BUSN 258 Enhance teaching - tutorialrank.com

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BUSN 258 Enhance teaching / tutorialrank.com
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 All Homework Assigments, You Decide,
Case Study For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 1
Homework Asssignment Independent Auto Sales and
Service (NEW) BUSN 258 Week 3 Homework
Asssignment Independent Auto Sales and Service
(NEW) BUSN 258 Week 6 Homework Asssignment Indepe
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Final Exam (All 3 Sets) For more
course tutorials visit www.tutorialrank.com   BUSN
258 Final Exam (NEW) BUSN 258 Week 8 Final Exam 1
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Final Exam (NEW) For more course
tutorials visit www.tutorialrank.com   BUSN 258
Final Exam (NEW)     Question 1.1. (TCO 1) Which
of these key organizational behaviors helps
customers to interact with your organization?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Midterm (All 3 Sets) For more course
tutorials visit www.tutorialrank.com   BUSN 258
Midterm (NEW)   BUSN 258 Week 4 Midterm - Set
1   BUSN 258 Week 4 Midterm - Set 2
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Midterm (NEW) For more course
tutorials visit www.tutorialrank.com   BUSN 258
Week 4 Midterm (NEW)     BUSN 258
Midterm   1.         Question         (TCO 9)
How many people is an unhappy customer likely to
tell about a bad experience?  
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 1 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B   Week 1 DQ 1 -
Customer Service Impact Week 1 DQ 2 - Building
Relationships Week 2 DQ 1 - Selling
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 1 DQ
Impact of Good Customer Service How does good
customer service positively affect both the
company and the customer?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 1 DQ 2 Relation With Customers
For more course tutorials visit www.tutorialrank.
com   BUSN 258 Week 1 DQ Relation With
Customers How can companies build healthy
relationships with customers?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW) For more course
tutorials visit www.tutorialrank.com   BUSN 258
Week 1 Homework Asssignment  Choose either the
Independent Auto Sales and Service (IAS) case
onpage 16, or the Network Nutrition Distributors
(NND) case on page 17. Foreither case, answer
all of the Strategy Planning Questions on page
17. Make
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 1 to 7 All DQs For more course
tutorials visit www.tutorialrank.com   This
Tutorial contains All DQs (Except Week 6 DQ1,
Week 7 DQ1)   BUSN 258 Week 1 DQ 1 Positive
Impact of Good Customer Service   BUSN 258 Week 1
DQ 2 Relation With Customers
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 2 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A 1.What are some
factors (patterns of behavior) that project a
companys culture? List several examples from
organizations you work in.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 2 DQ 1 Engaging Your Customers
For more course tutorials visit www.tutorialrank.
com   BUSN 258 Week 2 DQ Engaging Your
Customers Choose one of the Action Tips presented
in Chapter 2 of the textbook and describe the
tip, as well as how you would implement it for a
particular company.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 2 DQ 2 Listening To Your Customers
For more course tutorials visit www.tutorialrank.
com   DQ 2   Listening to Your Customers
(graded) Choose one of the Action Tips presented
in Chapter 3 of the textbook and describe the
tip, as well as why it is important. Illustrate
your argument with an example.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 2 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A Read the You
Decide scenario and decide on a response. Your
goal is to identify the critical issues in the
scenario and determine how you would resolve.
Write a report correctly formatted of at least
125 words. Drop
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 3 Case Study McDuffie Dentistry
For more course tutorials visit www.tutorialrank.
com   BUSN 258 Week 3 Case Study McDuffie
Dentistry
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 3 Case Study (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 1 Times, Rating B   1. Interview
After completing your assigned readings for this
week, interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 6 DQ
Talkng to Your Customers on Phone Choose one of
the Action Tips in Chapter 4 of the textbook, and
discuss it with examples.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 3 DQ
Electronic and Internet Communication Choose one
of the Action Tips in Chapter 5 of the textbook,
and discuss why it is important. Provide an
example of the tip, from your experience as a
customer, or your experience as an employee.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW) For more course
tutorials visit www.tutorialrank.com   Continuing
either the Independent Auto Sales and Service
(IAS) orNetwork Nutrition Distributors (NND)
case that you started in Week 1, answerthe
Strategy Planning Questions listed on page 77 at
the end of Chapter 4.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 4 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B   1. Look back
on your own experiences as a customer and
identify situations when little things have made
a difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs For more course tutorials
visit www.tutorialrank.com   Addressing Customer
Turnoffs (graded) What causes customers to become
dissatisfied and turned off? How can you prevent
it?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service For more course tutorials
visit www.tutorialrank.com   Emerging Trends in
Customer Service Choose one emerging trend in
customer service and discuss how it is impacting
the relationships between companies and customers.
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BUSN 258 Enhance teaching / tutorialrank.com
  BUSN 258 Week 4 Midterm - Set 2 (DEVRY) For
more course tutorials visit www.tutorialrank.com T
utorial Purchased 2 Times, Rating A     1.
Question (TCO 1) The letter L in the acronym
LIFE stands for ________. 2. Question (TCO 2)
Customer loyalty is 3. Question (TCO 9)
Despite many similarities betw
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 4 Midterm - Set 1 (DEVRY) For
more course tutorials visit www.tutorialrank.com T
utorial Purchased 2 Times, Rating
A   1.Question (TCO 1) Excellent organizations
are Question (TCO 2) The Gallup organization
studied the impact of customer ________ on
long-term customer loyalty and profitability.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 5 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A   1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback For more course tutorials
visit www.tutorialrank.com   Collecting Customer
Feedback How can companies collect feedback from
customers, and how much data should be
collected?  
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints For more course tutorials
visit www.tutorialrank.com   Handling Customer
Complaints How should you handle a dissatisfied
customer? What about a customer with unreasonable
complaints?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 5 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B   Scenario
SummaryYou are a general manager with a service
company. You are hearing comments from your sales
group that customers are unhappy with your
company.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable For more course tutorials
visit www.tutorialrank.com   Companies with Good
and Bad Service Trader Joes Time Warner Cable  
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 6 Case Study (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 1 Times, Rating B   BUSN258 Week
6 Case Study LL Bean ATT  
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations For more course tutorials
visit www.tutorialrank.com   DQ 2   Using
Information to Exceed Customer Expectations
(graded) Explain how providing accurate and
timely information can be used to exceed customer
expectations.
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW) For more course
tutorials visit www.tutorialrank.com   Continuing
either the Independent Auto Sales and Service
(IAS) orNetwork Nutrition Distributors (NND)
case that you started in Week 1 andcontinued in
Week 3, answer the Strategy Planning Questions
listed on page 177
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 7 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B   1.Which of the
two general causes of stress,worker
characteristics and working conditions,is the
most significant in your job? How can you control
or manage it?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 7 DQ 2 Stress and Customer Service
For more course tutorials visit www.tutorialrank.
com   DQ 2   Stress and Customer Service
(graded) Customer service can be seen as a kind
of emotional labor. How can you reduce stress and
prevent burnout if you are a customer service
representative?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 7 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 1 Times, Rating B     Scenario
SummaryYou are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person,
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 8 Final Exam 1 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 4 Times, Rating A     1. Question
(TCO 1) The best way to win customer loyalty is
to 2. Question (TCO 2) Which of the following
problems is NOT listed as a people turnoff?
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BUSN 258 Enhance teaching / tutorialrank.com
BUSN 258 Week 8 Final Exam 2 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 3 Times, Rating A     1. Question
(TCO 1) The first step to reduce waiting time
is to 2. Question (TCO 2) Communication
turnoffs often occur when employees are ignorant
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BUSN 258 Enhance teaching / tutorialrank.com
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