Job Satisfaction

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Job Satisfaction
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Outline

• Components of an Attitude
• Defining Job Satisfaction
• Types of Job Satisfaction
• Drivers of Job Satisfaction
• Outcomes of Job Satisfaction

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Class Model
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Components of an Attitude
Job satisfaction is an attitude
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Quick Comic
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Defining Job Satisfaction

• Job satisfaction
• A pleasurable or positive emotional state
  resulting from the appraisal of ones job or job
  experiences

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Discussion Question

• When thinking about your own job, what factors
  have the strongest influence on whether you are
  satisfied?

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Types of Job Satisfaction

• Satisfaction with Pay
• I feel I am being paid a fair amount for the work
  I do.
• Satisfaction with Promotion
• People get ahead as fast here as in other places.
• Satisfaction with Supervisor
• My supervisor is quite competent in doing his/her
  job.
• Satisfaction with Co-Workers
• I like the people I work with.
• Satisfaction with Work
• My job is enjoyable.

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Discussion Question

• Which type of satisfaction is most strongly
  related to overall job satisfaction? Why?

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Types of Job Satisfaction Correlated with Overall
Satisfaction
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Work and Overall Satisfaction
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Does Pay Satisfy?
lProf/Tech
lSecretaries
Job satisfaction (100)
lNurses
lPhysicians
lManagers
lTemps
lLawyers
lManagers
lFaculty
lExecutives
Salary x 1,000
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What Matters Most?
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Drivers of Overall Job Satisfaction

• The job/organization
• Job challenge/complexity
• Degree to which job allows employee to use
  variety of skills, has autonomy, and is seen as
  significant
• The person
• Positive self-concept
• Degree to which individual has positive regard
  for him or herself

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Discussion Question

• Rank order the importance of the following
  characteristics for your ideal job.
• Working on a lot of different things
• Seeing a project from beginning to completion
• Feeling your job positively impacts peoples
  lives
• Getting freedom to make decisions
• Being provided good feedback from supervisors

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Job Characteristics Model
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Why the Job Characteristics Model Works
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Discussion Question

• In addition to the job context, what personal
  factors influence job satisfaction?

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Personal Characteristics

• Stable dispositions
• Employees have a natural tendency to be satisfied
  (or dissatisfied) with their jobs regardless of
  the working conditions
• Positive affect ? Job satisfaction
• Negative affect ? Job satisfaction
• Positive self-concept ? Job satisfaction

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Discussion Question

• Is job satisfaction stable as a person moves from
  job to job?

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Stability of Job Satisfaction

• A study of identical twins reared apart suggested
  that 35 of twins job satisfaction scores were
  shared
• A childs temperament (as early as age 10-12)
  predicted satisfaction and attainment when these
  individuals were age 55
• Part of the way people feel about their jobs
  (35) is hard wired.

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Discussion Question

• Rate each of the following five statements on a 1
  (strongly disagree) to 5 (strongly agree)
  format).
• Job satisfaction ? Turnover
• Satisfied employees are less likely to leave.
• Job satisfaction ? Absenteeism
• Satisfied employees miss fewer days of work.
• Job satisfaction ? Withdrawal
• Satisfied employees are less likely to steal.
• Job satisfaction ? Performance
• Satisfied workers are productive workers.
• Job satisfaction ? Life satisfaction
• Satisfied workers are happier people in everyday
  life.

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Discussion Question

• Which types of jobs does job satisfaction have
  the strongest influence on performance?

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Job Satisfaction ? Job Performance
Correlation between job satisfaction and job
performance
Job Complexity
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Discussion Questions

• Make the argument that an organization has no
  control for employee job satisfaction.
• Make the argument that an organization has
  considerable control for employee job
  satisfaction.
• Which one do you think is most true?
• As a manager what can you do?

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Take-Home Points

• Job attitudes have evaluative and emotional
  components.
• There are many types of job satisfaction, but
  satisfaction with work is the most important.
• Job satisfaction is influenced by the work
  context and personal factors.
• Job satisfaction is associated with a number of
  important outcomes.
• There are things you can do as a manger to
  improve job satisfaction.