THE%20POTENTIAL%20FOR%20INTERCULTURAL%20COMPETENCE

1
THE POTENTIAL FOR INTERCULTURAL COMPETENCE

• CHAPTER 12

2
OBJECTIVES

• To present the Behavioral Assessment Scale for
  Intercultural Competence (BASIC) as a tool that
  can be used to become more interculturally
  competent.
• To present description, interpretation, and
  evaluation as a tool that can be used to become
  more interculturally competent.

3
OBJECTIVES

• To describe some of the outcomes of intercultural
  contact for people and cultures.
• To define acculturation and its many related
  terms.
• To explain the process of acculturation.
• To discuss some of the ethical dilemmas in
  intercultural communication.

4
OBJECTIVES

• To offer some concluding remarks about the
  development of intercultural communication
  competence.

5
Basic Tools for Improving Intercultural Competence

• The BASICs of intercultural competence is an
  eight-item behavioral assessment scale that is
  based on the idea that a persons behaviors are
  what others use to determine intercultural
  competence.

6
Basic Tools for Improving Intercultural Competence

• 1. Displays of respect are present, but shown
  differently in every culture.
• 2. Orientation to knowledge refers to the terms
  people use to explain themselves and the world.
• 3. Empathy is to behave as if one understands the
  world as others do.
• 4. Interaction management refers to the skills
  necessary to maintain a conversation.

7
Basic Tools for Improving Intercultural Competence

• 5. Task-role behavior refers to those skills that
  contribute to a groups performance.
• 6. Relational role behavior deals with efforts to
  build and maintain personal relationships.
• 7. Tolerance for ambiguity refers to the extent
  to which an individual can deal with
  unpredictability and uncertainty.
• 8. Interaction posture focuses on the ability to
  respond to others in a way that is not
  judgmental.

8
Basic Tools for Improving Intercultural Competence
9
(No Transcript)