Uplift Customer Experience with Conversational AI Chatbot

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Uplift Customer Experience with Conversational AI
Chatbot
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InfiBot
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Features of InfiBot
Eliminate employee burnout
Agent Assist
Omnichannel Support
Call Routing
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Eliminate Employee Burnout
Only 15 of contact center employees are
satisfied with their workload as per Forbes. This
is a clear indication that the remaining are
overwhelmed with the load. Overburdened contact
center agents cannot perform aptly and snap at
customer queries resulting in poor customer
experience. Conversational AI Chatbots can help
them manage the load by handling repetitive
queries. This allows agents to focus more on
important tickets and take breaks whenever
required.
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Agent Assist
While chatbots dissolve 80 of customer queries,
agents tend to take up queries that require
special attention. This feature augments the
productivity levels of contact center agents as
they get equipped with the right set of tools for
resolving quickly.
Knowledgeable agents can serve customer better
This allows to

• Showcase the previous chat screen
• Instant reply options for FaQs
• Ability to take notes before closing a chat with
  customers

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Omnichannel Support
AI chatbots can be deployed on a variety of
platforms. This caters to the customers ease of
choosing the platform they wish to connect
through. Common channels include
A satisfied customer can translate into better
revenue realizations and improved reputation

1. Social Media Platforms

B) Messaging Apps
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Call Routing
Generally, calls are routed based on skills that
can include technical expertise, language-based,
etc., This is done by the AI Chatbot after
identifying the sentiment of the consumers
response. It further helps to escalate the query
to a human agent.
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Click here to know more
How conversational AI chatbot, like InfiBot,
improves the customer experience
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Biggest Library of Cisco Finesse Ready Integration
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About us
NovelVox is a leading contact center solution
provider offering unparalleled value to Cisco,
Avaya, Genesys, DialPad, Five9, Zoom and Amazon
Connect contact centers through advanced CX
solutions ensuring the utmost level of customer
satisfaction. The company offers seamlessly
integrated and AI-powered solutions to upheave
agent and customer experience. With over 300
deployments worldwide, the company provides
unmatched and tailored support by modernizing
customer service operations with its unified
agent desktops, omnichannel solutions, AI-powered
bots, wallboards, and much more.
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