I C N Success and Opportunities

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I C NSuccess and Opportunities What next?

• Kent Percival
• Manager, IT Development
• Office of the CIO

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Integrated Communications Network

• The base Integrated Communications Network (ICN)
  has been completed successfully.
• The ICN is an infrastructure platform upon which
  new applications and services will be built to
  meet UoG needs
• The ICN provides an opportunity to assess the
  ways Information Technology supports
• University Administration
• Teaching and Learning
• Research and Development

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for I S C Discussion

• The ICN is an enabling technology what next?
• How should the University make technology
  decisions?

User needs Budget
Academic, Research, Admin. Central vs. Dept
Across Colleges/Departments Innovation/Development
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• Quick Overview of ICN
• New Opportunities
• Examples - things that are doable now!
• Conclusions / Discussion

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Two components of ICN

• A single integrated, pervasive, high performance,
  reliable campus network
• An integrated set of communications tools
  delivered on the network
• including the new phone service

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ICN campus network

• 12,000 ports, new wiring, optical fibre
• Designed for anticipated growth
• Renewable modular design
• Fast, and Faster as required
• Highly Reliable, Resilient
• Multimedia Capable
• 2 central server rooms for more resiliency

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Resilient Campus Network
Redundancy!
Core
Core
Distn
Distn
Distn
Distn
Distn
Distn
Server Room 1
Server Room 2
200 communications closets
access sw
access sw
North West Campus
South East Campus
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new phone Service

• 7200 sets voicemail service
• Designed for anticipated growth
• Renewable modular design
• Manageable as an IT Service
• Advanced functions and features
• Integrated applications

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IP Phone Service Architecture
Call Control
Call Control
Redundancy!
Call Centre
Campus IP Network
Voice mail
Voice mail

Public Phone Network
Gateway
Emergency Phones
PBX
Gateway
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• Quick Overview of ICN
• New Opportunities
• Examples - things that are doable now!
• Conclusions / Discussion

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Opportunity high capacity network

• Speed
• To desktop PCs 100 Mbps
• Between campus buildings 1,000 Mbps
• To Ont. Universities Colleges 1,000 Mbps
• Including Guelph-Humber
• To the internet 100 Mbps
• Kemptville 100 Mbps direct to the Guelph Campus
• Ridgetown 10 Mbps (shared with municipalities)
• Alfred 15 Mbps (shared)

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Opportunity new phone service

• Improved functionality
• Call display Call waiting on-phone Directory
  
• Better integration with Public Phone Network
• CallerID
• more automated options to assist callers
• Disaster call routing design
• Application targeted phone numbers
• New Applications - combining phone and computer
• Call Centre - integrated service centres
• Voice Recognition - directory assistance

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Opportunity multimedia communication

• Video Conferencing / video telephony
• Audio/Video Streaming within applications
• Audio Video media on the Web
• Improved collaboration tools for researchers
• Enhanced communications channels for learning

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Opportunity integrated communications

• Campus Wireless Network a network layer
• Mobility, PC tablets, PDAs,
• Links to public telephone services
• Cellphones, PDAs, text messaging
• Messaging
• Voice, email, FAX, multimedia, instant messaging
• Applications
• Access the Campus Web portal by phone
• Online telephone support at a click

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• Quick Overview of ICN
• New Opportunities
• 9 Examples - things that are doable now!
• Conclusions / Discussion

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Example Hoteling

• Multi-tenant office spaceWhen staff person
  logs in with at the shared space, the phone is
  personalized.Other online services also adapt to
  tenant.
• Opportunity
• Lower costs Manage scarce space

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Example Physical Security

• Energy Management System on network since 1998
• Integrated Building Access
• Centralized management system
• Requires a robust full-feature online Directory
  Service
• On-network video surveillance
• Security monitoring theft prevention
• Cameras plug into network - Central on-demand
  recording
• Uses network Multimedia features
• Opportunity
• Lower Cost implementation of distributed systems

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Example Integrating Regional Colleges

• Cost effective central services over fast network
• Improve performance of HR, ORS, Financial
  services
• Deliver learning resources centrally
• Video Conferencing, Collaboration tools
• Integrated phone services - lower cost LD
• Combined RESnet service - manage security
  use
• Opportunity
• Control Regional Costs reduce travel
  costs/delays
• Facilitate Teaching and Learning

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Example Campus Phone Directory

• Calls to 824-4120 (Business) or 824-0022
  (Residence)
• Please say the name of the person you are
  calling or speak the name of the department
  you wish to reach, or select from the following
  list of services
• Requires a robust full feature online Directory
  Service
• Opportunities
• Lower cost Manage University image
• Effective customer service calls directed
  efficiently

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Example Call Centre

• Central call centre with skilled multi-service
  agents
• IT Help Centre
• Campus Information Service
• Physical Resources problem reporting
• Classroom Technical Support assistance centre
• Specialized Call Centres
• Registrar / Admissions
• Student Health services
• Vet Hospital Clinics
• Opportunity
• lower cost extended hours
• better client service

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Example Mobility

• Move your phone as you do your PC.
• Access email, voicemail from PDA, cellphone,
  Blackberry
• Campus Wireless Phones
• Requires campus-wide wireless network
• Put your phone on your Tablet PC.
• Combinaton handsets
• campus phone system while on-campus
• public cellphone when off-campus
• Opportunity
• Improve productivity of mobile workers
• Reach students through their choice of technology

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Example Integrated Messaging

• Manage your voicemail like email inbox.
• Reply to email by voice voicemail by email.
• Forward voicemail beyond campus.
• Instant Messaging (text messaging / pager)
• on-campus (PCs, PDAs, Phone Displays, )
• off-campus (cellphones, Blackberries)
• Opportunity
• Improve productivity
• Improve collaboration (research / learning)

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Example Collaboration Tools

• Video Telephony phone PC linked
• Conferencing multiway calling
• Share documents with attendees
• Common whiteboard for ideas
• Record meeting for future reference
• Guelph-Humber Regional Colleges Open
  Learning
• Research Collaboration Graduate Student
  teaching
• ISC / Multimedia Technologies Committee
• Opportunity
• Improved productivity Cost control

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Example Multimedia Learning

• Video Streaming on demand video media
• Integrated with e-Learning Systems
• Multimedia repository for shared, re-use,
  materials and learning modules
• Related to Librarys D-space digital repository
• ISC / Multimedia Technologies Committee
• Opportunity
• Improved learning resources
• Cost control

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• Quick Overview of ICN
• New Opportunities
• Examples
• Conclusions / Discussion

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Single Intelligent Campus Network

• We now have a cost effective, high performance,
  highly reliable, common communications
  infrastructure.
• The network is a common resource for connecting
  all campus applications and services.
• The network supports voice, video, and data media
  communication.

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Integrated Communication Applications

• Besides traditional telephone features, the new
  phone service will integrate with other IT
  applications.
• New communications tools will exploit voice,
  video, and data media. Multimedia applications
  will improve effectiveness and productivity.

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Challenge

• High Performance Network
• plus
• Integrated Communications Applications
• Improve current services
• New ways to deliver services
• - as significant as the Web?

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Strategic Planning

• How does the University identify and assess the
  opportunities to leverage these new ICN
  technologies?
• What business priorities drive the development of
  integrated communications applications? Who?
• How do we resource those opportunities which have
  a significant return on investment?
• How can opportunities to this new technology be
  planned into Research programs?

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Discussion

• Kent Percival
• percival_at_uoguelph.ca