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Upgrading Customer Interaction with Call Center Solutions

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ForwardingMyCalls is a well-known communication solutions provider across major countries like USA, UK, Canada and India. As a reliable Call Center solution provider, they are dealing with every type of solutions such as cloud-based systems, call center solutions, hosted communication systems and many others. – PowerPoint PPT presentation

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Title: Upgrading Customer Interaction with Call Center Solutions


1
Predictive Dialer

Easiest predictive dialer ever.
No setup fees
Same day setup
Dial 5 lines at a time


Upgrad Business Communication with Predictive
dialer Solutions
Mail ID sales_at_iqautodial.com
2
Key Objectives
  • Deliver top services and feature to upgrade
    business communication
  • Maintain the consistency in productivity and
    performance of calling agents
  • Bring opportunities to generate quality leads
    through better customer interaction

3
Common Features of Predictive Dialers
  • Call Forwarding Calls can be forwarded to agents
    flexibly with these features, especially when
    employees are handling huge volume of calls.
  • Voicemail to email transcription When agents are
    unable to take calls, callers can send messages
    as voicemail which will transcript and save in
    email inboxes.
  • High-quality Conferencing Employees of several
    departments can connect with each other or
    callers of same query through high-quality voice
    and video conferences.

4
  • Call Transferring Agents can transfer calls to
    other executives effectively when there is major
    problem from the callers side.
  • Cloud-based Integrations Predictive dialer
    systems can be integrated with cloud services
    without spending extra expenses, except storage
    plans.
  • Call screening monitoring Using dashboard,
    calling agents can monitor calls and see other
    details as well, such as location, caller ID,
    duration, etc.

5
Common Applications of Predictive Dialer
Solutions
  • Inbound and outbound calling centers to attend
    customers
  • Customer care businesses
  • Call forwarding businesses
  • Enquiry centers
  • Medical centers and hospitals to give details of
    medicines
  • Reservation companies for ticket monitoring and
    confirmation

6
Benefits of Using Predictive Dialers
  • Innovative Features
  • Predictive dialer software come along with a
    variety of calling features and hence employees
    can improve their performance through
    multitasking. These features are easy to access
    and operate, therefore agents can handle calls
    even when there is huge volume calls.
  • Uninterrupted Connectivity
  • These systems can be utilized over IP networks
    which make them more reliable for communication.
    They offer uninterrupted connectivity with
    high-speed data and voice signals transmission.
  • High-quality Interactions
  • With superior call quality and enhanced
    communication, predictive dialers offer
    uninterrupted interactions with different
    business prospects.

7
  • 24/7 Support
  • With the help of IVR integrations, these systems
    can remain online for 24/7 and callers can get
    self-services with pre-recorded menu or options.
    The feature auto attendant works 24/7 through
    which callers are interacted with menu options.
  • Responsive Systems
  • These systems are capable to offer quick
    responses according to users input. Hence,
    employees will experience great productivity
    through its services and features.
  • Time-saving Processes
  • With the help of predictive dialer features,
    employees can save time with multitasking
    operations and can deliver great performance
    without straining on other aspects.

8
Why Choose IQ Autodial?
IQ Autodial is a popular and cheap predictive
dialer provider, which are helping thousands of
calling businesses to raise their communication
standards. They are delivering products across
major countries like USA, UK, Canada and India.
With dedicated teams of telecom professionals,
they are always available to implement most
effective and highly reliable solutions. Our
predictive dialer solution are integrated with
latest technologies like cloud, VoIP (voice over
IP) and IP PBX. Their main focus is to meet the
expectations and every major-minor requirement of
the calling businesses. They are always ready to
deploy advanced technologies in several major and
minor organizations.
9
Along with predictive dialer solutions, we
deliver services like
  • Call Management
  • Campaign Management
  • Call Recording storage
  • Supervisor Management
  • Technical support
  • Lead Management
  • Compliance Management

10
THANKS!
  • Any questions?
  • Call 1-844-237-9631
  • Mail sales_at_iqautodial.com
  • Skypesupport.iqautodial
  • Website www.iqautodial.com
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