Intermediate GNVQ Information

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Intermediate GNVQ Information Communication
Technology

• Unit 5 Information Resources

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• This unit will help you to
• Use a wide range of resources to seek out
  information from articles and tables
• Draw together information from a variety of
  sources
• Investigate the types of information resources
  organisations use
• Draw conclusions about the importance and
  effectiveness of information resources to
  organisations today
• Consider the effects of information overload on
  individuals and organisations

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Chapter 33 Sources of Information

• The Information Age
• Information is a very valuable resource
• We need access to accurate, up-to-date
  information
• Think about the information you have looked up or
  found out during the past week

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• Sources of Information
• ICT based sources such as the Internet, an
  Intranet, CD-ROM or teletext
• A paper-based source such as a newspaper,
  magazine, brochure, encyclopaedia, directory or
  manual
• The telephone, to ring up a knowledgeable person
  but remember, they have quite likely acquired
  their information from one of the above two
  sources!

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• Paper-based sources

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• Using an encyclopaedia
• Reference books
• Index
• Table of Contents
• Glossary
• Saving and using paper-based information
• Borrow the book
• Photocopy the pages
• Make notes
• Can the pages
• Advantages/disadvantages?

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Chapter 34 Using the Library

• Paper-based sources in the library
• Reference books
• Dictionaries
• Encyclopaedias
• Directories
• Newspapers
• Magazines
• Newsletters
• Instruction manuals
• Card indexes

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• Card-based catalogues
• The Dewey Decimal system
• Computer-based catalogues
• Advantages
• The catalogue can be accessed from anywhere
• It can hold lots of information
• The records cannot get dog-eared, out of sequence
  or lost
• Many people can access the catalogue
  simultaneously
• The records can be accessed by author, title or
  keyword
• Disadvantages
• Computer could go down
• The information has to be typed in correctly

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• Newspapers and magazines
• Look out for online versions e.g.
• www.guardian.co.uk
• www.dailytelegraph.co.uk
• www.sundaytimes.co.uk
• www.independent.co.uk
• www.observer.co.uk
• Back copies sometimes available on CD-ROM

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Chapter 35 Using the Internet

• Internet access requires
• Hardware
• A computer connected to a phone line
• A modem
• Software
• A browser such as Internet Explorer
• E-mail software such as Microsoft Outlook if you
  want to send e-mails

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• Web addresses
• Known as URL
• http//www.bbc.co.uk

Hypertext Transfer Protocol
Domain name
World-Wide-Web

• Hypertext links
• Search engines
• Site directories
• Name directories
• Saving a web page

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Chapter 36 Using ICT-based Information Sources

• CD-ROM
• Teletext
• Viewdata
• Bulletin boards
• Online databases

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Chapter 37 Methods of Communication

• TV Radio
• Telephone
• Voice-mail
• Mobile phones
• SMS (Short Message Service)
• Fax
• E-mail

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Chapter 38 Information in Organisations

• Functions of a business organisation
• Sales involving the sale or distribution of the
  goods or services provided by the organisation
• Purchasing involving the purchasing of goods or
  services required by the organisation
• Finance managing the flow of money in and out
  of the organisation
• Operations carrying out the main business of
  the organisation

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• Internal Communication
• Newsletter
• Face-to-face meetings
• Videoconferencing
• Company Intranet
• Memos
• External Communication
• Company web site
• Information Overload!!

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Chapter 39 Information Flow in Organisations

• Human Resources Department
• Functions Hire new employees, handle employee
  problems and complaints, implement redundancies
  or dismissals, organise training, produce company
  newsletters
• Communication methods newsletters, posters,
  advertisements, letters, telephone, fax, e-mail,
  Intranet or company web site

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• Marketing Department
• Functions To make people aware of the companys
  product or service and maximise sales, conduct
  market research
• Marketing methods
• Advertising in newspapers and magazines
• Advertising on TV, radio and in the cinema
• Advertising on posters
• Handing out flyers
• Direct mail to selected addresses
• Advertising on a web site
• Exhibiting at Trade Fairs
• Having sales representatives visit stores
• Using the telephone (telesales)

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• Sales Department
• Function To sell the companys products or
  services, to communicate with customers regarding
  purchase orders and delivery notes
• Communication methods include invoices, delivery
  notes, EDI

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• Purchasing Department
• Functions to purchase raw materials or supplies
  used by the company
• Communication methods include purchase orders,
  delivery notes, post, fax, e-mail, EDI
• Finance Department
• Functions responsible for managing the flow of
  money into and out of the organisation
• Credit control
• Supplier payments
• Budgeting and forecasting
• Payroll

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• Principles of Data Protection (Data Protection
  Act 1998)
• fairly and lawfully processed
• obtained only for specific purposes
• adequate, relevant and not excessive
• accurate
• not kept longer than necessary
• processed in accordance with the data subject's
  rights
• not transferred to other countries without
  adequate protection.
• secure and safe from others who dont have rights
  to it