BUSN 258 PAPERS Learn by Doing/busn258papers.com

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BUSN 258 PAPERS Learn by
Doing/busn258papers.com
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BUSN 258 PAPERS Learn by Doing

• BUSN 258 Entire Course (Devry)
• FOR MORE CLASSES VISIT
• www.busn258papers.com
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• BUSN 258 Week 1-7 All Discussion Questions
• BUSN 258 Week 4 Midterm
• BUSN 258 Week 8 Final Exam
• BUSN258 Week 1 Assignment
• BUSN258 Week 2 Assignment
• BUSN258 Week 2 You Decide
• BUSN258 Week 3 Case Study
• BUSN258 Week 4 Assignment
• BUSN258 Week 5 Assignment
• BUSN258 Week 5 You Decide

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BUSN 258 PAPERS
Learn by Doing

• BUSN 258 Week 1 Assignment (Devry)
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• 1. What major corporations that youve heard of
  seem to be doing the best job of building
  customer loyalty? In what ways do they attempt to
  build long-term relationships with customers?
• 2. How do ripple effects escalate the problem of
  the lost customer?

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 1-7 All Discussion Questions
  (Devry)
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•  
• Week 1 DQ 1 - Customer Service Impact
• Week 1 DQ 2 - Building Relationships
• Week 2 DQ 1 - Selling
• Week 2 DQ 2 - Listening
• Week 3 DQ 1 - Customer Contact
• Week 3 DQ 2 - The Web
• Week 4 DQ 1 - The Unreasonable Customer
• Week 4 DQ 2 - Trends
• Week 5 DQ 1 - Customer Feedback
• Week 5 DQ 2 - Customer Recovery

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 2 Assignment (Devry)
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• 1.What are some factors (patterns of behavior)
  that project a companys culture? List several
  examples from organizations you work in.
• 2.What are three major elements that complicate
  listening? Give customer-service related examples
  of each.

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 2 You Decide (Devry)
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• Read the You Decide scenario and decide on a
  response. Your goal is to identify the critical
  issues in the scenario and determine how you
  would resolve. Write a report correctly formatted
  of at least 125 words. Drop the report in the
  DropBox. Remember to run the spelling and grammar
  checker on your work before turning it in.

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 3 Case Study (Devry)
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• 1. Interview After completing your assigned
  readings for this week, interview someone who has
  a customer relations/customer service role or
  responsibility where the person has
  organizational responsibility and knowledge of
  the companyÂs customer relations policies. This
  person could be in your own organization or in
  any other company. Ask the interviewee to
  describe the role and importance of customer
  relations/customer service to the organization
  and the top three customer relations/customer
  service issues faced by the organization. In case
  of a last minute conflict it is best to have a
  second choice lined up.

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 4 Assignment (Devry)
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•  
• 2. Describe in your own words the three
  categories of customer turnoffs. Give five
  specific examples of each.
• 3. Among the most important determinants of
  customer satisfaction is the availability of
  feedback. We gain clearer insight into what
  customers want and dont want by systematically
  processing all types of feedback. Describe five
  ways todays organizations and individuals can
  sharpen their insights with useful feedback.

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 4 Midterm - Set 1 (Devry)
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• 1.Question
• (TCO 1) Excellent organizations are
• Question (TCO 2) The Gallup organization
  studied the impact of customer ________ on
  long-term customer loyalty and profitability.
• Question (TCO 9) You can gain loyal online
  customers through a lack of competition if
• Question (TCO 10) Customer dissatisfaction with
  a firm's phone call handling stems from
• Question (TCO 3) A smile originates in the

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 4 Midterm - Set 2 (Devry)
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• 11. Question (TCO 8) To end a call
• 12. Question (TCO 7) Listening is the only
  communication skill that is
• 13. Question (TCO 6) The end result of CAA is
  that you
• 14. Question (TCO 6) Taking notes during a
  conversation is
• 15. Question (TCO 13) Which of the following
  benefits does NOT apply to the advantages of a
  company using websites?
• 16. Question (TCO 13) Which of the following is
  NOT a method for providing the customers with
  human contact despite high-tech communication
  systems?

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 5 Assignment (Devry)
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• 1. How can organizations become more open to
  feedback? What kinds of employee training would
  help? What would you tell your employees about
  feedback importance if you were the boss?
• 2. What are the three important steps needed to
  recover the potentially lost customer?

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 5 You Decide (Devry)
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• Scenario Summary
• You are a general manager with a service company.
  You are hearing comments from your sales group
  that customers are unhappy with your company. The
  comments range from poor service, missed
  assignments, to technical failures. When you ask
  for specifics, you get a general view of
  dissatisfaction from your sales group but not a
  clear view if there is an issue.

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 6 Case Study (Devry)
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• BUSN 258 Week 6 Case Study LL Bean ATT

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 7 Assignment (Devry)
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• 1.Which of the two general causes of
  stress,worker characteristics and working
  conditions,is the most significant in your job?
  How can you control or manage it?
• 2. How can a manager best set a strategy for
  improving customer loyalty? What steps make sense?

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 7 You Decide (Devry)
• FOR MORE CLASSES VISIT
• www.busn258papers.com
•  
• Scenario Summary
• You are Bob Yeader, a Sales Manager, of a small
  printing company. One of you sales people asked
  for a meeting. The meeting was difficult. The
  sales person, Pat Lawson, broke down in the
  meeting. Pat said the work was too much and the
  customers too demanding. Where Pat used to be
  able to get all the work done in one a week,
  there was now too much work. Your internal staff
  has noticed that Pat seems stressed. You wonder
  if customers are seeing the stress. Pat was ready
  to quit. Pat has been with your company for 15
  years.

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 8 Final Exam 1 (Devry)
• FOR MORE CLASSES VISIT
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• 6.Question
• (TCO 4) Smart companies connect with their
  customers through
• 7.Question
• (TCO 5) Intrinsic value arises from
• 8.Question
• (TCO 5) Communication efficiency is
• 9.Question
• (TCO 5) Customer convenience stems from
• 10.Question
• (TCO 4) How long do Americans want to spend
  preparing a meal?

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BUSN 258 PAPERS Learn by
Doing

• BUSN 258 Week 8 Final Exam 2 (Devry)
• FOR MORE CLASSES VISIT
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• 21.Question
• (TCO 12) A good strategy with an angry customer
  is
• 22.Question
• (TCO 6) Assertiveness and abrasiveness are
• 23.Question
• (TCO 11) An average company will lose what
  percentage of its customers every five years?
• 24.Question
• (TCO 13) Interactivity between businesses and
  customers
• 25.Question
• (TCO 13) The fastest growing population in the
  U.S. today is
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BUSN 258 PAPERS
Learn by Doing