Assuring business continuity and faster resilience in unprecedented times

1
Assuring Business Continuity and Faster
Resilience in Unprecedented Times
2
Introduction CIOs should apply an agile
approach in executing the initiatives,  enabling
the alignment between business and IT and
ensuring delivery speed and quality. In crises
such as the COVID-19 outbreak, agility, speed and
quality are crucial for enabling the continuity
of operations. Daniel Sun, Research Vice Presid
ent at Gartner   The world is fighting an
unanticipated enemy in an unprecedented war. An
enemy that is only a few microns in size, but
humongous in the impact that it is causing. This
war may leave a lasting impression, and even
introduce and reinforce a new normal. These
are testing times, when the healthcare
institutions are holding up the front while the
global economy is plummeting and every
industry is facing disruption. These are times
when we must stand together in solidarity to face
the pandemic and the global crisis brought upon
us due to the COVID-19 outbreak.  We, as a
company, abide to and support the measures being
taken by the governments across the world to
contain the contagion. While we realize the
utmost importance of health and safety at this
critical juncture, we also understand that your
business must continue in these tough
times. As a majority of our workforce as well as
our clients start working from their homes,
we are enforcing measures to ensure that our
service delivery capabilities do not get
affected. We are constantly working to develop
the infrastructure and strategies required in the
present situation and will continue to evolve and
adapt our strategies as per the changing needs
and environment of the uncertain future. 
3
We are supporting organizations across the
industries to serve their customers with utmost
efficiency, even in the present situation. We are
listing some of the measures that Cigniti
is taking to help your efforts for
your organization.   Enabling zero-touch
technology Social distancing has become the key
strategy in preventing the spread of the Corona
Virus. People are becoming conscious of what they
are touching and coming in contact with. As
COVID-19 transmits from human-to-human, it is
logical to eliminate as much human interaction as
possible. Zero-touch technologies such as
contactless payments and RFID scanning
can be significant in controlling the
touch-required activities across Retail
and Supply Chain Logistics sectors.  Embedding
retail products with RFID will allow their automat
ic scanning at the Pont-of-Sale
(POS) counters without needing the billing clerk
to touch any of them. Contactless payment
technology can facilitate faster checkouts
without the card changing hands between the
customer and the cashier. In the Supply Chain
Logistics industry, RFID-embedded trucks can be
tracked in real-time when they come in close
proximity to the sensors. This eliminates
the need of mandatory, but possibly-contagious, pa
perwork that is required whenever a truck or
goods carrier passes a terminal. The possibility
of contracting the virus by touching is one of
the major reasons for panic among the global
community. Zero-touch/No-touch technology can
help avoid this.  

4
At Cigniti, we are testing software and
applications that are built on the premise
of no-touch, thereby, assuring quality
of zero-touch technology and applications for a
wide range of industries such as Retail, Supply
Chain, Logistics, others. We engineer the
quality of these applications so that they are
reliable, robust, and secure. If this is of
interest to you, we urge you to reach out to
us.   Healthcare Life Sciences  supporting
the frontline Coronavirus has affected
over 700,000 people directly, and most of the
global population indirectly.  Due to the
pandemic, there has been a sudden surge in the
demands for healthcare equipment, medicines,
and such other supplies. Hospitals and
telemedicine companies are getting
overwhelmed with the growing demand for medical
devices, diagnostic equipment, and more while
struggling to serve the increased numbers of
patients and volumes of calls. There also have
been reports of several telehealth
platforms crashing under the weight of huge
volumes of patient influx.  With
Healthcare, Pharma, and Medical devices being few
of the top industries that we have been working
with since last 8 years, we have focused on how
we can augment our teams capabilities to
serve these industry domains in such times.
We have modified our operational strategy in
response to the COVID-19 outbreak for keeping
our employees safe while ensuring minimal
disruption to the workflow. As onshore/offshore
remote work culture is the base of our software
testing quality assurance solutions, hundreds
of our staff testers are prepared to continue
delivering on both new and existing projects with
the greatest levels of quality even while working
from home amidst the national lockdowns imposed
currently.  Read Full Blog at
https//www.cigniti.com/blog/business-continuity-a
mid-coronavirus-outbreak/

5