A Regional Administration Office of a company was hastily set up. Victor

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Essential of Managementinfo_at_answersheets.in9195
030-94040
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• Essential of Management
•  
• CASE STUDY (20 Marks)
• A Regional Administration Office of a
  company was hastily set up. Victor D.Cuhna a
  young executive was directly recruited to take
  charge of Data Processing Cell of this office.
  The data processing was to help the
  administrative office in planning and monitoring.
  The officer cadre of the administrative office
  was a mix of directly recruited officers and
  promote officers (promotion from within the
  organization). Females dominated the junior
  clerical cadre. This cadre was not formally
  trained. The administrative office had decided to
  give these fresh recruits on the job training
  because when results were not up to the
  expectations blame was brought on the Data
  Processing Cell. Victor D.Cuhna realized that the
  administrative office was heading for trouble. He
  knew that his task would not be easy and that he
  had been selected because of his experience,
  background and abilities.

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• He also realized that certain functional
  aspects of the administrative office were not
  clearly understood by various functionaries, and
  systems and procedures were blindly and randomly
  followed. Feedback was random, scanty and
  controversial, and Data Processing Cell had to
  verify every item of feedback. Delays were
  inevitable. D.Cuhna sought the permission of
  senior management to conduct a seminar on
  communication and feedback of which he was an
  expert. The permission was grudgingly given by
  the senior management. Everyone appreciated the
  seminar. Following the first seminar, D.Cuhna
  conducted a one week training course for the
  clerical cadre, especially for the junior,
  freshly recruited clerks.

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• Answer the following question.
•  
• Q1. Diagnose the problem and enumerate the
  reasons for the failure of D.Cuhna?
•  
• Q2. What is Training? Explain the different
  methods of training.

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