The central ICT Department of Ghent University

1
The central ICT Departmentof Ghent University

• ir. Michel Raes
• ICT Department, Ghent University, 2.11.2005

2
Role of DICT within UGent

• The central ICT Department (DICT) is a service
  department, with no teaching or research tasks
• Responsible for central Information
  Telecommunication issues in the whole of Ghent
  University
• Infrastructure
• Applications
• User support
• Certain responsibilities reside at faculty
  levela decentralised approach !
• Eg. local user support, faculty PC-Rooms
• Large scale
• More than 26000 students
• More than 6000 staff

3
DICT General structure

• DICT Structure 51 staff members
• Director
• Secretariat, administration logistics (3 staff)
• 3 divisions
• Infrastructure (12 1 staff)
• Applications (16 1 staff)
• User support (16 1 staff)
• About 50 with academic degree (MSc no PhDs)
• Mostly statutory technical employees, few medium
  term contracts
• Relying on external employees and consultants in
  some projects

4
DICT divisions

• DICT Infrastructure
• Network group (6)
• University wide network hardware (cabling
  components)
• Internet connectivity
• Telephony VoIP
• UNIX system administration group (4)
• Maintenance of server park (including back-up
  service)
• System programming
• User administration
• Multimedia group (2)
• Videoconferencing, streaming video, audiovisual
  specialities

5
DICT divisions

• DICT Applications
• Enterprise Resources Planning ERP (5)
• Operational SAP for Financial and Administration
• In progress SAP for Human Resources management
• Student Administration (7)
• Student registration and database
• Follow-up of student curricula and grading
• Electronic study catalogue
• ICT projects (4)
• UGent Web portal
• Various projects, mainly related to
  administrative applications

6
DICT divisions

• DICT User-support
• Reception Helpdesk (7)
• Account password problems
• End-user (students staff) support for all
  network applications
• Email and telephone service
• PC-support (10)
• For PC-rooms in all 11 faculties
• For central administration (rectorate) desktops

7
DICT Main Infrastructure

• DICT Main Infrastructure
• Complete University TCP/IP network
  UGentNetincluding connection to governmental ISP
  Belnet
• Complete University telephony networkincluding
  VoIP developments
• Dial-in VPN service
• 4 highly secured server rooms
• MultiMedia Room for conferencing etc.
• PC classrooms

8
Our Service Provider Belnet
9
UGent Internet 125 Mbps
10
UGent Network
11
Thank You !

• Questions or comments toMichel.Raes_at_UGent.be