5 step to use predictive dialer - PowerPoint PPT Presentation

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5 step to use predictive dialer

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A Predictive dialer is most important features of call center software. system can automatically dials from a list of telephone number.predictive dialers call numbers automatically and can help agents screen for busy signals, voicemail, no-answers and disconnected numbers. – PowerPoint PPT presentation

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Title: 5 step to use predictive dialer


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5 Step To Use Predictive Dialer
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1. Define Your Objective
What do you want the call center to do for you?
It can act as an efficient secretarial service
that makes appointments and takes messages
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2. Train your staff in advance
Before actually starting a video conference, you
have to decide who the participants in it are,
and what will be the role of each person
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3. Calculate your budget
  • Thus, make sure to distribute duties in advance.
    Also, be prepared for some unexpected
    circumstances. For example, if they ask something
    you havent thought about who will take a lead to
    answer that?

Use your companys metrics to define the optimal
cost for your call center
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4. Be prepared in advance for the conference

Make sure to setup the system, files, documents,
people and everything required for and during the
conference before at least 10 minutes of actual
meeting time
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5. Follow the Basic Meeting Etiquette

Each member participating in the video conference
has to follow some basic meeting etiquette,
specifically, in terms of body language. It must
be important
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Best Predictive Dialer
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