Situational Leadership

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Situational Leadership
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Overview

• Task and Relationship Behavior
• Leadership Variables
• Situational Leadership II Model

3
Task/Directive Behavior

• Involves
• Clearly Telling People
• What to Do
• How to Do It
• Where to Do It
• When to Do It
• Who Does It
• Closely Supervising Their Performance

4
Relationship/Supportive Behavior

• Involves
• Listening to People
• Providing Support and Encouraging Their Efforts
• Facilitating Their Involvement in Problem Solving
  and Decision Making

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Leadership Variables

• Leader
• Follower
• Boss
• Associates/Peers

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Leadership Variables

• Organization
• Job demands
• Time

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Interim Summary

• Task/Relationship Behavior
• Leadership Variables

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THE FOUR LEADERSHIP STYLES
(High)
High Directive and
High Supportive and
High Supportive
Low Directive
Behavior
Behavior
S3
S2
S1
S4
High Directive and
Low Supportive and
Low Supportive
Low Directive
Behavior
Behavior
(High)
(Low)
DIRECTIVE BEHAVIOR
MODERATE
HIGH
LOW
D3
D1
D4
D2
DEVELOPED
DEVELOPING
DEVELOPMENT LEVEL OF FOLLOWER(S)
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Subordinates Development Level

• Competence
• Task Knowledge
• Skills
• Commitment
• Motivation
• Confidence

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Levels of Development

• D1 - Enthusiastic Beginner
• D2 - Disillusioned Learner
• D3 - Reluctant Contributor
• D4 - Peak Performer

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Levels of Development

• D1
• Low Competence, High Commitment

Enthusiastic Beginner
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Levels of Development

• D2
• Some Competence, Low Commitment

Disillusioned Learner
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Levels of Development

• D3
• Moderate to High Competence,
• Variable Commitment

Reluctant Contributor
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Levels of Development

• D4
• High Competence, High Commitment

Peak Performer
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Levels of Development

• D1 - Low Competence, High Commitment
• 
  - Enthusiastic Beginner
• D2 - Some Competence, Low Commitment
• 
  - Disillusioned Learner
• D3 - Mod to High Comp, Variable Commitment
• 
  - Reluctant Contributor
• D4 - High Competence, High Commitment
• 
  - Peak Performer

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Development Level is Task Specific
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What is a Leadership Style?

• Its a pattern of behaviors you use when you are
  trying to influence the behaviors of others as
  perceived by them
• It involves problem-solving and decision-making
  processes

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THE FOUR LEADERSHIP STYLES
(High)
High Directive and
High Supportive and
High Supportive
Low Directive
Behavior
Behavior
S3
S2
S1
S4
High Directive and
Low Supportive and
Low Supportive
Low Directive
Behavior
Behavior
(High)
(Low)
DIRECTIVE BEHAVIOR
MODERATE
HIGH
LOW
D1
D3
D4
D2
DEVELOPED
DEVELOPING
DEVELOPMENT LEVEL OF FOLLOWER(S)
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Directing

• High Directive, Low Supportive
• Leader Defines Roles of Followers
• Problem Solving and Decision Making Initiated by
  the Leader
• One-way Communication

20
THE FOUR LEADERSHIP STYLES
(High)
High Directive and
High Supportive and
High Supportive
Low Directive
Behavior
Behavior
S3
S2
S1
S4
High Directive and
Low Supportive and
Low Supportive
Low Directive
Behavior
Behavior
(High)
(Low)
DIRECTIVE BEHAVIOR
MODERATE
HIGH
LOW
D1
D3
D4
D2
DEVELOPED
DEVELOPING
DEVELOPMENT LEVEL OF FOLLOWER(S)
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Coaching

• High Directive, High Supportive
• Leader Now Attempts to Hear Followers
  Suggestions, Ideas, and Opinions
• Two-way Communication
• Control Over Decision Making Remains With the
  Leader

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THE FOUR LEADERSHIP STYLES
(High)
High Directive and
High Supportive and
High Supportive
Low Directive
Behavior
Behavior
S3
S2
S1
S4
High Directive and
Low Supportive and
Low Supportive
Low Directive
Behavior
Behavior
(High)
(Low)
DIRECTIVE BEHAVIOR
MODERATE
HIGH
LOW
D1
D3
D4
D2
DEVELOPED
DEVELOPING
DEVELOPMENT LEVEL OF FOLLOWER(S)
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Supporting

• High Supportive, Low Directive
• Focus of Control Shifts to Follower
• Leader Actively Listens
• Follower Has Ability and Knowledge to Do the Task

24
THE FOUR LEADERSHIP STYLES
(High)
High Directive and
High Supportive and
High Supportive
Low Directive
Behavior
Behavior
S3
S2
S1
S4
High Directive and
Low Supportive and
Low Supportive
Low Directive
Behavior
Behavior
(High)
(Low)
DIRECTIVE BEHAVIOR
MODERATE
HIGH
LOW
D1
D3
D4
D2
DEVELOPED
DEVELOPING
DEVELOPMENT LEVEL OF FOLLOWER(S)
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Delegating

• Low Supportive, Low Directive
• Leader Discusses Problems With Followers
• Seeks Joint Agreement on Problem Definitions
• Decision Making Is Handled by the Subordinate
• They Run Their Own Show

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THE FOUR LEADERSHIP STYLES
(High)
High Directive and
High Supportive and
High Supportive
Low Directive
Behavior
Behavior
S3
S2
S1
S4
High Directive and
Low Supportive and
Low Supportive
Low Directive
Behavior
Behavior
(High)
(Low)
DIRECTIVE BEHAVIOR
MODERATE
HIGH
LOW
D1
D3
D4
D2
DEVELOPED
DEVELOPING
DEVELOPMENT LEVEL OF FOLLOWER(S)
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• Leaders need to provide their people with what
  they cant do for themselves at the present
  moment
• The effectiveness of a leader is based on the
  accuracy of the match between style and
  development level

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• What happens if we have a mismatch of style with
  development level?

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Development Level Maturity

• Tell them what you want to do
• Show them what you want to do
• Let them try - there is some risk
• Observe performance - focus on the positive

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The Leaders Goal

• Build your followers development level so you
  can start using less time-consuming styles (S3
  and S4) and still get high quality results.

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Summary

• Task and Relationship Behavior
• Leadership Variables
• Situational Leadership II Model

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Situational Leadership is not something you do TO
people, but something you do WITH people!