adwinjohn

1
Error Emails Missing From Apple Mail
2
Apple Mail

• Apple Mail is an Mac OS running Email Client.
• Its current version  uses SMTP Protocol for
  sending Messages and POP3, Exchange, and IMAP for
  receiving messages.
• Also S/MIME for providing end to end encryption
  security for the messages delivered and received.
• Preconfigured to work with popular email
  providers, such as Yahoo! Mail, AOL Mail, Gmail,
  Outlook and iCloud and it supports Microsoft
  Exchange.

3
Minor Issues in Apple Mail

• Issue Repeated asking of password
• Sol Verify Settings or reset Password
• Issue Sent Emails Not in Sent Folder
• Sol Specify a folder to have a copy of sent
  Emails
• Highlight "Sent" folder.
• Click Mailbox menu and select Use This Mailbox
  For
• Select Sent

4
Minor Issue

• Issue No send or receive Emails
• Sol Firstly, check for Network connectivity.
• If it doesnt work, get to the latest version of
  Mac OS. Mostly, this resolves the issue.
• But if still the error stays, contact Mail
  Connection Doctor for more detailed description
  on issue generated.

5
Major Issue Inbox Emails Missing

• This is a different issue corresponding to other
  kinds of issues. In this issue, the Emails are
  received by the Apple mail Inbox, but is not
  being shown on the Inbox List.
• The user get to know about the issue while
  viewing mails through other Email clients such as
  Airmail, Entourage.
• The issue is treated to be major when important
  mails being expected are not shown in in Inbox
  list and one has to search out other methods to
  get the mail.

6
Why Emails Disappear?

• The Emails being disappeared may lead us to go
  behind the reasons that lead us to the issue.
  Thus, the reasons that may be the cause that the
  Emails disappear are discussed below
• Issue Virus or Malware attack on the system.
• Sol There are two ways in which this error could
  be solved
• Need to delete the Apple mail account and
  re-install/re-configure the mail account on the
  system
• Install an effective antivirus on to the system
  and remove all Malware virus on the system.

7
Contd..

• Issue Email messages are deleted through someone
  unintentionally
• Sol Have two options to Opt.
• If automatic backup of the mails are taken
  before, restore the data from the backup
• Use any Email Recovery Tool to recover the
  messages deleted
• Issue The Apple Mail account is not well
  configured
• Sol Re-configure the Apple Mail account with the
  correct mail settings
• Issue Bugs in the system (machine) after system
  updates
• Sol Uninstall the system updates and check for
  the bugs.
• If no issues with the emails, then contact system
  updater for the bug.
• If the bug stays with old version, reinstall the
  mail account and check the mail settings as well

8
How to Resolve Email Missing Issue

• Issue Emails received by the Apple mail account
  but is not been shown in the Inbox List
• Solution There are various solutions provided to
  solve this major issue of Email missing from the
  Inbox. Lets discuss them one by one
• Re-construct The Apple Mail Mailbox
• Follow the steps to get your Mailbox
  re-constructed
• From the Apple mailbox, select the Inbox folder
  in the Mailbox
• Go to Mailbox menu, choose Rebuild option.

9
Reset the Preferences configuration of
Spotlight Preferences

• Spotlight search is a kind of finding mail
  (message) contents in Mac OS. The error is rarely
  caused if due to error in Spotlight index.
• Follow the procedure below to re-index the
  Spotlight Preference setting
• Go to Menu gtgt Settings gtgt System Preferences.
• Move to Spotlight section, and Opt. Privacy
  option.
• Empty mail Folders listed on the list. Empty list
  using (-) button.
• Wait for the new Spotlight index construction and
  search the mail again.

10
Message Filter option Disable

• If the Message filter option is set to be
  enabled, then it may restrict some of the mails
  received there-after to be shown in the Inbox
  folder. Thus, this option is to be disabled.
  Disabling this filter option may work and the
  mails would be started showing in the Inbox
  folder again.
• Follow steps below to get Message filter disabled
• Open Apple mail and select View option from Menu
  bar
• Under Enable Message Filter section, deselect the
  option.
• View the Inbox and compare with another email
  client to verify if emails are still missing or
  not.

11
Re-synchronize the Inbox in Apple Mail

• Try re-synchronizing the Inbox from apple mail
  again to the application. This could be the last
  step in resolving Email missing issue in Apple
  mail.
• Follow the procedure below to re-synchronize
  Apple mail Inbox again
• Go to Inbox Option resided on the left side of
  the plane
• Select the Synchronize option performing
  right-click on the Inbox
• Check for the mails missed, if they are being
  seen or not. Compare emails viewing emails with
  another Email client

12
Switch or backup Mailbox to Other Email Client

• From the search of last few years, its seen that
  the Email Missing cases have been increased and
  that the users are getting frustrated using the
  Apple mail. The users are found to be moving from
  Apple mail to other Email clients for mail usage.
• The other Email client chosen by most of the
  users are found to be MS Outlook as it provides
  many features in mailing and managing mail
  accounts.
• Apple mail backup is a two-step process
• Step 1 Backup mail data (.mbox files) to system
• Step 2 Use MBOX to PST converter Tool
• Step 1 is further divided among two as follows
• Take data from locally saved mailbox data (MBOX
  folder)
• Drag Drop Emails or Mail Folders to the Desktop
  (EML or MBOX file)

13
Take Locally Saved Apple Mail Data

• Go to the destination of the folder saving the
  Apple mails in the system itself and take up the
  data.
• Open another Email client an upload the file into
  the mail client. The folder found contains .mbox
  extension and when opened shows a list of .eml
  files.
• Many Email clients supports MBOX file format,
  thus the mailbox data could be restored to a
  number of Email clients such as Thunderbird,
  Eudora, Airmail, Entourage, etc.

14
Drag Drop Mail Folders to Desktop

• Drag and Drop mail folders such as Inbox, Sent
  mail, Spam mail, Trash to the local system.
• Also can Drag and Drop single mails if required.
• The file generated dropping the whole mail folder
  to system is MBOX file whereas for a single mail,
  it is EML file.
• Restore these backed up files to Another MBOX
  supporting Email Client.

15
Use MBOX Converter Tool

• MBOX Converter Tool provides conversion of Apple
  mail to PST/EML file formats.
• The tool helps to restore the Apple mail in MBOX
  supported as well as non-supported Email Clients
  (PST/EML format).
• Simple procedure to convert Apple mail to any of
  the above mentioned file formats.

16
MBOX Converter Tool conversion Steps

• Steps to convert Apple mail to file formats other
  than MBOX
• Launch MAC MBOX converter Tool.
• Add MBOX files from the locally saved location of
  Apple Mail.
• Choose File type (PST/EML) and apply Date filters
  for specific Email conversions.
• Select the Browse button to set a Destination to
  save converted file.
• Click Export to start MBOX conversion.

17
Screen Shots
18
Thank you...