Integration of management systems I (IMS I)

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Integration of management systems I (IMS I)
IMS I
Dr. Joachim Borner
Dr. Petra Winzer
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Overview

• Quality and Environment Standards - ISO
  90002000 et seqq.
• - ISO 14000 et seqq.
• Models of integration
• Sequence of measures to build up Integration
  management systems
• 4. Results

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Objectives

• Principles of ISO 9000 et seqq., ISO 14000 et
  seqq. and EMAS
• Development of Integration management systems
• Sequence of measures for building an Integration
  management system

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ISO 90012000
ISO 90012000 Quality management system
requirements
5. MANAGEMENT RESPONSIBILITY 5.1 Management
commitment 5.2 Costumer focus 5.3 Quality
policy 5.4 Planning 5.4.1 Quality
objectives 5.4.2 Quality management system
planning 5.5 Responsibility, authority and
communication 5.5.1 Responsibilty and
authority 5.5.2 Management representative 5.5.3
Internal communication 5.6 Management
review 5.6.1 General 5.6.2 Review input 5.6.3
Review output
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ISO 90012000
ISO 9001 (2000) Quality management system
requirements
6. RESOURCE MANAGEMENT 6.1 Provision of
resources 6.2 Human resources 6.2.1
General 6.2.2 Competence, awareness and
training 6.3 Infrastructure 6.4 Work environment
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ISO 90012000
ISO 9001 (2000) Quality management system
requirements
7. PRODUCT REALIZATION (1) 7.1 Planning of
product realization 7.2 Costumer-related
processes 7.2.1 Determination of requirements
related to the produc 7.2.2 Review of
requirements related to the product 7.3 Design
and development 7.3.1 Design and development
planning 7.3.2 Design and development
inputs 7.3.3 Design and development
outputs 7.3.4 Design and development
review 7.3.5 Design and development
verification 7.3.6 Design and development
validation 7.3.7 Control of design and
development changes
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ISO 90012000
ISO 9001 (2000) Quality management system
requirements
7. PRODUCT REALIZATION (2) 7.4 Purchasing 7.4.1
Purchasing process 7.4.2 Purchasing
information 7.4.3 Verification of purchased
product 7.5 Production and service
provision 7.5.1 Control of provision and service
provision 7.5.2 Validation of processes for
production and service provision 7.5.3
Identification and traceability 7.5.4 Customer
property 7.5.5 Preservation of product 7.6
Control of monitoring and measuring devices
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ISO 90012000
ISO 9001 (2000) Quality management system
requirements
8. MEASUREMENT, ANALYSIS AND IMPROVEMENT 8.1
General 8.2 Monitoring 8.2.1 Customer
satisfaction 8.2.2 Internal audit 8.2.3
Monitoring and measurement of processes 8.2.4
Monitoring and measurment of product 8.3 Control
of conconforming product 8.4 Analysis of data 8.5
Improvement 8.5.1 Continual improvement 8.5.2
Corrective action 8.5.3 Preventive action
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Process model
Quality management system process model ( CD2 /
ISO 90012000)
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ISO 14001
Environmental management system model ( EN ISO
14001)
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Important interfaces between quality assurance
and environment protection
Relations between QMS and EMS

• Quality assurance
• Quality policy
• Quality management system
• Precautions against product liability
• Internal quality audits
• Training in quality assurance
• Quality oriented customer service
• Certification according to ISO 9000 et seqq.

• Environment protection
• Environment policy
• Environment management system
• Precautions against environment liability
• Internal Environment audits
• Training in environment assurance
• Environment oriented customer service
• Certification according to ISO 14000 et seqq.

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Life cycle model
Typical stages in the life cycle of products
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IMS Definition
Theme-orientated management systems
QM
EM
OSM
Cognition management
Purchasing
Logistic
PROCESSES
Innovations
Source Integrierte Managementsysteme Konzepte,
Werkzeuge, Erfahrungen / Stefanie Schwendt Dirk
Funck (Hrsg.) Heidelberg Physika-Verl., 2002
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Definition of quality

• Industrial standards define quality as
• degree to which a set of inherent
  characteristics fulfil requirements
• (DIN EN ISO 90002000).

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Quality function
Goals survival and success
To survive the enterprise has to
Fact of life
meet stakeholder demands.
Comprehensive Quality Function
measures the
The
satisfaction of demands
With the help of a model achieving the goal
becomes an optimisation task
Quelle Sitte, J. Winzer, P.Bottom-Up
Framework for Enterprise Optimisation and
Control Tagungsband, Norwegen/Trontheim 1999,
Sektion B2 Extended Interprise/Enterprise
Integration
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Stakeholder of IMS

• Groups of stakeholders
• The market (potential customers)
• The actual buyer (client)
• The enterprise owners or shareholders
• The enterprise personnel
• The suppliers and service providers (the
  enterprise's business partners)
• The community at large (represented by government
  and other community organisations)

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Managing of Requirements
Which demands are made on my enterprise?
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Basic of Generic model

Trade and industry
law
Costumer
suppliers
market
market
Demands
Forderungen
Forderungen
Forderungen
Capability of quality
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Generic philosophy
quality
risk
excessive quality


Diversity of demands
satisfied demands
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IMS Model
Up to now
now
ISMS
QMS
...
ISMS
EMS
QMS
demands
...
EMS
Systematisation of demands
enterprise XXX
MS
enterprise XXX
no
Improvement of the MS
Q-audit
E-audit
X.-audit
instruments
yes
CIP
CIP
CIP
CIP
Source In dependence in Prof. Winzer, Vortrag im
Rahmen der GQW-Mitgliederversammlung, Magdeburg,
16./17. Februar 2000
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Steps of IMS
Analysis of compliance with standards and initial
environmental review
determination
competence
Derivation of the enterprise philosophy, policy
and strategy
using
Development of a basic management model
Analysis and structuring of the processes
Documentation (process manual)
Internal audit
review
certification
Source In dependence in Martini, J., Winzer, P.
Qualitätsmanagement und Dienstleistungskompetenz
, In Dresdener Innovationsgespräche 1996,
Tagungsband, S. 297-303, Arbeitskreis 5.
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First Step of IMS
determination
Analysis of compliance with standards and
initial environmental review
competence
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Development of a profile of demands
Comprehensive Quality Function
Results
N
100
100
degree of satisfaction
50
50
We define the Comprehensive Quality
Function (CQF) as an overall score
indicative of the degree of satisfaction of the