BaanDEM

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BaanDEM

• Overview

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Contents

• Business Process Management Conceptual Overview
• DEM in iBaan ERP 5.0c

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Embodied or Explicit

• Processes are Embodied
• In IT systems
• In minds of employees
• In guidelines and manuals
• Processes Should be Modeled Explicit
• To apply and standardize best-practices
• To excel in performance and standardization
• To share knowledge and enable training on the
  job

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Gartner Quotes
Enterprises can no longer rely on the acquired
wisdom and informal knowledge of how things are
done around here such knowledge is not always
available as organizations restructure to
maintain a competitive cost-base, and such
approaches are typically to slow to adapt to
accelerating change pressures from external forces
As enterprises participate increasingly in
e-business and e-commerce activities, their
processes become exposed as never before and the
need to be explicit in managing these external
interactions becomes paramount
Source Gartner, 2000
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Processes Must be

• Understood and discovered
• Modeled
• Simulated in most cases
• Executed
• Managed
• Monitored
• Adapted
• Shared

Source Gartner, 2000
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Process Automation Spectrum
KM Demands
Ad hoc Demands
Production Workflow Demands
Hybrid Automation Demands
Zero Latency Demands

• Work Management Reigns
• Collaborative
• Human-focused
• Process guides
• Dynamic/adaptive
• Knowledge-focused
• Flexible

• Process Automation Reigns
• Structured
• Process performers
• Zero latency focused
• Deterministic
• Process-focused
• Rigid

Source Gartner, 2000
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Process Design Drivers

• Business-Competition-Driven
• Sales channels
• Rent
• Packages
• Templates
• Models

• Business-Vision-Driven
• Value chains
• Bidding
• Scenario-based
• Collaboration

Ultimate Business Application

• Infrastructure-Driven
• EAI
• Objects/ components
• Advanced tech
• Tech vendors
• Templates
• Models

• Legacy-Driven
• Re-use of workflows
• Rules
• Data
• Transactions
• Processes

Source Gartner, 2001
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New Drivers for BPM

• Agility and adaptability of business processes
  according to changes in environment
• Improvement of processes to minimize throughput
  times and optimize resource usage
• Supply-chain covering processes, including
  web-based and legacy applications (EAI)
• Knowledge management components related to
  processes
• Collaborative authoring of models, crossing
  department and country borders

Source Gartner, 2001
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Core Benefits of BPM

• How tasks and processes fit together
• How to gain access to the proper information for
  a task
• Who is available or qualified to perform a task
  (roles)

Source Gartner, 2001
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Contents

• Business Process Management Conceptual Overview
• DEM in iBaan ERP 5.0c

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DEM in iBaan ERP 5.0c

• DEM Dynamic Enterprise Management
• The Product Suite
• Dynamic Enterprise Modeling tool
• Enterprise Modeler Editor

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iBaan DEM Mission
iBaan DEM tool supports the selection phase,
enables a quick implementation process, controls
the execution and allows optimizations of
business processes
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Modeling The Enterprise

• Modeling on Multiple Levels
• Enterprise Multi-site Structure
• Enterprise Business Cases (Customer Order -gt
  Delivery)
• Enterprise Business Processes
• Enterprise Organizational Structure
• Enterprise Data Model
• And All the Relationships between these Models
• And The Models Drive the Implementation and
  Execution

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Enterprise Multi-site Structure
Specification of Database, Currency etc.
Specification of Invoicing Method, Currency et.c
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Business Benefits Ent. Struct.Model

• Intuitive and Transparant Overview of Multi-site
  Setup
• One place to define Application behavior across
  multiple sites
• Enables top-down approach of Modeling from High
  to Low levels (drill-down capability)

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Enterprise Business Cases
Cross Functional Flow
External Agent
Business Function with Underlying Process
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Business Benefits of Bus. Case Modeling

• Gives insight in business critical processes and
  allows scoping of (incremental) optimizations
• Enables discussion / evaluation by providing one
  common model language
• Shows relationship between detailed processes
  (e.g. how sales processes relates to warehousing
  processes)

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Enterprise Business Process

• Activity can be
• Invoke Application
• Invoke SubProcess
• Manual
• Trigger Other Process

Activity to be Carried out by End-User
Decision Point
Work Instruction
Petrinet Conventions Compliant
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Business Benefits of Process Modeling

• Enables discussion / review by Process Owners
  about how processes can be optimized by providing
  common process language and infrastructure to
  share processes
• Process not only picture but drives
  implementation and execution
• Gives end-user insight in process as a whole,
  rather than only the fragmented tasks that
  employee need to perform
• Excellent starting point for end-user training
• Allows adding all sorts of (ISO) documents and
  other material to the end-user

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Enterprise Organizational Structure

• Specification of Roles for Process / Activity
  Authorization Purposes
• Specification of Employees that Fullfill the
  Roles

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Business Benefits of Organizational Structure
Model

• Allows precise and transparant role definition
  with corresponding authorizations
• Drives the generation of User Desktops
• Allows efficient maintenance of user
  authorizations, by decoupling authorizations and
  employees

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Enterprise Data Model
Data Type
Business Partners
Warehouses
Currencies
(tccom100)
(tcmcs003)
(tcmcs002)
tdsls400.cwar
tdsls400.ccur
Reference Type (cardinality)
tdsls400.bptx
Corresponding Table
tdsls400.pldd
Sales Orders
Employees
Price Lists
(tdsls400)
(tccom001)
(tcmcs034)
tdsls400.osrp
tdsls400.creg
tdsls400.cofc
tdsls400.cfrw
Standard Entity Relationship Compliant
Sales Offices
Carriers (tcmcs080)
Areas (tcmcs045)
(tdsls012)
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Business Benefits of Data Model

• Provides insight in data structure of iBaan
  application
• Extremely valuable in customization projects

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Generated End-User Interface
Directly Invokes Application

• Dynamically Build on Process and Role Definitions
• Thick Client Worktop
• Thin Client Webtop

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Business Benefits Worktop

• Dynamically driven by actual process definition
• Alert end-users for new and changed processes
• Integrates iBaan and non-iBaan applications in
  one process tree and flow (graphical and
  non-graphical)
• Make end-user aware of process as a whole, rather
  than only the fragmented tasks