Success Story

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Success Story
We have a client that was impacted by a tornado
in February damaging his home. His insurance
company utilized an independent adjuster to
inspect, document, and report the damages to the
staff adjuster. Our public adjuster and the
insureds contractor were both present to ensure
all damages were addressed.
Once the staff adjuster reviewed the
documentation from their vendor, they realized
they do not have enough information to prepare an
estimate and reassigned the claim to a local
staff adjuster. This adjuster requested a
virtual inspection to become familiar with the
claim to prepare an estimate. Still, this did
not lead to our client receiving an
estimate. We have a client that was impacted by
a tornado in February damaging his home. His
insurance company utilized an independent
adjuster to inspect, document, and report the
damages to the staff adjuster. Our public
adjuster and the insureds contractor were both
present to ensure all damages were addressed.
Once the staff adjuster reviewed the
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documentation from their vendor, they realized
they do not have enough information to prepare
an estimate and reassigned the claim to a local
staff adjuster. This adjuster requested a virtual
inspection to become familiar with the claim to
prepare an estimate. Still, this did not lead to
our client receiving an estimate. By this point,
it had been several weeks and many homeowners
that were also impacted by this tornado had
received an estimate for repairs. To expedite
the claim for our client, we requested the claim
be reassigned to a local adjuster that would
physically inspect the property and write an
estimate. To our surprise, the claim was
reassigned before the inspection could occur
because the claim total would be more than that
adjusters authority. As this process had been
challenging and our client was about to receive
his fourth adjuster, we requested a local large
loss adjuster that we have worked with
previously and knew had full capability to write
an estimate and issue payment to be assigned to
the claim. Five days after our joint inspection
with the insurance company, our client finally
received an initial estimate. While the
structure portion of this claim was a cluster, we
were able to keep the contents claim fluid from
the beginning. We met with vendors for a pack
out and cleaning estimate for items that could be
salvaged. We also prepared an inventory of the
non-salvageable items. If not for our public
adjuster and contents team, who knows how long
the insurance company would have let this side
of the claim linger.