San Joaquin RTD

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San Joaquin RTD

• Our vision
• To be the transportation service of choice for
  the residents we serve

Donna DeMartino General Manager/CEO
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San Joaquin RTD Service Facts

• RTD by the numbers
• Ridership 5 million passenger trips (CY 2008)
• Employees 320
• Revenue Vehicles 133
• Service area San Joaquin County (nearly 1,500
  sq. mi.)
• Approximately 680,000 people
• 7 incorporated cities
• Rural communities
• Unincorporated areas
• As the regional transit provider, RTD operates
• 42 Stockton Metro routes
• 18 Commuter routes
• 9 Intercity and countywideroutes

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The Downtown Transit Center
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The Downtown Transit Center

• Stocktons downtown public transit hub
• Average 6,500 weekday customers over 1.5 million
  visits per year

• Nearly all RTD Stockton, Intercity, and County
  routes connect at the DTC
• Passenger Boarding Platforms cover ¾ of the block
  and provide 20 sheltered, off-street bus stops on
  four bus lanes
• Customer Service Center provides schedules, route
  planning information, and bus pass sales
• On-site Police satellite station 72 security
  cameras

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Recent Accomplishments

• Public-Private Partnerships Stockton Unified
  School District and San Joaquin Delta College
  Downtown Stockton Alliance and the Miracle Mile
• partnerships that put students on our buses
  young people who I hope to see as the next
  generation of citizens riding and supporting
  transit
• Mall Transfer Station Construction
• Fleet Rebranding Commuter and Stockton Metro
  Intercity buses
• Facilities Improvements at Metro and County

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Saving Money and the Environment RTD Hybrids

• Since 2006, RTDs hybrid buses have
• Driven 2.4 million miles
• Used nearly 200,000 fewer gallons than the buses
  they replaced
• Saved RTD over 583,000 in fuel costs (at
  3.00/gallon)
• Produced up to 90 less emissions than
  diesel-only buses

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Recent Accomplishments

•   The better RTD is, the better our community is,
  and we're doing so much of which I'm proud
• back-to-back years of double-digit ridership
  increases
• off-the-hook ridership on our new BRT route, the
  first in San Joaquin County
• our use of hybrid buses to reduce emissions AND
  operating costs
• Nobody can accomplish this much alone.
• Great results require great people!

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Are You Attracting, Encouraging, and Retaining
Talent?

• RTDs Internship ProgramsBefore and After
• RTD formerly hired interns as low cost help
• Filing, sorting, and some ride checking
• Sometimes working on special projects
• Mary Ann Collier, RTDs Director of Human
  Resources and Chair of APTAs Human Resource
  Committee, and
• Gloria Salazar, RTDs AGM/CFO (recently
  participated in International Study Mission on
  Workforce Development)
• changed RTDs program to make it a more valuable
  experience for interns

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Are You Attracting, Encouraging, and Retaining
Talent?

• RTDs New Internship Program
•  Program structured to provide
•          A specific project for the intern to
  complete with milestones and expectations
•          An opportunity for the intern to
  summarize his/her experience
•          An evaluation of the interns
  performance
•          Feedback to the interns
  professor/academic advisor
• Interns receive
•          Sessions with the CEO and Department
  Directors
•          Orientation to RTD
•          Tour of RTD facilities
•          Travel on RTD services
•          Opportunity to attend a Board meeting
•          Opportunity to attend a community
  outreach meeting if available
• Managers requesting interns must
•          Describe the specific project the
  intern will be assigned
•          Commit to providing an evaluation of
  the interns performance
•          Provide written feedback to the
  interns professor/academic advisor
•          Allow time for interns participation
  in bi-weekly briefing sessions with coordinator

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Are You Attracting, Encouraging, and Retaining
Talent?

• Beyond Internship ProgramsCreating a Culture of
  Learning Within Your Organization
• Look for Untapped Talent Within your Agency
• APTA Transit CEOs Conference--Coach Operator to
  CEO? It is possible?
• Employees as StudentsCommunication between
  instructors and Transit CEOs
• Make an investment in Employeesit is not only an
  investment in them, but also in your organization
  and the industry
• Plan in your Budget--Career Development and
  Tuition Reimbursement
• Learning is a lifelong journey
• Dont let yourself or your employees get stuck in
  a rut
• Dont underestimate the value of APTA, CTA, and
  CalACT
• Attendance at conferences
• Programs, Materials, Committees, and Networks
• Webinars
• Websitesa wealth of information
• Provide Special Projects and Assignments
• Stretch employees abilities and experiences
  (procurements, marketing, etc.)
• Share the vision--Instill excitementKeep it fun

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Are You Attracting, Encouraging, and Retaining
Talent?

• CalACT Theme-Reflecting on the PastPreparing
  for the Future
• RequiresCommitment to Learning as a Lifelong
  Experience
• The Good Newstransit has so many options!
• My Personal Learning and Teaching Experiences
• Before TransitDegree in Education and Teaching
  Credential
• In Transit--Leadership APTA, ENO Graduate and
  Leadership Programs, and the International
  Transit Study Mission
• Programs in which I have been a student and
  instructor
• San Jose State Universitys Mineta
  InstituteMaster of Science in Transportation
  Management (MSTM)
• Accredited Program for college graduates
• Low cost financial options--scholarships
• Other similar graduate level programs available
• Transit and Paratransit Management Certificate
  Program--UOP
• Program for employees who do not have a degree or
  do not have an interest in obtaining a graduate
  degree in transportation
• Classes offered several times a year at various
  locations throughout California

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Are You Attracting, Encouraging, and Retaining
Talent?

• Yesterdays SessionTerminating Employees
• How to Avoid Reaching that Place
• Help people find their passion
• Make certain that everybody on the team is
  interested in the success of the organization
• Provide interesting work
• Allow for greater participation
• Offer greater recognition
• Provide opportunities for development

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Are You Attracting, Encouraging, and Retaining
Talent?

• Want ideas or information???
• Please contact me!!!
• Remember--An investment in your employees is not
  only an investment in them, but also in your
  organization and our industry.