How to utilize web based chat application for your website

1
How to utilize web based chat application for
your website
2

• If you have been using various social media tools
  and not got the desired results, perhaps you have
  not yet discovered the power of chat applications
  for your website.
• It could be an untapped area to bring business to
  a competitive stage. We introduce you to web
  based chat application and its key utility
  implementation to remain connected with the
  visitors on the site. Here is what a live chat
  support can do.

3
Online visitors accessibility

• A study done by Forrester Research found that
  online customers need real humans to interact to
  while shopping online.
• The consumers who were treated to live chats were
  guided while the purchase was on. It made it
  easier for them to pick products without any
  hassle.
• Nearly 44 of them returned to the same
  e-commerce site for further purchases. It is an
  important feature that any website can offer.
  Such accessibility to the visitor offers better
  conversion rates and is better than dealing with
  a call center agent.
• chat is better than dialing non-numeric responses
  and in the end having the call cut off. It can be
  exasperating. As live chats become the key of
  success, they also cut down expenses.

4
A web based chat application goes an extra mile

• While doing business online, the challenge
  lies in not letting the visitor leave without a
  purchase or good experience. A live chat can
  influence the purchase if done correctly. The
  following tips will be useful
•  
• A team app is useful for live chats. Keeping this
  in mind it is important to have all agents in the
  team to be knowledgeable about the products and
  services being sold on the website. Knowing about
  the stocks and guiding/navigating the visitor is
  crucial. They should be able to respond to
  queries quickly and should know the FAQs.

5

• 2. In the current situation a 9 to 5 chat is
  very limiting. Once, you have the data about the
  time when the customers are likely to use the
  wesbite, install the software to support time
  zone visitors. Outsource the chat work to a team
  that will stand by. This enables the visitor to
  get information in real time rather than have a
  time gap.
• 3. One of the successful ways to utilise the
  live chat is to get sales people who have a solid
  marketing background. They are attuned to handle
  queries more efficiently rather than offer
  robotic answers. This keeps the effectiveness of
  the chat.

6

• 4.Often feedback makes or breaks an experience
  for the visitor. If you have a social page at the
  end of the conversation ask the visitor to like
  the page or tweet about it. It enables others to
  use the function.
• 5.When too many customers are chatting, ensure
  that they are told about the delay in responses
  due to the queue. It enables them to wait
  patiently.
• 6.One of the most essential features for any web
  based application is to have legible fonts and
  proper transcript of the conversation.

7
THANK YOU

• Tiger. do is The Best Live Chat Web
  Analytics Tools For your Website.
• For more details visit www.tiger.do