Integration of management systems II IMS II

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Integration of management systems II(IMS II)
IMS II
Dr. Achim Borner
Dr. Petra Winzer
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Overview

• Build-up of a process map
• Analysis and design of processes
• IMS-Documentation
• IMS-Audit
• Results

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Objectives

• Repeat and training of the steps to build
  Integration management systems
• Build-up of a processorientated IMS
• Process of IMS-Documentation
• Information and training for combination audits

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Steps of IMS
Increase of participation
Analysis of compliance with standards and initial
environmental review
determination
competence
Derivation of the enterprise philosophy, policy
and strategy
using
Development of a basic management model
Analysis and structuring of the processes
Documentation (process manual)
Internal audit
Review
Certification
Source In dependence in Martini, J., Winzer, P.
Qualitätsmanagement und Dienstleistungskompetenz
, In Dresdener Innovationsgespräche 1996,
Tagungsband, S. 297-303, Arbeitskreis 5.
5
Third step of IMS
Increase of participation
determination
Analysis of compliance with standards and initial
environmental review
competence
Derivation of the enterprise philosophy, policy
and strategy
using
Development of a basic management model
Source In dependence in Martini, J., Winzer, P.
Qualitätsmanagement und Dienstleistungskompetenz
, In Dresdener Innovationsgespräche 1996,
Tagungsband, S. 297-303, Arbeitskreis 5.
6
Basic of IMS
Problem definition of the processes
Demands
Process
Organisation
V
I
M
Costumer Output
Costumer Input
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Definition of process
Problem definition of the processes
Quelle DGQ, Lehrgang Qualitätsmanagementsysteme,
Folie 135 - 5/97
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Process - Design
Process model
Complete realisation of the wants of the customer
(with detailed specifications)
Overall process
Quality
Process - 1st level
Procurement
Environmental protection
Invitation of offers
Purchase order
Process 2nd level
Inclusion of the assistants
Form of Inquiry
Occupational safety
Process 3rd level
Description of the fundamentals
Process 4th level
Source In dependence in Winzer,
Prozessorientierte Umweltkennzahlen im
Integrierten Managementsystem, Fraunhofer
IPA-Seminar F47, Stuttgart, November 1999,
Tagungsband S. 97-111
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Example of process definition
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Fourth step of IMS
Analysis of compliance with standards and initial
environmental review
determination
using
Derivation of the enterprise philosophy, policy
and strategy
Development of a basic management model
Analysis and structuring of the processes
Source In dependence in Martini, J., Winzer, P.
Qualitätsmanagement und Dienstleistungskompetenz
, In Dresdener Innovationsgespräche 1996,
Tagungsband, S. 297-303, Arbeitskreis 5.
11
Process analysing
Structuring of processes - Survey of the real
state
Qelle In dependence in AUBA Berlin, GTZ Bonn,
Autorenkollektiv, Projekt P3U, Stand 10/99.
Example
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Detail Process Analysing
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IMS II
Instruments for information flow analysis
Staff interview with web-based questionnaire and
directly visualisation of processes and
information flow with simple instruments
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Fifth IMS Step
Analysis of compliance with standards and initial
environmental review
determination
competence
using
Derivation of the enterprise philosophy, policy
and strategie
Development of a basic management model
Analysis and structuring of the processes
possibilities for theimprovement of competence
Documentation (process manual)
Source In dependence in Martini, J., Winzer, P.
Qualitätsmanagement und Dienstleistungskompetenz
, In Dresdener Innovationsgespräche 1996,
Tagungsband, S. 297-303, Arbeitskreis 5.
15
Principle of IMS documentation
Proof of the compliance with DQE-demands and
standards
Management system in compliance with standards
Process oriented management system
f u r t h e r standards
DIN EN ISO 14 000 ff
DIN EN ISO 9000 ff
DQE
customers demands
Working preparations
Realised customer's demands
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Relation between processes and ISO 90012000
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Relation between processes and ISO 14001
process steps
DIN EN ISO 14001
Quelle Arbeitsmaterial Samsung Corning
Deuschland 1999
dres99_sams.ppt
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Structure of IMS-Documentation
One example for an management systems
documentation of a german enterprise
Rev.
Chapter 0
Managementsystemguide
Firm X
Page 1 of n
A
Chapter 1. Presentation of the company
Index
Chapter 2. Philosophy, -policy and -programm
Chapter 3. Company organisation and process flow
Chapter 4. Evidence of norm compliance
Chapter 5. Process description
Processes of Costumer relation
Process 1.1 Marketing/Sales
Process 1.2 Service
Processes of Resourcemanagement
Process 2.1Staff administration
Process 2.2 Waste-, hazardous material
administration

