SAP CRM Online Training

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SAP CRM Interview Question And Answers
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1) What is SAP CRM? SAP CRM (Customer
Relationship Management) could be a software
tool provided by SAP to support finish to finish
client connected supports. It handles varied
activities like invoicing, delivery, higher
cognitive process, assets and then on. 2) How
can you define master data in SAP CRM? Master
Data is basic data about your customer which can
be shared amongst different modules. F
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3)Explain about Activity journal in SAP CRM? We
can record and update information from customer
visit or telephone call in Activity
Journal. 4) Make a case for what's Actions in
SAP CRM? Actions in SAP CRM are how to feature
practicality to things. as an example, to send
quotation to the shoppers from the quotation
document, you'll use Actions. Another use of
actions is, for example, making in follow on
document.
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5) Explain what is logical links in SAP CRM? The
navigational bar in SAP CRM has 2 level menu
structure. The highest level menus are referred
as work centers, and these work centers contain
logical links that time to the particular CRM
application. Below the two-level menu system,
there's a group of logical links that permits the
CRM user to directly produce the CRM business
object. These links are referred as direct links.
Logical link permits navigation to completely
different pages. 6) Mention what is the standard
transaction type for Quotation? The standard
transaction type for quotation is AG, and the
item category is AGN.
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• 7) What is partner function in SAP CRM?
• As the name indicates partner function describes
  the organization and people with whom the
  business is done, which includes any kind of
  business transaction. Partner function includes
  information like.
• Sold to party
• Ship to party
• Bill to party
• Payer
• 8) Make a case for what's text determination in
  SAP CRM?
• In CRM, text is accustomed exchange and data
  between the shoppers, partners or between the
  users. Text is created for client master, sales
  document header and item, asking document header
  and item and then on.

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• 9) List out the quality group action sorts for
  sales?
• Some of the quality group action sorts for sales
  area unit
• LEAD- lead
• AG- Quotation
• Opt-Opportunity
• OPSM- Sales Methodology
• TA- Tele Sales, etc.
• 10) Justify what is the stipulations or
  prerequisites to make an opportunity?
• Lead is that the pre-requisites for making a
  chance. Once it's qualified as a hot lead then,
  it's send through progress so chance is made.

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• 11) Make a case for what's the distinction
  between a CRM lead associate degreed an
  Opportunity?
• Lead it's associate degree account or contact
  with little data.
• Opportunity it's a contact or account that has
  been qualified.
• 12) Mention however CRM assign the business
  roles?
• To assign business roles, SAP CRM uses 2 basic
  ways in which
• Indirect assignment of business roles PPOMA_CRM
• Directly through security roles assigned to user
  masters in SU01

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13) what is the package that you just use to
avoid wasting the OD profile? To save the OD
profile, we tend to use tmp. 14) Justify
however you'll show the error message in internet
UI once the user has not entered a selected
field? To show the error message in internet UI,
you've got to decision message category in even
EH_onSave. The message category is made in
SE91. 15) Make a case for what are adapters? A
CRM middleware is employed for the exchange of
knowledge between the CRM system and connected
ERP system. it's conjointly wont to assign
knowledge and convert it into numerous formats
and to attach with external systems.
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• 16) Justify what is BDOC in CRM? What ar the
  categories or categories of BDOC?
• BDOC or business documents comprises all
  informations or data utilized by CRM middleware
  to transfer or exchange data with mobile
  purchasers.
• The BDOC categories or sorts are
• Electronic messaging BDocs
• Synchronization BDocs
• Mobile Application BDocs
• 17) In SAP CRM, what's the action profile?
• Action Profile may be a Post process Framework
  (PPF) it offers some output on given conditions.

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18) How CRM will handle e-mails from
customers? SAP CRM provides work flow enabled
email process capabilities. It will retrieve
e-mails sent from your customers, route e-mails
mechanically to applicable users supported work
flow rules, manage multiple attachments in
emails, send automatic replies to your client so
on 19) what is the distinction between CRM and
ERP? CRM combines sales, contact, marketing,
management and client support. ERP stands for
Enterprise Resource Planning it standardizes and
contour business processes across services,
sales, finance, unit of time management, etc.
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Thank you
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