BUSN 258 Education on your terms-tutorialrank.com

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BUSN 258 Education on your terms-tutorialrank.com
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Entire Course (DEVRY) For more course
tutorials visit www.tutorialrank.com Tutorial
Purchased 5 Times, Rating A BUSN 258 Week
1-7 All Discussion Questions BUSN 258 Week 4
Midterm BUSN 258 Week 8 Final Exam BUSN258 Week
1 Assignment BUSN258 Week 2 Assignment BUSN258
Week 2 You Decide BUSN258 Week 3 Case Study
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 1 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B Week 1 DQ 1 -
Customer Service Impact Week 1 DQ 2 - Building
Relationships Week 2 DQ 1 - Selling Week 2 DQ 2
- Listening Week 3 DQ 1 - Customer Contact Week
3 DQ 2 - The Web Week 4 DQ 1 - The Unreasonable
Customer Week 4 DQ 2 - Trends Week 5 DQ 1 -
Customer Feedback Week 5 DQ 2 - Customer
Recovery
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 1-7 All Discussion Questions
(DEVRY) For more course tutorials
visit www.tutorialrank.com Tutorial Purchased
1 Times, Rating B Week 1 DQ 1 - Customer
Service Impact Week 1 DQ 2 - Building
Relationships Week 2 DQ 1 - Selling Week 2 DQ 2
- Listening Week 3 DQ 1 - Customer Contact Week
3 DQ 2 - The Web Week 4 DQ 1 - The Unreasonable
Customer Week 4 DQ 2 - Trends
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 2 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tuto
rial Purchased 2 Times, Rating A 1.What are
some factors (patterns of behavior) that project
a companys culture? List several examples from
organizations you work in. 2.What are three major
elements that complicate listening? Give
customer-service related examples of each.
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 2 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tuto
rial Purchased 2 Times, Rating A Read the You
Decide scenario and decide on a response. Your
goal is to identify the critical issues in the
scenario and determine how you would resolve.
Write a report correctly formatted of at least
125 words. Drop the report in the DropBox.
Remember to run the spelling and grammar checker
on your work before turning it in.
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 3 Case Study (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 1 Times, Rating B 1. Interview
After completing your assigned readings for this
week, interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies. This person could be
in your own organization or in any other company.
Ask the interviewee to describe the role and
importance of customer relations/customer service
to the organization and the top three customer
relations/customer service issues faced by the
organization. In case of a last minute conflict
it is best to have a second choice lined up.
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 4 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B 1. Look back
on your own experiences as a customer and
identify situations when little things have made
a difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant turnoffs.
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 4 Midterm - Set 2 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A 1. Question
(TCO 1) The letter L in the acronym LIFE
stands for ________. 2. Question (TCO 2)
Customer loyalty is 3. Question (TCO 9)
Despite many similarities between them, Wal-Mart
and K-Mart have very different results, largely
because of "little things" that seem to result in
better customer service. How do the sales of
these two companies compare? 4. Question (TCO
10) Customer loyalty is NOT 5. Question (TCO
3) One of the main principles behind
globalization and expansion across cultural and
geographic boundaries is
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 4 Midterm - Set 1 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A 1.Question
(TCO 1) Excellent organizations are Question
(TCO 2) The Gallup organization studied the
impact of customer ________ on long-term customer
loyalty and profitability. Question (TCO 9) You
can gain loyal online customers through a lack of
competition if Question (TCO 10) Customer
dissatisfaction with a firm's phone call handling
stems from Question (TCO 3) A smile originates
in the Question (TCO 4) What percent of
shopping decisions are made at the point of
purchase?
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 5 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tuto
rial Purchased 2 Times, Rating A 1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss? 2. What are the three
important steps needed to recover the potentially
lost customer?
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 5 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B Scenario
SummaryYou are a general manager with a service
company. You are hearing comments from your sales
group that customers are unhappy with your
company. The comments range from poor service,
missed assignments, to technical failures. When
you ask for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.You have met
with several of your large customers in the past
few months and they have not indicated that there
is an issue. If anything your impression from
customers is that things are going well. Your
company is growing and there are new customers
and some new sales people.
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 6 Case Study (DEVRY) For more
course tutorials visit www.tutorialrank.com Tuto
rial Purchased 1 Times, Rating B BUSN258
Week 6 Case Study LL Bean ATT
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 7 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tuto
rial Purchased 2 Times, Rating B 1.Which of
the two general causes of stress,worker
characteristics and working conditions,is the
most significant in your job? How can you control
or manage it? 2. How can a manager best set a
strategy for improving customer loyalty? What
steps make sense?
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 7 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 1 Times, Rating B Scenario
SummaryYou are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding. Where Pat used to be
able to get all the work done in one a week,
there was now too much work. Your internal staff
has noticed that Pat seems stressed. You wonder
if customers are seeing the stress. Pat was ready
to quit. Pat has been with your company for 15
years.
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 8 Final Exam 1 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 4 Times, Rating A 1. Question
(TCO 1) The best way to win customer loyalty is
to 2. Question (TCO 2) Which of the following
problems is NOT listed as a people turnoff? 3.
Question (TCO 3) Small companies can compete
against larger ones if they offer 4. Question
(TCO 4) Which of the following is NOT an example
of something a company can do to enhance
extrinsic value? 5. Question (TCO 5) Companies
cannot wait years for their customers to see
long-term value, so they should
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BUSN 258 Education on your terms-tutorialrank.com
BUSN 258 Week 8 Final Exam 2 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 3 Times, Rating A 1. Question
(TCO 1) The first step to reduce waiting time
is to 2. Question (TCO 2) Communication
turnoffs often occur when employees are ignorant
of 3. Question (TCO 3) Small companies can
compete against larger ones if they offer 4.
Question TCO 4) Value arises from a tradeoff
between 5. Question (TCO 5) To enhance value
through goodness of product fit
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BUSN 258 Education on your terms-tutorialrank.com