Healthcare BPM and Creating Process Excellence for Patients

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Healthcare BPM and Creating Process Excellence
for Patients
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• Healthcare is one of the most rapidly evolving
  industries with new regulations and developments
  happening every day. This dynamic nature of the
  industry contrasts sharply with the slow-changing
  organizations within it.

Many healthcare organizations recognize the need
for improvements to their systems and operations,
but are often overwhelmed with where to begin or
what to fix first.
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• Due to the nature of the healthcare industry,
  organizations in it stand to benefit tremendously
  from adoption of BPM principles and applications.

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BPM Benefit to Healthcare Organizations
Flexibility

• One key benefit to using BPM in healthcare
  organizations is the flexibility and ease at
  which the BPM solution can adapt to changing
  regulatory conditions.
• Many legacy software solutions currently in place
  within healthcare organizations are difficult or
  impossible to change. Instead, organizations are
  forced to add additional solutions or
  workarounds to their current systems, which can
  be time-consuming, complicated, and ultimately
  lead to mistakes. A mistake or oversight in this
  industry can literally be a matter of life and
  death, so anything that decreases that
  possibility should be a top priority. Legacy
  systems can be integrated into a BPM solution so
  that all necessary information is stored
  together. As patients go through various
  processes within the organization, their records
  will continue to be added to and tracked,
  ensuring that information wont be overlooked or
  missing.

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BPM Benefit to Healthcare Organizations
Increased Patient-Centricity

• Another benefit of BPM for healthcare is the
  increased patient-centricity that it makes
  possible.
• Healthcare providers and organizations using BPM
  solutions can focus more on the individual
  patients due to the increased administrative
  efficiency. Healthcare providers using BPM are
  better able to optimize their time and resources
  toward treating patients. BPM solutions can also
  help to optimize the management and treatment of
  patient cases. Through modeling of patient
  treatment workflows, healthcare professionals can
  more easily identify trends and use that
  information to determine a patients course of
  treatment. This combination of a more
  personalized approach along with access to more
  information is extremely beneficial for both the
  patient and their provider.

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BPM Additional Benefits to Healthcare
Organizations

• For the organization itself, BPM offers
  additional benefits such as increased customer
  satisfaction and cost reduction.
• Healthcare processes have many different moving
  parts and pieces. Some of these are routine
  tasks, such as filing insurance claims, while
  others, such as medical diagnoses and treatments,
  can be much more complicated. The flexibility
  offered by a BPM solution facilitates the
  interactions between these processes as part of
  fully integrated workflows. The streamlined
  workflow makes the healthcare experience easier
  and more manageable for the patient. It also
  results in increased efficiency, and thus
  decreased expenses, for the healthcare
  organization.
• As the healthcare industry continues to change
  and grow, more organizations will benefit from
  adopting BPM solutions in the future.