Tips to Bring Your Chargeback Ratio under Control - PowerPoint PPT Presentation

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Tips to Bring Your Chargeback Ratio under Control

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Chargeback is a sad part of reality for the small and local business owner that accepts credit card. It comes with an excessive chargeback fees and additional expenses for tracking and investigating the fraud. Fortunately, there are some ways on how you can protect your business against the unfair chargebacks. This situation happens once the debit/credit card holder disputed a charge on their issuer – PowerPoint PPT presentation

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Title: Tips to Bring Your Chargeback Ratio under Control


1
Tips to Bring Your Chargeback Ratio under Control
  • Chargeback Expertz

2
  • Chargeback is a sad part of reality for the small
    and local business owner that accepts credit
    card. It comes with an excessive chargeback fees
    and additional expenses for tracking and
    investigating the fraud. Fortunately, there are
    some ways on how you can protect your business
    against the unfair chargebacks. This situation
    happens once the debit/credit card holder
    disputed a charge on their issuer. In case the
    issuer found the dispute valid, the account of
    the merchant will be debited for the charge that
    was cleared previously this can ultimately
    affect your revenue. Here are some chargeback
    solutions that can help you prevent high
    chargeback ratios.

3
Utilize a Name That Consumers Can Recognize
  • The description on your business is basically the
    name that will appear on your customers monthly
    statement. The primary cause of the chargeback is
    that they do not recognize the name of their
    merchant. In case that your identity bears a
    different name other than your legal name or
    website, you can choose the name of your official
    site. You may also use the URL of your e-commerce
    site that the customers can easily recognize. The
    name appearing on customers statement should be
    clearly identifying you to the cardholder.

4
Be Accessible Every Time
  • There are indeed some customers that will
    instantly file a chargeback by the time that they
    do not recognize a certain charge on their online
    statement. However, there are also other
    customers who will research before filing for a
    dispute. You need to guarantee that there are
    different ways for the customers to reach you.
    You may include your e-mail address, social
    networking account, phone number and mailing
    address on your website contact page. Be
    available as much as possible for your customers.
    Providing 24/7 customer services is the best way
    to resolve the chargeback before it occurs.

5
Provide a Complete Detail
  • Most of the people who initiated an online
    purchase ended up being disappointed because it
    fell short on their expectation. The next thing
    they will probably do is to issue a chargeback
    since this is the product they expect. A great
    chargeback prevention practice is to provide a
    comprehensive detail about the product. You
    should include photo of the product in different
    perspective. Providing photo in different
    dimension can also help you in selling your
    product.

6
A Free Trial Should Be Free
  • If you are running A Trial Continuity Business
    than you should allow your customers to use the
    free trial for good time period for free. The
    time duration should be clearly mention on
    website, customer always aware about it and
    processed the order by accepting the Terms and
    Condition of the free trial. You can also contact
    your customer before engaging them into recurring
    transaction to know how they have ended up with
    the free trial. A good feedback always makes a
    good customer for company.

7
Offer refund
  • This is the best approach in preventing the
    excessive chargeback fees. You need to be aware
    that the chargeback was created as a form of
    security for the consumers and not for the
    merchants. In case they are not satisfied with
    the product, they will be determined to get their
    money back. Avoid the fees that come with the
    chargebacks by offering refund.

8
  • 10300 49th St N 427, Clearwater FL 33762, USA
  • 1 855-465-4723
  • app_at_chargebackexpertz.com
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