5 Myths Around Hiring for Non-Accounting Roles

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5 Myths Around Hiring for Non-Accounting Roles
In the recent past, there is no greater advocate
for the offshore staffing than the Covid-19
pandemic as it has quite ably depicted that
geographic heterogeneity lends consistency to the
workforce. The post-pandemic era has witnessed a
massive boom in offshore staffing for accounting
firms not only during the overwrought tax season,
where there is an immense increase in the volume
of work, but all around the year, to ensure that
systems move smoothly. Offshore staffing for
accounting roles has become second nature to
accounting and CPA firms and similar staffing can
be replicated for non-accounting roles at a slow
but steady pace. The slight hesitation observed
to embrace the staffing for non-accounting roles
even after outstanding results for accounting
roles, can be owed to the various myths
surrounding the same. Here, we address the top 5
myths around hiring for non-accounting roles
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Myth 1 Professionals can only be hired for tax,
auditing or accounting roles

• Even though the benefits of offshoring in
  accounting are evidenced aptly by hires made for
  accounting roles, the main question plaguing the
  industry is whether other roles can be outsourced
  or offshored. Close to 200 of our clients have
  tried offshore staffing for the following
  non-accounting roles
• Virtual assistants
• Customer support associates
• Business development associates
• Talent acquisition associates
• Though the apprehension behind offshoring for
  these roles is understandable, the value created
  by them is unmatched.

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Myth 2 Non-Accounting roles may not add as much
value.
When firms think about offshoring, the usual idea
is to do it for larger roles where the payback
can be tallied in terms of accounting related
output. Often overlooked is the role of support
functions that keep the cog turning and the
machine well-oiled. For smooth functioning of any
organization the administrative and logistical
wing has to be robust. These tasks, though menial
in nature, demand a lot of time from personnel of
the highest orders as well. To free up the top
management's valuable time, about 60 of jobs
must be delegated because they are routine and
administrative in nature. Given that you need to
seek, interview, and onboard candidates for these
positions, hiring for them takes time. All of
this trouble is reduced by offshoring.
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Myth 3 They cannot speak English the way we do
One thing that can never be replaced is the human
touch. Customer service representatives perform
one of the most vital roles, and therefore, the
trepidation behind offshoring for this role is
completely reasonable. However, rest assured, the
hired offshore staff comes from a customer
service background and has been sufficiently
trained for the same. Moreover, they have worked
with American firms before and have thus received
the requisite exposure to the American way. The
representatives interact with clients on a daily
basis and have gone through extensive voice and
accent training to develop the required
familiarity with the client. They are well-versed
with most client queries and understand the
challenges that the client is going through.
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Myth 4 They do not have knowledge about the
accounting industry
This is a legitimate concern because personnel
hired for non-accounting roles have worked in
other industries. At Entigrity, they undergo
rigorous training for two-three extensive months.
They are trained to understand the functioning
and working of an accounting firm and it has
often been discerned that these associates end up
performing a lot of tasks especially in the
back-end which are in the nature of accounting.
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Myth 5 The hired associate cannot multitask.
Our experience says that a lot of the hired
executives end up performing tasks other than
that they were hired for. These are smart people
who love a challenge. They are hands on and can
adapt to situations very quickly. Non-accounting
roles can seamlessly shuffle between tasks of the
nature of customer support, administrative
support, document management, data entry, process
management, following up with the client, invoice
follow-ups, basic accounting tasks as well. For
instance, the role of an officer manager can be
virtualized for firms that operate online.
Looking beyond traditional roles in offshoring
is necessary and will end up saving a lot of time
from the plate of some of the most valuable
people in the firm. The practice will also create
value by completing these tasks in a timely and
organized manner which at times becomes
impossible due to lack of time.
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How Entigrity can help you?
We have worked hard to ensure that every employee
in our company has developed the requisite skills
that will help them succeed in the global
marketplace. We hire individuals who are
inquisitive and hardworking by nature. This makes
them quick to adapt to challenging situations and
gel well with their peers and the onshore team at
large. As is the case with recruiting for
accounting roles, you, the client, are in
complete control of hiring for non-accounting
roles as well. The level of transparency and
trust we endeavor to establish will be reflected
in this aspect of our partnership as well.
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