Customer Experience in Healthcare | BraveLabs

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Administrative staff burnout affects the patient
experience.
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Administrative staff burnout affects the patient
experience.
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Patient experience is the biggest factor
determining a healthcare business's success.
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Experiences depend on everything from the quality
of care to how your staff behaves.
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44 of patients use apps or platforms to manage
health.
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So when your staff is not its best, it hurts
them and your business.
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Burnout can cripple healthcare organizations and
seriously impact morale.
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Burnout is a state of mind when one suffers from
constant physical and mental exhaustion.
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• It is affected by
• Workplace dynamics
• Extreme levels of job activity (either monotony
  or chaotic)
• Unclear job expectations
• Inability to influence decisions
• Work-life balance

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Burnout causes staff to be
A. Less productive B. C. D.
Prone to being sick
Unable to deliver great experiences
More likely to leave
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Reducing overworking by ensuring
manageable workloads is important to prevent
burnout.
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The use of automated systems and platforms can
help reduce workloads.
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Awareness and proactive action also help prevent
burnout.
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Providing great patient experiences is about
empathy even towards your own employees.
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BraveLabs helps healthcare practices prevent
burnout and deliver great patient experiences.
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