Tips to Bring Your Chargeback Ratio under Control

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Tips to Bring Your Chargeback Ratio under Control

• Chargeback Expertz

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• Chargeback is a sad part of reality for the small
  and local business owner that accepts credit
  card. It comes with an excessive chargeback fees
  and additional expenses for tracking and
  investigating the fraud. Fortunately, there are
  some ways on how you can protect your business
  against the unfair chargebacks. This situation
  happens once the debit/credit card holder
  disputed a charge on their issuer. In case the
  issuer found the dispute valid, the account of
  the merchant will be debited for the charge that
  was cleared previously this can ultimately
  affect your revenue. Here are some chargeback
  solutions that can help you prevent high
  chargeback ratios.

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Utilize a Name That Consumers Can Recognize

• The description on your business is basically the
  name that will appear on your customers monthly
  statement. The primary cause of the chargeback is
  that they do not recognize the name of their
  merchant. In case that your identity bears a
  different name other than your legal name or
  website, you can choose the name of your official
  site. You may also use the URL of your e-commerce
  site that the customers can easily recognize. The
  name appearing on customers statement should be
  clearly identifying you to the cardholder.

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Be Accessible Every Time

• There are indeed some customers that will
  instantly file a chargeback by the time that they
  do not recognize a certain charge on their online
  statement. However, there are also other
  customers who will research before filing for a
  dispute. You need to guarantee that there are
  different ways for the customers to reach you.
  You may include your e-mail address, social
  networking account, phone number and mailing
  address on your website contact page. Be
  available as much as possible for your customers.
  Providing 24/7 customer services is the best way
  to resolve the chargeback before it occurs.

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Provide a Complete Detail

• Most of the people who initiated an online
  purchase ended up being disappointed because it
  fell short on their expectation. The next thing
  they will probably do is to issue a chargeback
  since this is the product they expect. A great
  chargeback prevention practice is to provide a
  comprehensive detail about the product. You
  should include photo of the product in different
  perspective. Providing photo in different
  dimension can also help you in selling your
  product.

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A Free Trial Should Be Free

• If you are running A Trial Continuity Business
  than you should allow your customers to use the
  free trial for good time period for free. The
  time duration should be clearly mention on
  website, customer always aware about it and
  processed the order by accepting the Terms and
  Condition of the free trial. You can also contact
  your customer before engaging them into recurring
  transaction to know how they have ended up with
  the free trial. A good feedback always makes a
  good customer for company.

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Offer refund

• This is the best approach in preventing the
  excessive chargeback fees. You need to be aware
  that the chargeback was created as a form of
  security for the consumers and not for the
  merchants. In case they are not satisfied with
  the product, they will be determined to get their
  money back. Avoid the fees that come with the
  chargebacks by offering refund.

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