BUSN 258 Success Begins /newtonhelp.com

1
BUSN 258 Success Begins/newtonhelp.com
2
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 All Homework Assigments, You Decide,
Case Study   For more course tutorials
visit www.newtonhelp.com     BUSN 258 Week 1
Homework Asssignment Independent Auto Sales and
Service (NEW) BUSN 258 Week 3 Homework
Asssignment Independent Auto Sales and Service
(NEW)
3
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Final Exam (All 3 Sets)   For more
course tutorials visit www.newtonhelp.com     BUSN
258 Final Exam (NEW) BUSN 258 Week 8 Final Exam
1 BUSN 258 Week 8 Final Exam 2
4
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Final Exam (NEW)   For more course
tutorials visit www.newtonhelp.com     BUSN 258
Final Exam (NEW)     Question 1.1. (TCO 1) Which
of these key organizational behaviors helps
customers to interact with your organization?
5
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Midterm (All 3 Sets)   For more course
tutorials visit www.newtonhelp.com     BUSN 258
Midterm (NEW) BUSN 258 Week 4 Midterm - Set 1
BUSN 258 Week 4 Midterm - Set 2
6
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Midterm (NEW)   For more course
tutorials visit www.newtonhelp.com     BUSN 258
Week 4 Midterm (NEW)     BUSN 258
Midterm   1.         Question         (TCO 9)
How many people is an unhappy customer likely to
tell about a bad experience?
7
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 1 Assignment   For more course
tutorials visit www.newtonhelp.com     1. What
major corporations that youve heard of seem to
be doing the best job of building customer
loyalty? In what ways do they attempt to build
long-term relationships with customers?
8
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service   For more course tutorials
visit www.newtonhelp.com     BUSN 258 Week 1 DQ
Impact of Good Customer Service How does good
customer service positively affect both the
company and the customer?
9
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 1 DQ 2 Relation With
Customers   For more course tutorials
visit www.newtonhelp.com     USN 258 Week 1 DQ
Relation With Customers How can companies build
healthy relationships with customers?
10
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW)   For more course
tutorials visit www.newtonhelp.com     BUSN 258
Week 1 Homework Asssignment Choose either the
Independent Auto Sales and Service (IAS) case
on page 16
11
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 1 to 7 All DQs   For more course
tutorials visit www.newtonhelp.com     This
Tutorial contains All DQs (Except Week 6 DQ1,
Week 7 DQ1)   BUSN 258 Week 1 DQ 1 Positive
Impact of Good Customer Service   BUSN 258 Week 1
DQ 2 Relation With Customers
12
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 2 Assignment   For more course
tutorials visit www.newtonhelp.com     1.What are
some factors (patterns of behavior) that project
a companys culture? List several examples from
organizations you work in.
13
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 2 DQ 1 Engaging Your
Customers   For more course tutorials
visit www.newtonhelp.com     BUSN 258 Week 2 DQ
Engaging Your Customers Choose one of the Action
Tips presented in Chapter 2 of the textbook and
describe the tip
14
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 2 DQ 2 Listening To Your
Customers   For more course tutorials
visit www.newtonhelp.com     DQ 2 Listening to
Your Customers (graded) Choose one of the Action
Tips presented in Chapter 3 of the textbook and
describe the tip, as well as why it is important.
15
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 2 You Decide   For more course
tutorials visit www.newtonhelp.com     Read the
You Decide scenario and decide on a response.
Your goal is to identify the critical issues in
the scenario and determine how you would resolve.
16
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 3 Case Study McDuffie
Dentistry   For more course tutorials
visit www.newtonhelp.com     BUSN 258 Week 3 Case
Study McDuffie DentistryBUSN 258 Week 3 Case
Study McDuffie Dentistry
17
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 3 Case Study   For more course
tutorials visit www.newtonhelp.com     1.
Interview After completing your assigned
readings for this week, interview someone who has
a customer relations/customer service role or
responsibility
18
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone   For more course tutorials
visit www.newtonhelp.com     BUSN 258 Week 6 DQ
Talkng to Your Customers on Phone Choose one of
the Action Tips in Chapter 4 of the textbook, and
discuss it with examples.
