BPM in Healthcare

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BPM in Healthcarewww.JobTraQ.com

• Innovative Healthcare Organizations Realizing
  Value in Adopting Business Process Management
  Solutions

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• Healthcare is an industry driven by processes
• patient care processes, such as diagnoses and
  treatment
• administrative and management processes, in areas
  such as hospital management or clinical research
• legal and regulatory processes

• What most of these processes have in common is
  that they are nearly always being done
  inefficiently.
• Healthcare has historically been one of the
  slowest industries to automate and digitize, but
  luckily some proactive healthcare organizations
  are starting to realize the potential for
  improvements to their existing systems.

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• A key way through which these innovative
  organizations have started to realize
  improvements is through the use of Business
  Process Management (BPM) principles and adoption
  of BPM solutions.
• In using BPM, healthcare organizations are able
  to document and manage every step of patient care
  more efficiently. This is done through setting up
  workflows of the various processes that must be
  completed in the course of caring for a patient.
  Some of these processes are necessary for
  regulatory compliance reasons, and many are
  administrative. While the processes are important
  and necessary, they end up taking time and
  resources away from the most important job of
  anyone working in healthcare, which is to
  actually care for the patient.

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• Healthcare professionals should be able to focus
  solely on the patient sitting in front of them
  and not have to waste their time digging through
  huge patient files, navigating through legacy
  databases, or dealing with administrative tasks
  such as scheduling.

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• Currently, most hospitals and healthcare
  practices rely on multiple different software and
  manual systems to perform even basic processes.

It isnt unusual to find healthcare organizations
that have multiple systems in place just for the
process of checking patients in. Then there are
separate systems for scheduling, billing,
diagnoses, filling prescriptions, tracking
patient progress, etc. The myriad of different
systems makes a visit to the doctor less
personalized. Doctors are forced to focus too
much attention on administrative tasks and
regulatory issues, which takes away from their
ability to provide the best possible care to
their patients.
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• Healthcare organizations that have implemented
  BPM solutions are able to more easily recognize
  areas for process improvements and increased
  efficiency.
• BPM makes it possible to notice these types of
  inefficiencies that otherwise might be
  overlooked, leading to increased value for the
  healthcare organization.

For example, they might notice that lengthy
patient intake procedures are creating a
bottleneck in the workflow which could be
mitigated by asking patients to complete intake
forms online ahead of time or through
reallocating staffing. Not only would a process
improvement like that save money for the
organization, but it would also lead to increased
customer satisfaction as patients wouldnt have
to wait as long to see their provider.