DHA Budget Vote (2004/05)

1
DHA Budget Vote (2004/05)

• Briefing of Portfolio Committee on Home Affairs
  Select Committee on Social Services
• 1 June 2004

2
Introduction

• Briefed Members of Portfolio Committee on
  Turnaround Strategy
• Positive response
• Today - indicate how Strategy has been
  operationalised and progress made to date

3
The Turnaround Strategy

• Wide range of interventions
• Project Teams established
• Programme Manager seconded from DPSA
• Three external consultants appointed to provide
  project management assistance and change
  management advice
• TA Strategy incorporated into 2004/05 - 06/07
  Strat Plan Bus Plan
• Budget re-prioritised
• Today highlight interventions re people,
  infrastructure, technology, service delivery,
  corruption, immigration and civic services

4
People

• New structure and establishment approved
• Increase from 7,500 to 11,700 posts
• Key elements of new structure
• National Immigration Branch
• Service Delivery Branch
• Chief Directorate Counter-Corruption and Security
• Provincial management and support
• Financial and logistical management capacity
• Strengthening of strategic and integrated
  governance support

5
People

• Urgent measures for capacity increase
• Filling SMS posts 3 Directors, 2 DDGs
• Advertised additional management posts
• Fill 1,000 posts within next couple of months
• Introducing learnerships and internships in
  2004/05
• Revising our training curricula and capacity
• Project to improve morale and organisational
  cohesion
• Sporting and cultural programme

6
Infrastructure

• New establishment provides for significant
  increase in our offices and service points around
  the country
• Audit of location, condition, equipping and
  staffing of all offices
• Plan for relocation or refurbishment of all
  offices with DPW
• Worst offices identified for immediate
  intervention
• Volunteer campaign to give facelift to 50 offices

7
Technology

• IT Lekgotla held in October 2004
• Bring the IT systems of Home Affairs rapidly into
  the 21st Century in line with e-government
  strategies

8

• Extend HANIS into integrated biometric database
  of all persons citizens, residents, asylum
  seekers, illegals
• HANIS Reloaded
• Reduce fraudulent status
• Design with StatsSA
• Comprehensive database for planning information
  and statistics
• Incorporate PR, MCS, Refugee and Illegals
  databases

9

• HANIS 1
• Close to 2 million records captured
• Fraudulent applications detected
• Back record conversion to start soon complete
  in 2006
• Transaction Advice on National ID Card complete
• Cab Memo soon on ID Card procurement
• New ID card within this year rolled out over
  five years

10

• Unique, permanent ID no. within 6 months
• Will not change with status or date of birth
• Preventing multiple identities
• Smart passport
• Increase passport security
• Speedier processing of passengers at ports of
  entry

11

• Integrated Client Services Console
• Electronic live capture of fingerprints, photos,
  signatures, supporting documentation and
  applications
• No more dirty fingers
• Immediate capture into HANIS Reloaded
• Time and cost savings on transport and scanning
• Roll-out to all offices over MTEF
• Pilots at Lindela, Refugee Reception Centres,
  mobile units and selected hospitals and morgues
  this financial year

12

• Electronic Document Management System
• On-line application processing
• Reduced time to issue documents
• Digitising of microfilm citizen records complete
• Digitising of black population records to begin
  soon completed by 2006

13
Service Delivery

• The Client is Always Right Campaign
• Education programme
• Award system
• Publishing of letters of thanks and complaint
• 24-hour Client Services Centre
• Check progress of applications, unblock blockages
  and fast-track processes
• Immigration emergencies
• Best-practice project
• Queue management, signage and workflow
• Impose on all office within six months

14
Corruption

• Holistic approach needed
• NIA-led assessment completed
• Counter-Corruption operational plan being
  finalised
• Partnerships with security community for tackling
  corrupting syndicates
• Improving security at offices
• MOU with NIA on vetting
• SMS by Oct 2004, middle management by 2005, all
  other members of staff by 2007
• Capacitating new Counter-Corruption and Security
  Chief Directorate
• New management vacancies advertised
• Acting Director Security seconded from NIA

15
Immigration

• Committee already briefed on Immigration
  transformation project
• New structure approved
• DDG post to be advertised shortly. Other key
  management vacancies already advertised
• Urgent recruitment
• 41 Immigration Officers for JIA, 29 for CT, 23
  for Maseru Bridge, 50 for Lindela, 69 Refugee
  Status Determination Officers
• Funds reprioritised for urgent equipping
• Project established
• Report due in August 2004
• Funding implications to be incorporated in MTEF
  submission

16
Immigration

• Partnership arrangements being finalised
• IOM, UNHCR, foreign governments
• Bilaterals with neighbouring countries
• Visa and border control
• Partnerships on reception and re-integration of
  deportees
• Review of Immigration Act and its implementation

17
Civic Services

• Permanent citizen registration campaign
• Outreach campaign in partnership with all sectors
• Register new births immediately and find those
  unregistered or without IDs
• Market ID as ticket to government and private
  sector services
• Ensure more accurate statistics
• Proposals shortly for urgent amendments to
  marriage legislation
• Reviewing business processes
• Speedier and more efficient processing of
  applications
• More effective tracing of applications in process

18
Funding

• Detailed business planning done - required
  re-prioritisation of 2004/05 allocation
• Detailed costing over next MTEF cycle in progress

• Sympathetic hearing from Treasury
• Fiscal constraints to Turnaround dream
• Concern with capacity to utilise and manage
  additional resources

19
Funding

• Measures to fast-track quick wins
• More effective budgeting processes
• Monitoring of expenditure patterns
• Treasury approval in January 2004 to reallocate
  savings to Turnaround projects
• 2004/05 allocation
• Anticipate good progress in realising plans
  within allocation
• Urgent need for additional capacity to drive and
  implement Turnaround plans
• Additional R250 million needed for personnel in
  2004/05
• Agency appointed to assist with recruitment
  aspects

20
Funding

• Turnaround Strategy will have significant
  financial benefits
• Improved revenue-generation
• Significant savings to fiscus
• Reduction in frequency of population censuses
• Rationalisation of expenditure on identification
  systems across government
• Alternative resourcing through partnerships
• Business Against Crime
• Foreign governments
• Multilaterals
• Financial, in-kind and capacity-building
  assistance
• Fellow depts and agencies to assist with techn
  support

21
Conclusion

• Turnaround Strategy ambitious but necessary
• Positive impact on government effectiveness and
  image in second decade
• DHA cant do it alone
• Request Members to support resourcing requirements