19
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication   For more course tutorials
visit www.newtonhelp.com     BUSN 258 Week 3 DQ
Electronic and Internet Communication Choose one
of the Action Tips in Chapter 5 of the textbook,
and discuss why it is important.
20
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW)   For more course
tutorials visit www.newtonhelp.com     Continuing
either the Independent Auto Sales and Service
(IAS) or Network Nutrition Distributors (NND)
case that you started in Week 1, answer the
Strategy Planning
21
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 4 Assignment   For more course
tutorials visit www.newtonhelp.com     1. Look
back on your own experiences as a customer and
identify situations when little things have made
a difference in your buying decision. Think, for
example, of places you have stopped doing
business with.
22
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs   For more course tutorials
visit www.newtonhelp.com     Addressing Customer
Turnoffs (graded) What causes customers to become
dissatisfied and turned off? How can you prevent
it?
23
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service   For more course tutorials
visit www.newtonhelp.com     Emerging Trends in
Customer Service Choose one emerging trend in
customer service and discuss how it is impacting
the relationships between companies and customers.
24
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 4 Midterm - Set 1   For more course
tutorials visit www.newtonhelp.com     1.Question
(TCO 1) Excellent organizations are
Question (TCO 2) The Gallup organization studied
the impact of customer ________ on long-term
customer loyalty and profitability.
25
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 4 Midterm - Set 2   For more course
tutorials visit www.newtonhelp.com    1. Question
(TCO 1) The letter L in the acronym LIFE stands
for ________. 2. Question (TCO 2) Customer
loyalty is
26
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 5 Assignment   For more course
tutorials visit www.newtonhelp.com     1. How can
organizations become more open to feedback? What
kinds of employee training would help?
27
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback   For more course tutorials
visit www.newtonhelp.com     Collecting Customer
Feedback How can companies collect feedback from
customers, and how much data should be collected?
28
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints   For more course tutorials
visit www.newtonhelp.com     Handling Customer
Complaints How should you handle a dissatisfied
customer? What about a customer with unreasonable
complaints?
29
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 5 You Decide   For more course
tutorials visit www.newtonhelp.com     Scenario
Summary You are a general manager with a service
company. You are hearing comments from your sales
group that customers are unhappy
30
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable   For more course tutorials
visit www.newtonhelp.com     Companies with Good
and Bad Service Trader Joes Time Warner Cable
31
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 6 Case Study   For more course
tutorials visit www.newtonhelp.com     BUSN258
Week 6 Case Study LL Bean ATT
32
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations   For more course tutorials
visit www.newtonhelp.com     DQ 2 Using
Information to Exceed Customer Expectations
(graded) Explain how providing accurate and
timely information can be used to exceed customer
expectations.
33
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW)   For more course
tutorials visit www.newtonhelp.com     Continuing
either the Independent Auto Sales and Service
(IAS) or Network Nutrition Distributors (NND)
case that you started
34
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 7 Assignment   For more course
tutorials visit www.newtonhelp.com     1.Which of
the two general causes of stress,worker
characteristics and working conditions,is the
most significant in your job? How can you control
or manage it?
35
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 7 DQ 2 Stress and Customer
Service   For more course tutorials
visit www.newtonhelp.com     DQ 2 Stress and
Customer Service (graded) Customer service can be
seen as a kind of emotional labor.
36
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 7 You Decide   For more course
tutorials visit www.newtonhelp.com     Scenario
Summary   You are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting.
37
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 7 You Decide   For more course
tutorials visit www.newtonhelp.com     Scenario
Summary   You are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting.
38
BUSN 258 Success Begins/newtonhelp.com
BUSN 258 Week 8 Final Exam 2   For more course
tutorials visit www.newtonhelp.com     1. Question
(TCO 1) The first step to reduce waiting time
is to
39
BUSN 258 Success Begins/newtonhelp.com