Mapping Phonespace: Exposing the hidden structure of the PSTN

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Mapping PhonespaceExposing the hidden
structure of the PSTN Shai Berger
March 13, 2008Mountain View, California
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www.acme.com
1-800-555-ACME
vs.
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www.acme.com

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C
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• Why would you want to skip phone menus? Hmmm

Thank you for calling Acme, the worlds leading
supplier of widgets, selected for the third year
as the highest in customer satisfaction by
For service in English please press 1
Please listen carefully to the following 8
options as our menus have recently changed.
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Heres one way to fix it

But what we really want is
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A Map of Phone Space
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A SpideringSystem for IVRs

• How?
• Which numbers?
• Keeping it in sync?

• Follow paths fromthe map
• Know when the map is wrong
• Speed and accuracy

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Smart DialingSystem
Map of Phonespace


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Introducing

• Browse the phone map
• Deep Dial from any phone
• Bookmark your favorites
• Record and track call history

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Demo.
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An eComm 2008 presentation http//eCommMedia.co
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