360 Feedback Exercise

1
360 Feedback Exercise

• Within your group, craft 3 statements for each of
  your assigned team dimensions to be used as part
  of a 360 questionnaire. For example, if your
  dimension is commitment to excellence one
  statement could read This individual can be
  depended upon to deliver quality contributions.
  The following scale would then be used to rate a
  team member on this dimension
• Never Rarely Sometimes Often Always
• 1 2 3 4 5

2
Dimensions of Team Performance
3
Performance Appraisal

• Identification
• Measurement
• Management

4
Measurement

• Relative judgements (comparison to coworkers)
• Absolute judgements (based on standards)
• Trait appraisal instruments
• Behavioural appraisal instruments (including
  BARS)
• Outcome appraisal instruments (including MBO)

5
Challenges to Effective Measurement

• Rater Errors - halo, restriction of range,
  comparability, personal bias
• The influence of liking
• Organizational Politics
• Whether to focus on the individual or the group
• Legal issues

6
Performance Improvement

• Explore the causes of performance problems
• direct attention to the causes of the problems
• empower workers to reach a solution
• direct communication at performance and emphasize
  non-threatening communication

7
Performance Determinants

• Ability
• motivation
• situational factors

8
Coaching Communications

• Evaluation vs. description
• control vs. problem orientation
• neutrality vs. empathy
• superiority vs. equality