Not Your Ordinary Call Transcription

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Not Your Ordinary Call Transcription
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• As the owner of a business that depends on phone
  calls to bring in revenue, you already know that
  some words and phrases are more lucrative than
  others. Words and phrases all have a different
  value, at least when your company is attempting
  to sell products or service by phone.

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• Research has proven many times that having call
  center agents use certain words and phrases helps
  to convert people just making an inquiry into
  paying customers.  Thats why knowing which words
  and phrases receive the most positive reactions
  naturally leads to prospects providing you with
  greater details about what they need.

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Correct Words and Phrases Especially Useful for
Franchises

• A franchise can only make money if it provides
  each franchisee with the sales tools they need
  for maximum effectiveness and to create an
  especially strong image of the brand theyre
  trying to sell. CallSumo offers an analytic
  technology tool that uncovers the most common
  words and phrases customers use that express
  their intent to follow through with a purchase.

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• Provides guidelines to help move customers
  through each unique stage of the sales process
  pre-established by the franchisor
• Gives call center agents the ability to speak in
  the brand voice of the franchisor consistently

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• Provides agents with insight to know why a
  customer has chosen to place a call before ever
  picking up the phone
• Words such as appointment are a good indication
  of a possible sales conversion immediately or in
  the future. It typically means that the customer
  or prospect intends to visit the store in person
  to

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• obtain more information about the product or
  service under consideration. Our speech analytics
  software provides search transcription capability
  that gives franchisors deep insights about
  customer intent. We recommend that you enable it
  among all call center agents at all locations.

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• CallSumos program also allows you to search for
  any specific word or phrase among all call
  records to uncover trend data and actionable
  insights that go along with them. As a
  franchisor, this information empowers you to
  provide your agents with scripts that identify
  customer intentions in advance as well as set
  them up to close the deal.

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• Your franchisees and call center agents now have
  the power to delight your prospects and
  customers, turning them into enthusiastic
  ambassadors for your brand.

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• At CallSumo, were prepared to help you take
  your business to the next level with a range of
  analytic services that you can employ on every
  phone call. From call recording to call tracking
  to recognition of key phrases and words, we make
  it simple for you to gain the insights you need
  to meet the needs of your customers

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• before they even express them. After all, you
  dont just want callers, you want conversions.
  Please schedule a consultation with our company
  to learn more about how to make that happen.