Supporting processes

Process 3.1 Purchase
Process 3.2 Maintenance
Performance processes
Process 4.1Monitor production
Process 4.2 Cones production
Control processes
Process 5.1 Planning
Process 5.2 Supervision
...
Quelle QM-Arbeitsmaterial der Fa. Samsung Coning
Deutschland GmbH, 1996
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Sixth Step of IMS
Analysis of compliance with standards and initial
environmental review
1
determination
competence
using
Derivation of the enterprise philosophy, policy
and strategy
Development of a basic management model


Analysis and structuring of the processes
possibilities for theimprovement of competence
Documentation (process manual)
Internal audit
Source In dependence in Martini, J., Winzer, P.
Qualitätsmanagement und Dienstleistungskompetenz
, In Dresdener Innovationsgespräche 1996,
Tagungsband, S. 297-303, Arbeitskreis 5.
20
IMS Audit catalogue
Combined question catalogue
Internal environment audit questions
Internal quality audit questions
EFQM Model
Combined question catalogue
Realisation and integration (company-specific
demands)
Standards
Quelle Thiele, J., Weiterentwicklung eines
integrierten, prozessorientierten
Managementsystems am Beispiel des Teilprozesses
Lackierung im Werk Sindelfingen der
DaimlerChrysler AG, Diplomarbeit, TU Cottbus,
2000
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IMS Audit process
Steps during the Combi-Audit
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IMS Audit Visiting
Durchführung gemäß
Auditplanung
Auditinterview
4
4
Auditgespräche
Visiting
4
4
No waste separation
Auditabschlussgespräch
/Feedback
Feedback
4
4
No organisation / marking
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IMS Review
Analysis of compliance with standards and initial
environmental review
determination
competence
using
Derivation of the enterprise philosophy, policy
and strategy
Development of a basic management model
Analysis and structuring of the processes
Documentation (process manual)
Internal audit
review
certification
Source In dependence in Martini, J., Winzer, P.
Qualitätsmanagement und Dienstleistungskompetenz
, In Dresdener Innovationsgespräche 1996,
Tagungsband, S. 297-303, Arbeitskreis 5.
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Results of IMS
- improve processes- increase efficiency

analysis of process structure
Integrated, process oriented management system
- reduce size- avoid contradictions

common documents
advantage (1 out of 2)
- higher flexibility- less discrepancy between
reality - target
adaptation to change
new management system
- expansion
Source DAIMLERCHRYSLER, VE/VUS-Strese 99-04-07
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Results of IMS
- essentials only- more easily understood-
higher acceptance
employee reladid documents
Integrated, process orientated management system
- greater clarity about ones own role-
active employce participation
system life
- processes defined autonomously- taking
account of spezific factore
individality of the company
advantage (2 out of 2)
audit DIN EN ISO 9001
- prior consideration of process orientation
Source DAIMLERCHRYSLER, VE/VUS-Strese 99-04-07
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IMS- User Feedback
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IMS- User Feedback
ISO 9000 and ISO 14000 user feedback (2)
In a few years, it is reasonable to expect all
ship owners, ports, shipping agents, vessels,
as well as shippers and consignees, to be ISO
9000-certified.
Captain Naveen Satanand Singhal,

M/S SAI Consultants, India, from
ISO 9000 News
article, "Safer ships
and cleaner oceans with
ISO
9000-related code
Sourcehttp//www.iso.ch/9000e/feedback.htm
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IMS- User Feedback
ISO 9000 and ISO 14000 user feedback (3)
Conformity to ISO 14001 requirements is being
maintained without any special effort, as the
implemented procedures seem so natural. The
continuous improvement concept, which the
standard intends to encourage, has been taken
on board and is showing clear results.
Bernard
Daloz, Environmental
Programmes Coordinator,
and
Philippe Dumoulin, Quality and
Operations
Support Manager,
(French unit of) Lexmark

International, USA, from ISO 9000
News article,
From corporate
vision to ISO 14001
certification
Lexmarks environmental journey
Sourcehttp//www.iso.ch/9000e/feedback.htm
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IMS- User Feedback
ISO 9000 and ISO 14000 user feedback (4)
Our home delivery service has improved so much
that the complaints have dropped to a mere 0,06
of the total copies distributed.
Antoñio
Carlos Macarini, Industrial
and Circulation
Director, Fohla de
Londrina, Brazil, from ISO
9000
News article, Brazilian newspaper
makes
ISO 9000 headlines
Sourcehttp//www.iso.ch/9000e/feedback.htm
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IMS process of advancement

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Thank you for your attention
Combi-Audit
ISO TS 16949
-
14000 et seqq.
90002000 et seqq.
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References