Title: APPLY COUNSELLING
1Unit APPLY COUNSELLING SKILLS AND THE GENERAL
COUNSELLING MODEL 490A Introduction to Active
Listening (07.v7)
2RESOURCES
- CCFT Volume 1 and 3
- Gerard Egan
- The Skilled Helper (8th Ed.)
- and
- Exercises in Helping Skills
3- INTRODUCTION TO
- ACTIVE LISTENING
- Scriptures
- Active listening
- (Also reflective, responsive listening)
- Carl Rogers (1960s)
- - Rogerian Counselling
- Robert Carkhuff (1970s)
- - 8 core conditions of counselling
- Gerard Egan The Skilled Helper
4- AL Demonstrates
- Unconditional love
- Non-judgment acceptance
- The first three Core Conditions of counselling
(basic counselling skills) - Attending (warmth, non-verbals)
- Respect (the client and their views)
- Empathy (understanding the clients thoughts and
feelings)
5- ATTENDING
- Warmth, non-verbal communication
- 90 of communication is non-verbal
- Tone of voice
- Facial expression
- No distractions (mannerisms, outside
- noises, children in room, etc.)
- Smiles, nods, grunts
- Appropriate touch
- Physical presence
6SOLER ACRONYM S - Square on with interpersonal
distance of 1.5m (modified for Asians,
Aborigines, shame-bound persons) O - Open
posture L - Lean forward (a little) E - Eye
contact (appropriate) R - Relaxed posture
7RESPECT Respecting diversity Respecting the
client and their views even if you dont agree
with them Treat client as an equal, and dont
speak down to them No advice (Some
recommendations and suggestions may be carefully
given after AL and when a good counselling
relationship has been established)
8EMPATHY Being with the client Definition Empathy
is accurately perceiving the content and
feelings of the client and reflecting it back to
them in your own words Standing in the shoes of
the client Summarise content, paraphrase
feelings (validating feelings the most
important) Paraphrase does not mean
parrot-phrase
9- Typical Empathy Responses
- If I hear you correctly you are saying...and
- you feel...Am I correct?
- It sounds as though you feel...because
- of...Is that right?
- From your point of view, you think...and
- you feel...Have I got it right?
- Excuse me interrupting, I want to make
- sure I am hearing you correctly...Am I
- correct?
10Clients generally dont want advice - they want
somebody to listen and understand them Give
clients time to verbalise what they want to no
haste. Pauses and silence are good An accurate
empathy response is difficult and requires a high
level of concentration No interruptions except
if lost or confused Practice AL whenever you
can, especially at home - everything begins there
11ACTIVE LISTENING EXERCISE IN TRIADS
Observer (gives feedback) Sharer
Listener (Shares 2-3 minutes) (AL)
No questions, no advice, no prayer - just
listening
12Active Listening demonstration followed by
discussion and triad exercises