Translation

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Translation Telephone Interpretation Frameworks

• Translation Services Framework
• Telephone Interpretation Services Framework

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Translation Telephone Interpretation Frameworks

• Whats on Offer?
• 2 frameworks, one for the supply of translation
  services another for the supply of telephone
  interpretation services, both offering a quality
  service and significant cost savings.
• Whats not on Offer (Yet)
• Contract provision for face-to-face
  interpretation, sign language, or lip reading.

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Translation Telephone Interpretation Frameworks

• translation is the transfer of meaning from one
  language to another in written form, including
  from speech to text via tape, film, DVD etc.
• telephone interpretation is the transfer of
  meaning from one language to another in spoken
  form by telephone.

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Translation Telephone Interpretation Frameworks

• The translation framework was awarded jointly to
  K International and thebigword.
• The telephone interpretation framework was
  awarded to thebigword.

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Translation Telephone Interpretation Frameworks

• Can Local Authorities use these frameworks?
• Yes! Any public body can use these frameworks.

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Translation Telephone Interpretation Frameworks

• My Local Authority has an existing contract or
  contracts in a place with a supplier can we
  switch to this deal?
• Some Local Authorities already use the two
  suppliers, but at significantly higher prices.
  You may be able to save money by switching to
  these contracts, without having to switch
  suppliers.

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Translation Telephone Interpretation Frameworks

• What can these frameworks do for me?
• On telephone interpretation, the framework has
  made savings of up to 65
• The translation framework has achieved savings on
  previous costs of up to 50
• Both frameworks attract volume discounts

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Translation Telephone Interpretation Frameworks

• How were these savings achieved?
• By amalgamating demand across government
  departments and the public sector.

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Translation Telephone Interpretation Frameworks

• So, how much will I save?
• Prices for translation to or from a Western
  European language start at around 68 per
  thousand words.
• The cost of telephone interpretation is a flat
  rate 0.80p per minute. There are no telephony
  or management charges.

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Translation Telephone Interpretation Frameworks

• What does it cost to join?
• Nothing! The only cost to you is for the work
  that you commission from the suppliers at the
  framework rates.

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Translation Telephone Interpretation Frameworks

• How Do I Join?
• Simply contact me or Jennifer. Our contact
  details are on the final slide.

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Translation Telephone Interpretation Frameworks

• What about quality?
• Quality is all important.
• Key areas in respect of quality are
• The Quality Plan
• Internal Systems and procedures
• The quality of resources including sub contracted
  Interpreters
• The quality of monitoring, reporting and
  corrective actions
• The quality of induction of users

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Translation Telephone Interpretation Frameworks

• Translators must
• be fully qualified in the languages they
  translate, with a specialism in any specialist
  terminology, current idioms and dialects
• have an understanding of the particular subject
  on which they are working.
• respect confidentiality at all times and do not
  seek to take advantage of any information
  disclosed during their work
• act in an impartial and professional manner
• not discriminate against parties, either directly
  or indirectly, on the grounds of race, colour,
  ethnic origin, age, nationality, religion, gender
  or disability
• advise the customer if there are localisation or
  other issues, including whether the information
  is culturally sensitive, appropriate to a wide
  range of reading levels or too colloquial or
  academic
• disclose any information, including criminal
  records, which may make them unsuitable in any
  particular case

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Translation Telephone Interpretation Frameworks
advise the customer if there are localisation or
other issues, including whether the information
is culturally sensitive, appropriate to a wide
range of reading levels or too colloquial or
academic disclose any information, including
criminal records, which may make them unsuitable
in any particular case disclose immediately any
personal interest they may have in the material
being translated disclose any conflict of
interest, business, financial, family or other
interest which they might have in the material to
be translated respect confidentiality, data
protection and freedom of information issues not
copy or retain documents including electronic
documents after material has been translated and
corresponding outputs have been returned to the
commissioning customer.

• disclose immediately any personal interest they
  may have in the material being translated
• disclose any conflict of interest, business,
  financial, family or other interest which they
  might have in the material to be translated
• respect confidentiality, data protection and
  freedom of information issues
• not copy or retain documents including electronic
  documents after material has been translated and
  corresponding outputs have been returned to the
  commissioning customer.

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Translation Telephone Interpretation Frameworks

• Keystones of Quality - Telephone Interpretations
• Any Public Sector personnel may contact the
  supplier at any time 24 hours a day 7 days a
  week, 365 days of the year. A single point of
  contact for this service is provided via a free
  phone number.
• Once the appropriate language has been
  identified, the supplier will make available the
  services of a interpreter qualified to a minimum
  of NVQ level 5 (In certain circumstances a DPSI
  qualified interpreter may be required) who will
  provide an interpretation in line with the Code
  of Conduct for interpreters published with the
  National Register of Public Service Interpreters.
• There must be the option for a customer to
  request and be provided with a U.K based
  interpreter.
• Timescales for having an interpreter on the
  telephone line will not exceed 1 minute.

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Translation Telephone Interpretation Frameworks

• Current Customers Include
• London NHS Trusts, who have adopted these
  frameworks and are in the process of joining
• Home Office its Agencies
• Communities Local Government
• Transport
• Work Pensions
• Revenue Customs
• 10 Downing Street
• Constitutional Affairs
• Prison Service
• Census
• Olympics

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Translation Telephone Interpretation Frameworks

• Liability
• Liability is set at 2m on both frameworks, and
  5m where death is involved.

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Translation Telephone Interpretation Frameworks

• Marketing Training
• The suppliers will actively market these
  frameworks for you to your requirements and at
  their own cost.
• thebigword will also provide training for the
  telephone interpretation service at no cost to
  you.

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Translation Telephone Interpretation Frameworks

• Contract Management
• Each customer is free to develop their own
  relationship with the suppliers, and overall
  contract management responsibility resides with
  the Home Office.

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Translation Telephone Interpretation Frameworks

• Contacts
• Tony Evans Jennifer Okundaye
• Head of Collaborative Ventures Branch Category
  Manager for Linguistic Services
• Department of Communities and Home Office
  Commercial Directorate
• Local Government 2nd Floor Seacole (SW)
• Zone 2/D33 2 Marsham Street
• Ashdown House London SW1P 4DF
• Victoria Street
• London SW1E 6DE
• ? 0207 944 4936 ? 0207 035 4311
• tony.evans_at_communities.gsi.gov.uk jennifer.okunday
  e_at_homeoffice.gsi.gov.uk