Marriot Restaurant Presentation

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Marriot Restaurant Chain Business
Management for IS Professionals
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Group Members
Name Registration no Email
Shafiq Lutaaya 2018/HDO5/2094U Shafiq.Lutaaya_at_nwsc.co.ug
Maurice Elagu 2017/HD05/3184U mauriceelagu_at_gmail.com
Kawuba Elias 2018/HD05/3914U ellyias2013_at_gmail.com
Esther Nanyonga 2018/HD05/3915U esthernanyonga_at_gmail.com
Josephine Nakawuka 2017/HD05/3189U nakijoze_at_gmail.com
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Marriot Restaurant Chain Business
Marriot Restaurant Chain is a restaurant business
that was established in 2011 focusing on
providing high quality food to the people of
Uganda. In the past seven years, apart from the
Kampala branches, the business has successfully
expanded to Mbarara, Jinja, Mbale, Arua, and Lira
in the near future. Given our food delicacy and
customer care, Marriot Restaurant has attracted
thousands of customers and is still growing,
harvesting more profits with each day.
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Marriot Restaurant Chain
Vision To be the leading food hub in East
Africa by 2025 Mission To deliver world standard
quality food to our customers in a timely and
satisfactory manner yet ensuring customer
retention. Core values -Teamwork -Integrity -Eff
iciency, -Respect and trustworthiness -We are
committed to offer our customers quality products
and excellent services
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Objectives of Marriot Restaurant Chain
Five Year Strategic Direction of the
business 2020-2025

• To expand the business to new over 25 towns
  across Uganda.
• To serve quality food at fair prices to ensure
  customer retention
• To increase brand awareness of the business all
  over the country
• To improve customer satisfaction with quality
  foods

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Marriot Restaurant Chain Organogram
Levels
CEO
Top
Branch Manager
Lead Chef
Chief Financial Officer
Middle
Head Cook
Supervisors
Accounts
Procurement
Lower
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Marriot Restaurant Business

• Specific tasks to be executed as a manager
  (plan, organize, staff, lead, and control).
• 1- Planning
• It is the base of all other functions.
  Planning bridges the gap between where we are
  today and where we want to reach
• Budgeting
• Setting specific goals
• Setting methods to achieve those goals

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• 2 Organizing
• Assigning tasks what needs to be done and by
  who, who to report to who.
• Establish organisation structure ie units,
  departments
• Distribute authority and responsibility
• Deciding the framework of working
• Training with relevant skills.
• Mobilizing resources / staff.

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• 3 Staffing
• Recruitment, Selection and appointment of
  employees
• Assigning duties, maintaining cordial relations
  and taking care of grievances
• Training and Development of Staff
• Deciding remuneration, promotions
• Maintaining Personal records of employees
• -

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• 4. Leading
• Giving Direction/instructions and getting work
  done
• Communicate, Motivate and Supervise
• Provide Leadership

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• 5. Controlling
• Managers match actual performance with planned
• Performance Monitoring
• Apply corrective measures if you find reasons of
  deviation

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What roles will you play in the organization

• Making decisions
• Implementing plans
• Figurehead roles(handling ceremonial and symbolic
  activities)
• Leadership (motivation, influence)
• Mediation (resolving conflicts)
• Communicational roles / Informational roles
• Major Management Roles
• Interpersonal
• Informational
• Decisional

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What levels exist

• 1. Top Management ( CEO, MDs)
• Controlling overseeing the entire organization
• Develop strategic plans / goals
• Develop company policies
• Make decisions

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• 2. Middle Level Management ( Branch Managers)
• Supervise first line managers
• Accountable to the top managers
• Conflict resolutions
• Assign tasks to first line managers
• Delegate work to first line managers

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• 3. Low level managers
• Handle day to work activities.
• Assigning tasks to employees.
• Supervising day to day activities.
• Making recommendations suggestions.
• Up channeling employee problems

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Management Levels - Marriot Restaurant
Levels
CEO
Top
Branch Manager
Lead Chef
Chief Financial Officer
Middle
Head Cook
Supervisors
Accounts
Procurement
Lower
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What kind of skills will you need to successfully
manage this organization

• Good organization
• Interpersonal and relationship-building skills
• Forward-planning and strategy
• Communication
• Administrative and financial skills
• Leadership
• Delegation
• Good time management
• Negotiation

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Why should IS professionals study management

• To understand optimum utilization of resources
• To learn to operate at reduced Costs
• Surviving a changing business environment/changing
  technology
• To be able to manage IS projects
• Problem solving skills
• To acquire people skills
• To acquire the ability to develop and implement
  own ideas.

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Thank you