School Management System

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Presented by eReleGo Technologies Pvt. Ltd.
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W h a t i s e G e n i u s ?
The "Campus and Academic Automation System"
(CAAS) in the EdTech sector introduces a
revolutionary approach to managing the complete
student life cycle, spanning both academic and
non-academic spheres. By harnessing a secure and
user-friendly software system, CAAS brings
automation to various campus activities. This
innovation operates on the Software as a Service
(SaaS) model, ensuring universal access from any
location, at any time. CAAS redefines how
educational institutions handle processes ranging
from student enrollment and academic progress
tracking to administrative duties such as fee
management and resource allocation. This
integration of functions onto a central platform
significantly enhances efficiency, accuracy, and
transparency in operations. Furthermore, CAAS
empowers stakeholders, including students,
educators, administrators, and parents, with
real-time access to pertinent information and
tools. This not only simplifies administrative
tasks but also fosters improved communication and
collaboration among all participants within the
educational network.
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New Requirement Handling Process for Existing ERP
Products Requirement Submission Customers
submit their new requirements through an official
channel, such as a designated email address or a
customer portal. Make sure the submission process
i s well- defined and easily accessible for
customers. Initial Assessment Upon receiving a
new requirement, the customer support or sales
team reviews the submission for c larity and
completeness. I f needed, the team may reach out
to the customer for additional information or c
larification. Documentation The requirements are
documented in detail, including the nature of the
request, expected outcomes, and any specific
parameters or constraints. Feasibility
Analysis The development or technical team
assesses the feasibility of implementing the new
requirement within the existing ERP
system. Consider factors such as technical
compatibility, impact on existing features,
development effort, and potential r i
sks. Priority and Impact Assessment The
requirement i s evaluated based on i ts priority
and impact on other system functionalities. Priori
tize the requirement in terms of i ts importance
to the customer' s needs and the overall system
enhancement. Estimation and Resource
Allocation The development team provides an
estimation of the t ime, effort, and resources
required to implement the new requirement. The
project manager allocates necessary resources
based on the estimation.
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Customer Communication The customer i s
provided with a preliminary assessment of the
requirement, including feasibility, estimated t
imeline, and any potential changes to
cost. Formal Proposal A formal proposal i s
prepared and sent to the customer, outlining the
detailed scope of the requirement, associated
costs ( i f applicable), t imeline, and potential
impact on existing system functionalities. Custome
r Approval The customer reviews the proposal
and provides formal approval to proceed. In case
of any adjustments or negotiations, those are
addressed before obtaining approval. Development
and Testing The development team works on
implementing the new requirement while ensuring
coding standards and best practices. Rigorous
testing i s conducted to ensure the new feature
functions as intended and does not negatively
impact existing functionalities. Quality
Assurance and User Acceptance Testing ( UAT)
The QA team conducts thorough testing to
identify and rectify any bugs or i ssues. The
customer i s invited to participate in UAT to
validate that the new requirement meets their
expectations.
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API FUNCTIONALITY
EXPOSING DATA TO THE PUBLIC WITH PUBLIC AND
PRIVATE KEYS

• Requirement Gathering Collaborating with
  stakeholders, users, and business units to
  gather feedback and identify new
  requirements or features that could enhance the
  application's capabilities.
• Prioritization, Developing and deploying
  Evaluating and prioritizing enhancement
  requests based on factors such as business value,
  impact on users, and alignment with
  organizational goals. Developing and deploying
  the enhancements to the production
  environment in a controlled and planned
  manner
• Monitoring and Feedback We continuously
  monitor the performance and user feedback on
  the enhancements to ensure they are delivering
  the expected benefits.

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Insights
Gathering Feedback Surveys we will create
surveys to gather structured feedback. Tools like
Munshify Forms or Calls Feedback Forms
Incorporate feedback forms on visits or Munshify
forms will allow users to submit comments and
suggestions. User Testing we will conduct
usability testing to observe users interacting
with our product and identify pain points before
updating to client. App Monitoring Monitor app
reviews number of downloads, if any negative and
show stopper reviews. Handling Reviews Respond
Promptly Address reviews, whether positive or
negative, in a timely manner to show that we
value customer opinions. Stay Professional We
respond to negative reviews with professionalism
and empathy. Avoid getting defensive. Implement
Changes We use constructive feedback from
reviews to make improvements. CSAT - On certain
time interval, CSAT Team will be touch base all
our client to understand Gaps which helps in
customer hold and Customer satisfaction.
Acknowledge Positives Respond to positive
reviews as well. A simple thank you can go a long
way. Addressing Issues Prioritize Prioritize
issues based on their impact. Critical issues
should be addressed quickly. Service Guarantee -
A Promise made to all our customers, all issues
will be resolved within in span of 24hours,
delays leads to payback of 1 or 500rs. This
initiate enlights the customer confidence. Provide
Updates Keep customers informed about the
status of issue resolutions. Offer alternative
Solutions When addressing changes, we provide
clear solutions or workarounds. Learn from
PatternsWe look for patterns in reported issues
to identify underlying problems that need
systemic fixes.
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Get In Touch
Website erelego.com
Call us 91 9986994328
Email info_at_erelego.com