Successful Project Management

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Successful Project Management

• Ray Waite
• Franklin University
• waiter_at_franklin.edu

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Franklin University Celebrating 100 Years

• Nearly 8,000 students attend Franklin each year.
• Lowest tuition of any four-year independent
  college in central Ohio.
• 75 Franklin students receive some type of
  financial assistance.
• Offer numerous undergraduate and graduate majors.
  
• The average class size at Franklin is 23.

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PMI Project Management Maturity Model

• Level 1 Initial Process
• Level 2 Structured process
• Level 3 Organizational standards
• Level 4 Managed Process
• Level 5 Optimizing Process

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PMI Project Management Maturity Model

• Level 1 Initial Process
• Level 2 Structured process
• Level 3 Organizational standards
• Level 4 Managed Process
• Level 5 Optimizing Process

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Project Management Success

• What makes a successful project manager?

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What is Project Management?

• Defining / Planning a project
• Monitoring and Measuring, correcting

Complete project on time, high quality, within
budget
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Ownership and Success

• You are responsible for the projects success.

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Leadership and Success
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Customer

• Project Sponsor or Stakeholders
• Customer Care
• Personal time (face-to-face, phone)
• Give more than they asked for!
• Can be determining factor for project success!

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Team Members

• Communication
• Motivation

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Whats Happening?

• Know the pulse of your project!
• Communication
• Listen, Listen Listen!
• Pay attention to body language
• Be approachable
• Who havent you heard from lately?
• Technical Involvement
• Running Interference

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Active Listening Techniques

• Encouraging
• Convey interest
• Keep the person talking
• Dont agree or disagree
• I see
• Uh-huh
• Thats interesting

• Restating
• Shows you are listening
• Restate others ideas, in your own words,
  emphasizing facts
• If I understand , your idea is
• What you are saying is

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Active Listening Techniques

• Reflecting
• Shows you are listening and understand
• Restate the others feelings
• You feel that
• You were upset about

• Summarizing
• To pull together important ideas, facts
• Restate, summarize, review progress
• Do not add new ideas
• The key ideas you state are
• So you feel strongly about three issues

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Resolving Conflict

• Probability of resolution increases when
• There is direct and open communication
• Communication includes thoughts and feelings
• Neither party feels superior
• Goal is win-win, no one feels forced

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Steps for Resolving Conflict

• Both sides need to be heard
• Agreement on both sides to understand the other
• Ask feeling questions
• What is frustrating you?
• What would make you feel better about ?
• Confirm understanding

• Generate potential solutions mutually
• Brainstorm solutions
• How does each make the parties feel?

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Motivation

• Develop Positive Attitude
• How?
• If you dont like something, change it!
• If you cant change it, change your attitude!
• PLAN TO FAIL and learn from mistakes!

• Define Challenging Goals and Pay Attention
• Areas not well defined are your problem spots!
• Pay attention to progress (make visible)
• Give recognition
• Put on to-do list!
• Must be immediate, specific, genuine

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Summary

• Tools, techniques are important
• Leading, Listening, Motivating
• VERY IMPORTANT!

Practice Every Chance You Get!
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References

• Center for Business Practices, Project Management
  Maturity Benchmark
• Stephen Covey, The Seven Habits of Highly
  Effective People Restoring the Character Ethic
• Poynter.org, Active Listening Techniques,
  February 1997
• Charles Manz, The Power of Failure