BMC Helix ITSM

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Advanced Features and Capabilities of BMC Helix
ITSM
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BMC Helix ITSM
BMC Helix ITSM, formerly known as BMC Remedy, is
a popular and comprehensive IT Service Management
(ITSM) solution provided by BMC Software. It is
designed to help organizations manage and
streamline their IT service and support
processes, allowing them to deliver efficient and
responsive IT services to their employees and
customers.
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Reporting and Analytics and Change Management
Reporting and Analytics It provides reporting
and analytics tools to track key performance
indicators and identify areas for improvement in
IT service management. Change Management This
feature assists in planning, implementing, and
tracking changes to the IT environment. It
ensures that changes are made without negatively
impacting the stability of IT services.
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Self-Service Portal
The self-service portal this bmc software enables
users to submit service requests, track their
progress, and access knowledge articles and other
support materials. The portal provides a
personalized and intuitive user experience,
reducing the need for users to contact the IT
service desk.
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Mobile App
BMC Helix ITSM's mobile app enables IT teams and
users to access the solution from their mobile
devices. The app provides a range of features and
capabilities, including incident management,
asset management, and knowledge management.
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Integration with Other Systems
BMC Helix ITSM can be easily integrated with
other systems and applications, such as ERP, HR,
and CRM systems. The solution provides a range of
APIs and connectors that enable seamless
integration with other systems.
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Conclusion

• CONTENTS

BMC Helix ITSM is a comprehensive IT service
management solution that enables organizations to
manage their IT services and operations
efficiently. The solution offers a wide range of
features and capabilities, including incident
management, problem management, change
management, asset management, service level
management, and knowledge management. BMC ITSM
also offers advanced features and capabilities,
such as AI and machine learning, a self-service
portal, a mobile app, and integration with other
systems.
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