Chapter 5 Nonverbal communication

1
Chapter 5 Nonverbal communication

• Body Basics
• Different cultures different meanings
• Actions and words do they match?
• Body language silent language

2
Body Language

• People remember more of what they see (not what
  they hear)
• Produce up to 700,000 different physical signs
• 250,000 facial expressions
• 5,000 hand gestures
• 1,000 postures

3
Positive Body Language

• Relaxed posture
• Arms relaxed (dont cross them)
• Good eye contact
• Nod agreement
• Smile at humor
• Lean closer
• Use gestures
• Moderation is the key when exaggerated, they
  can become more negative than positive

4
Negative Body Language

• Body tension
• Arms folded
• Speaking hand to mouth
• Fidgeting
• Yawning

5
Body Language

• If you change your body language, your feelings
  will begin to change as well.
• You can make yourself look and feel better by
  using more positive body language.
• Body language is contagious.

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Interpreting Nonverbal Messages

• We use our body language to disguise our real
  feelings
• Dont just look, but see
• Consider the persons normal physical and verbal
  behavior patterns, and be alert for variations
  from that norm
• Look for clusters of signals

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Facial Expressions

• Foundation of most expressions
• Surprise
• Fear
• Anger
• Disgust
• Happiness
• Sadness
• You can disguise your face more easily than
  almost any other part of your body.

8
Tone of Voice

• Can tell a lot about a persons feelings
• Pitch
• Timbre (tone)
• Pauses
• Rhythm
• Rate of speech
• Example Oh

9
Youre Lying

• Facial expressions a poor test of sincerity
• Body postures very revealing (we have the least
  awareness of our legs and feet)
• Decreased hand activity
• Increased face touching
• Stiff and rigid posture
• Increased body shifting

10
Multicultural Messages

• Body language means different things in different
  cultures.
• Gestures can also have different meanings in
  different cultures.

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Signs of Greeting

• Three common greetings
• Handshakes
• Kisses
• Bows

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Touching Customs

• Enjoy Touching
• Middle Eastern countries
• Latin countries
• Italy and Greece
• Russia
• Middle Ground
• France
• China
• Ireland
• India
• Dont Touch
• Japan
• USA
• Canada
• England
• Australia

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Types of Space

• Intimate
• Under 18 inches
• Close friends
• Personal
• 1 ½ to 4 feet
• Conversation between friends
• Social
• 4 to 12 feet
• Ordinary for most social and business exchanges
• Public
• Over 12 feet
• Barely acknowledge others maybe a nod or shake
  of the head

14
Nonverbal Communication in the Workplace

• Beware of cocking your head to one side
• Avoid touching any part of your body above the
  shoulders
• Try to be the first to interact

15
Developing a Professional Personality

• Tune in to your body-talk
• Identify the little things you do when tense
• Look in charge while sitting
• Sit squarely in the chair
• Feet on floor
• Shoulders straight
• Work on your handshake
• Establish good eye contact
• Watch your posture
• Be Yourself!