RECOMMENDED HR SOFTWARE REFERENCE QUESTIONS YOU SHOULD ASK

1
RECOMMENDED HR SOFTWARE REFERENCE QUESTIONS YOU
SHOULD ASK
Checking HR Software References Assessing vendor
references should be part of the vetting process
for selecting a Human Capital Management (HCM)
system. Yes, we understand that HR Management
Software companies will only supply you with
positive recommendations, and this may appear to
be a routine, but this is a genuine chance to
gather and examine these provided references for
their overall happiness with the product and the
seller. Given that you will most likely only have
a limited amount of time to connect with each
reference's principal contact, creating a
strategy will help you make the most of your time
together. Taking the effort to create an HR
software reference check strategy before speaking
with the offered contacts will assist you to
assess if your vendor complaints are real and
have been confirmed by system users. Here are
some best practises and questions to ask before,
during, and after your reference check
discussions to assist you in establishing your HR
software reference check strategy.

• Before You Review Your HR Software References
• If possible, when demanding references from the
  HCM vendor, request clients in the same or
  similar industry, with a roughly similar number
  of employees (i.e., full-time, part-time,
  seasonal, global, etc.), and presumably in close
  vicinity or area in the event an on-site
  reference check visit

2

• is possible. Best of all, ask to talk with an
  existing client who has moved on from your
  current HRIS or HCM product. This form of
  reference usually gives the best answers to your
  inquiries and can give you reasonable execution
  objectives.
• Target and develop your HR software reference
  check questions based on input from your teams
  identifying red flags as a result of vendor
  product demonstrations. (For example, "How have
  you found the vendor's help, expertise, and
  efficiency in resolving issues?")
• Request interacting with members of both the HR
  and finance teams, if possible, to gather the
  broadest view of comments from the functional
  groups that will be doing the heavy lifting for
  the HRIS/HCM project execution.
• Make your reference check appointment for 45
  minutes or less. There is no rationale why you
  cannot complete what you need in this time limit
  if you are organised and fixated on what is
  vital.
• Prepare your precise questions ahead of time to
  make the greatest use of your time, keep on
  course, and achieve your goal of establishing if
  your vendor concerns are valid and shared with
  system users.

• Choose your reference check questionnaire
  meticulously, and tailor them to your team's main
  vendor concerns. Each individual will have their
  own set of vendor concerns, which may include,

service, confidentiality,
but are not confined to, product capabilities, cus
tomer subscription/software fees, and operation
cost and technique. While Performing Your HR
Software Reference Checks

• Keep an eye on the time allotted by the reference
  and adhere to it.
• Asking open-ended questions rather than "yes/no"
  inquiries will yield more relevant information
  and important insights. However, keep in mind
  that these open-ended queries will soon consume
  your time. Avoid being engrossed in secondary
  discourse on any one issue or going into
  excessive detail that will not add value to your
  research.

3

• Invite a few more project team members to the
  reference check discussion. You don't want the
  full selection committee to be there for the
  discussion, but adding a couple of extra team
  members can assist guarantee that all questions
  are answered and replies are recalled.
• While obtaining information, do not assess it.
  Take thorough notes and then share your findings
  with the team.
• Finish the reference check chat by asking the
  customer whether you can contact them again if
  you or your team have any more queries.
• After Your HR Software Reference Checks
• If you believe you require more references than
  those supplied by the vendor, consider looking
  online for clients of the seller and contacting
  them on your own. One method is to go to the
  vendor's website and look at the clientele who
  are featured as testimonials. Other clients have
  requested a chat inside certain LinkedIn User
  Groups.
• After each reference check conversation, do a
  quick debriefing with your team. Take some time
  to go over your notes and talk about the
  client's replies to your questions and/or
  reservations.
• This brief meeting will help verify that everyone
  is in consensus on what was said during the
  customer call and will decide whether the vendor
  needs to answer any further queries.
• Send a thank you note to each key reference
  contact. You never know when you'll need to
  contact them again.
• It is critical to be geared up for your Human
  Resource Management System Software reference
  checks. A little planning beforehand on what you
  want to achieve and what knowledge you want to
  get from these talks can assist guarantee you
  choose the correct provider for your
  organisation. Not to mention the prospect of
  avoiding unpleasant shocks during your
  implementation.
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