Automating Customer Onboarding Process for An Insurance Company

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A Leading Life Insurance Company Uses Nividous
Smart Bots to Automate its Customer Onboarding
Process
Organization The customer, a leading life
insurance company, is promoted by prominent
financial organizations and has more than 50
million customers. The company differentiates
itself through simple, easy to understand
products that are fairly priced and efficiently
serviced. Challenges The customer onboarding
process required insurance agents to collect
end-customers primary details and supportive
documents in the field using a hand-held android
device. Upon receiving over 500 customer records
daily from the agents, the operational team at
the central office had to further process the
data by transcribing, verifying, and updating
required details and documents in their core
systems. In case of any data discrepancy, the
agent had to contact the customer for resolution.
The biggest challenges were detecting fraudulent
activities and expediting the verification
process. Solution Nividous Smart Bots with
native Machine Learning capabilities were
successfully deployed to automate the complete
process. The Bots with intelligent OCR
capabilities are able to accurately capture text
and images from a range of documents including
Cheque, License, and Passport, and autofill the
data in a mobile app-based application form. The
automation enables real-time data comparison,
including photograph matching, and validation of
documents on the android devices. The key
highlights of the solutions are Facial
authentication for application login without
using an ID and Password Liveliness detection to
capture images of only a real person Face
comparison between images captured via mobile
device with images in KYC documents Data entry
from the point of origin Natively embedded
workflow and an intuitive interface for human
review Ease of fraud detection and improved
customer experience Benefits
Processes automated Customer onboarding using AI
and ML Auto-termination pay-outs Premium
calculation Mobile automation using
WhatsApp Industry Insurance
Nividous Smart Bots with natively embedded
cognitive capabilities have allowed us to
deliver a wow onboarding experience that
includes real-time mobile engagement,
self-service, and omnichannel communications.
We are able to create a competitive edgeall
while ensuring compliance and automating due
diligence. Deputy Vice President- Change
Management Strategic Projects A Leading Life
Insurance Company
For more information on how insurers use
Nividous platform visit https//nividous.com/cas
e-studiesinsurance
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Process tasks were automated
Reduction in fraudulent data
Improved data accuracy
Reduction in FTE
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