Electronic Communication Options

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Electronic Communication Options

• Greg Flanik
• Manager of Network Services
• Baldwin-Wallace College

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These slides are located at

• http//homepages.bw.edu/gflanik

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Agenda

• Tips and techniques
• Different options strengths/weaknesses

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The Challenge

• We need technology tools that address
• Miscommunication
• Lack of consistent and centrally located
  documentation
• 400 a.m. conference calls
• Cultural misunderstandings

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Technology and your Virtual Team

• Pick a leader
• Establish processes
• Centralize documentation
• Communicate
• Make meetings work
• Become a mind reader
• Beware of cultural differences
• Get some face time

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Collaboration

• The buzz word of 2007
• Three different categories

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Conventional

• Telephone, voicemail fax
• File sharing
• Electronic mail
• Conference bridge

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Frontier

• Web conferencing (e.g. WebEx, Microsoft
  LiveMeeting)
• Document library
• Workflow management
• Presence/instant messaging
• Video and voice chat

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Future Take

• Collaborative authoring
• Syndication (RSS Feeds)
• Group Semantics (Collaborative content tagging)
• Expert profiling and identification

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The bottom line

• Minimize costs for conventional components
• Build the business case for emerging
  technologies.
• Avoid the vaunted social networking tools.

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Our Focus Frontier Technology Solutions

• Web conferencing (e.g. WebEx, Vsee, Sightspeed
  PRO)
• Document library
• Workflow management
• Presence/instant messaging
• Video and voice chat

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Desktop Video Conferencing

• Room-based vs. PC desktop-based solutions
• More frequent collaboration and teamwork between
  distributed parties.
• Reduced travel requirements and expenses.
• Improved, more timely communications across the
  organization.

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Practical Desktop Options

• Sightspeed PRO
• 4.95 per user per month.
• 49.95 per user per year.
• Multi-party video and audio conferencing for up
  to 3 parties.
• Video at 30 frames per second.
• Live video and audio call recording.
• Comprehensive call reporting.
• Access to priority technical support.

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Practical Desktop Options

• Vsee
• Free for internal use.
• Inter-enterprise use at 39 per user per month.
• Multi-party video and audio conferencing for up
  to 6 parties.
• Live video and audio call recording.
• Full desktop and application sharing.
• Drag-and-drop file sharing.
• AES 256-bit encryption.

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Dont forget the data

• Video Conferencing without Data Collaboration Has
  No Traction!
• Data Collaboration Is the Missing Ingredient

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Glance

• http//www.glance.net
• Starts at 49 a month
• A hosted service from Glance Networks focused on
  enabling sales presentations, demonstrations, and
  training.

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Go To Meeting

• http//www.gotomeeting.com/
• Starts at 49 a month
• A hosted service from Citrix Online that is
  simple to use and offers a flat rate pricing plan.

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Live Meeting

• http//office.microsoft.com/en-us/livemeeting/
• Various pricing plans starting at 16 a month
• A hosted service from Microsoft that is part of
  the Office family. Leverages data that is
  displayed primarily through Office tools such as
  Excel and PowerPoint.

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WebEx

• http//www.webex.com/
• Pricing starting at 39 a month
• A hosted service that has more flexibility than
  Live Meeting, but is more complex. Integration
  tools are available for Outlook, Salesforce.com,
  and a variety of ERP and CRM systems. Linkages to
  other applications can be built through
  extensible APIs.

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Microsoft Share Point

• Addresses a wide range of business needs
• Collaboration
• Portals
• Enterprise Search
• Enterprise Content Management
• Business Forms and Business Intelligence
• Three different versions of Share Point

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Windows Share Point Services 3.0 (WSS)

• Cost
• Included with Windows Server 2003
• Collaboration
• Docs/tasks/ calendars, blogs, wikis, e-mail
  integration, project management lite, Outlook
  integration, offline docs/lists, surveys, people
  and group lists
• Content Management
• Document Management
• Search
• Contextual reference

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Windows Office SharePoint Server CAL (MOSS)

• Cost
• 94/Client Access License
• Everything mentioned in the previous slide plus
• Portal Features
• Enterprise Portal Template
• Site Directory
• My Sites
• Social Networking
• Privacy Control

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Microsoft Office SharePoint Server Enterprise CAL

• Cost
• 169/Client Access License
• Everything mentioned in the previous two slides
  plus
• Business Intelligence
• Server-based Excel spreadsheets and data
  visualization
• Report Center
• Business Intelligence Web Parts
• Dashboards
• Business Forms Web forms, LOB actions,
  enterprise SSO

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Learning Management Systems

• Blackboard Campus _at_ B-W

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Questions?