Contact center wallboard - Teckinfo

1
Contact Center Wallboard
TECKINFO
2
?
WHAT IS A
CONTACT CENTER WALLBOARD
A contact center wallboard is a visual
communication tool used to display real-time
information related to contact center
performance. In a contact center, a wallboard can
be used to display timely data related to
ticketing systems, ERP, Web content etc. You can
display data in text, images, video or graphical
format. A contact center wallboard can help your
contact center in increasing your customer
satisfaction quota, agent retention, increasing
revenue, and what not. But what is a wallboard?
It is not a notice board or a pen board where you
put up motivational messages to boost sales and
productivity. It is a rather more technical tool
which is meant to boost performance and
productivity while displaying the technical
analytics of a contact center.
3
Overall, it is an effective tool to make your
call center a more engaged and customer friendly
space.
4
Advantages of using a contact center wallboard
Using a wallboard has many advantages over not
using one. The following benefits highlight some
of the most common advantages

• Clearly communicate important information to
  everyone on floor, including agents, managers and
  supervisors
• Enables contact center optimization
• Increases your ROI, by enhancing productivity
• Ensures that enough emphasis is laid upon
  customer satisfaction
• Works well with other tools like CRM, database,
  dialer software
• A great tool for agents to manage customer care
  standards
• Audible Alerts make it even more catchy
• Motivational alerts or specific mentions can
  boost agent productivity
• Web-based access, making it easy for a seamless
  integration

5
Software Screenshots
6
Company Introduction
Introducing Blazon Pro from Teckinfo Solutions,
leading provider of contact center software
worldwide. Embracing the technology of the
display systems by qualified integrations with
different databases and softwares which are
already running in contact centers.  Integrate
your call center software with BlazonPro
wallboard today. Click to know more about
 Teckinfos Wallboard .
7
Contact us
www.teckinfo.com
91-11-49605588
info_at_Teckinfo.com
info_at_teckinfo.com