Esker Quality Assurance Process

1
Esker Quality Assurance Process

• February QAI Meeting
• Tracy Donohue, Quality Assurance Manager
• February 7, 2001

2
Agenda

• Background
• QA process
• Challenges

3
Background

• Persoft
• PC-to-Host
• Web-to-Host
• Acquired by Esker (1999)
• PC-to-Host
• Web-to-Host
• Fax

4
Connectivity Products

• Shrink-wrapped software
• Fortune 1000 customers
• Out of the box solutions

5
QA Process

• Product Plan
• Core Team
• A group of people that work together to design a
  new feature
• RD, QA, Tech Writing, Tech Support, Product
  Management, Marketing
• Specifications
• Testing against a specification is like walking
  on water. It helps if its frozen.

6
QA Process

• Product Plan -gt Testing Strategy/Plan
• Provides an overall plan tailored to the testing
  needs of the project.
• Preliminary Schedule
• Core Team -gt Test Outline
• Detailed document that is used to test the
  features of the product
• Functional, Limits and Boundaries, Compatibility
• Reviewed by developer

7
QA Process

• Alpha Phase
• File set integrity
• New features
• High level acceptance testing
• Bug Ranking (1s and 2s)
• Beta Phase
• Customers and potential customers test
• Real world application testing
• Integration testing
• Regression, Functional, Load, Compatibility,
  Performance
• Documentation review

8
QA Process

• The BIG picture

Development Cycle
Core Team
QA
RD
QA
Tech Writing
Tech Writing
RD
PM
Tech Support
Marketing
Ship
9
QA Process

• Tools Best Practices
• Core Teams
• Bug Tracking System
• Bug Ranking Meetings
• Automated Tests
• High Level Acceptance Testing
• Drive Images, clean machine

10
Challenges

• Global company
• Global Software and Development
• New tools needed, possibly
• Maintain best practices
• Work as a team
• Communication
• New tools needed, possibly
• More face to face contact

11
Questions?