SAP CRM Functional Training (1)

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SAP CRM

• Lets Get Started!

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Overview of SAP CRM

• SAP CRM (Customer Relationship Management) is a
  business strategy that helps an organization stay
  connected with its customers, which has increased
  its popularity among the most of the business
  organizations. This way organizations can achieve
  customer expectations by providing them the
  products and services that they actually need. It
  is also the key component for making business
  strategy for optimizing customer interaction.

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Features and Applications of SAP CRM

• Developed as a part of SAP Business Suite, SAP
  CRM is implemented to manage the relationship
  with the customer.
• It supports different areas of business that is
  related to customers, such as marketing, sales
  and service.
• It is a user-friendly and fully integrated
  software that can be implemented very easily and
  allows the sharing of information among teams,
  departments and stakeholders.
• CRM Analytics, a component of SAP CRM, enables to
  collect relevant information and analyzation that
  are important while making strategic decision.
• It helps the sales force to secure customers, and
  to develop and maintain beneficial relationships
  with them.
• Provides an aspect of sales forecasting that
  helps in the collection of historical
  predictive information.
• It enables the sales organization to manage the
  demands of the clients effectively.

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Overview of SAP CRM Online Training

• The SAP CRM online training teaches the overview
  of SAP CRM and also show you how to implement CRM
  in an organization. This training is highly
  beneficial for relationship managers, CRM
  executives, CRM heads, loyalty managers, and
  freshers willing to build a career in CRM domain.
  Our training course is designed in a such a way
  that it helps you to clear certification exams
  and also in getting placed in the top MNC
  companies.

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Course Content of the SAP CRM training

• Introduction
• CRM Concepts
• Organization Model
• Territory Management and Activity Management
• Product Master
• Basic Functions
• Sales Transaction
• Data Flow
• Marketing Management and Lead Management
• Sales Opportunity Management
• Service
• CRM Contact Channels
• Terminology

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Prerequisites of SAP CRM training

• There is no formal prerequisite required for this
  SAP CRM training. Its just that the candidates
  should have a strong interest in the CRM domain.

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