Online Dispute Resolution: The State of the Art

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Online DisputeResolutionThe State of the Art
Online DisputeResolutionThe State of the Art
Colin RuleSMU in Legacy August 26, 2006
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Overview

• ODR Applications
• E-Commerce (B2C B2B)
• Insurance
• Workplace
• International
• Other

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ODR Applications

• ODR is a tool
• Wide range of ADR Applications
• Vienna Example
• Fit the forum to the fuss
• Customization is the future
• Integration over time is likely
• Applications define ODR and vice-versa

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ECommerce

• Follow the money
• First wave vs. second wave
• Trust is essential
• A well-lighted space
• Transboundary transactions
• Where to locate?
• Commerce as an engine for international change

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E-Commerce B2C

• The explosion of choice
• Ratings
• Trustmarks
• Power Imbalances
• Mandatory/Binding ODR
• Money back guarantees
• Chargebacks
• Global networks

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E-Commerce B2B

• The dream of efficiency
• Frictionless commerce
• Online exchanges
• Moving to private
• Balance of power
• Global trade causes global disputes
• The ODR sweet spot

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Insurance

• The aircraft carrier
• The power of inertia
• Subrogation 101
• Blind bidding
• Surety bonds
• Systemic ODR
• Perceptions of bias in ODR systems

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Workplace

• The nature of workplace disputes
• Human Resources and ADR
• Virtual workplaces
• ODR as an employee benefits
• EEOC / Redress disputes
• Emotional communications online

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International

• Transboundary
• Weak international law
• Human rights
• WTO / international trade
• Wilson Open Agreements
• Trade agreements
• Environmental disputes / Aarhus treaty

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Other Applications

• Class Actions
• Intellectual property
• Education
• Advertising
• Construction
• International relations