Management Skills

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Management Skills
Course Content SETTING THE STAGE Management
basics The scope of the manager's job Making
the transition from expert to manager How
managing, leading and administering relate
Managing people more expert than you What
kind of manager do you want to be? Ten things
all successful managers do Developing a
management role model Adapting the model to
your managerial situation BUILDING VISION AND
MOTIVATION The power of vision and
goals Building a vision with your team
Guiding day-to-day performance according to
your vision Motivating people Recognizing
people's basic needs Matching the motivator to
the individual Why bribes and threats continue
to fail Managing the work-life balance Tapping
into the power of the psychological contract
Five things that build morale Maximizing
the benefits of diversity WORKING AS AN
EFFECTIVE TEAM Developing ownership within your
team Why team ownership is fundamental for
today's world-class organizations Creating a
high-achievement environment Giving
recognition when and how Teamwork the key to
successful management What teams can do that
individuals can't Recognizing different team
types Identifying the gaps in your team's
makeup and how you can fill them Making
contractors into team players Effective
delegation--the key to the committed
team Delegating what, how, when and why
Implementing basic steps of delegation What
you must do before you delegate
DEVELOPING YOUR MANAGEMENT STYLE How you do what
you do is important Creating a new style of
management Becoming a proactive manager
Managing as a leader, not an autocrat The
power of empowerment Giving people the skills
and authority to win consistently Empowering
vs. abdicating when to exercise your management
authority The source of your authority as a
manager Managing yourself effectively Staying
focused under pressure Defining and managing
your priorities Using visioning tools to help
define your personal management goals CREATING
PERFORMANCE Working in a global
environment Surviving in global-networked
marketplace Achieving performance through
continuous improvement Customer-led
performance What do customers really want?
Focusing the team's behavior with specific,
measurable goals MANAGING THE TEAM DAY TO
DAY Daily practicalities Helping your team work
more productively Avoiding crisis management
Identifying the decisions that are yours to
make Building a positive, productive
climate Handling poor performance without
creating resentment Using the power of
nonverbal messages Integrating coaching to
build performance Acquiring teaching and
coaching skills Managing expectations Setting
expectations for yourself and your team How
your expectations will influence others
CONTINUED GROWTH Applying your new skills back
on the job Maintaining momentum in the face of
pressures
Code A301 Duration 24 Hr. (4 Days)(
09.00-16.30 ) Level Intermediate Skills
Gained Develop the vision and skills that
result in real team commitment Build and lead
empowered and motivated teams Delegate tasks
and authority while maintaining control
Communicate effectively at all levels
Create world-class team performance Become
a skilled and effective leader Who should
attend This course is valuable for both
new and experienced managers. No previous
management experience is required.
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