Outcomes commissioning: Linking provision to need

1
Outcomes commissioning Linking provision to
need

• National Programme for Third Sector Commissioning
• Lesley Miller, Senior Business Manager
• 30th September 2008

2
Who are we at SEL?

• London regions strategic coordinating body for
  social enterprise
• Our aim is to increase social enterprise activity
  in London while contributing to the development
  of a vibrant and dynamic social enterprise
  community

3
Our previous work

• Social enterprise support development
• LA Connects forum
• DoH Enterprising Healthcare - bringing together
  supply and demand
• Training third sector organisations in tendering
  and understanding procurement procedures
• Development of the SIMPLE framework

4
Why work with the third sector?

• Sustainable social / environmental impact
• Design and delivery of provision close to local
  community needs
• Professional delivery of public services
• Policy drive
• Realise economic, social and environmental
  benefits for communities through public sector
  procurement activities

5
What are Social Impacts?
Economic regeneration
High employment levels

• The combined effect, generally in the longer
  term, of the positive effects produced by an
  organisation

Increased life expectancy
Safer neighbourhood
6
What are Outcomes?
Reduced truancy

• The benefits or changes an organisation is able
  to bring about as a direct result of its
  activities

Higher confidence
Increased skills
7
The Journey
Mission
Impacts
Objectives
Outcomes
Activities
Outputs
Mission corresponds with desired impacts
8
Our work with 3rd sector organisations
5 stage approach
Scope it
Map it
Embed it
Tell it
Track it
Implement measurement systems to collect
supporting data
Integrate process within the company
Strategic review of mission, activities and
stakeholders
Map process by which activities result in
outcomes
Present evidence
9
Map it the logic model
A chain of connections showing how an
organisation is expected to work to achieve
desired results. The model is presented in the
following logical flow
outputs
outcomes
impacts
activities
10
Example - Plumb Job
Activities
Outputs
Outcomes
Impact
Disabled people advance into meaningful careers
one-to-one mentoring
6 mentoring session per quarter held
People with disabilities develop skills and gain
experience to pursue job opportunities

• Plumbing Training

6 recruits per quarter graduate from training
programme
Benefits payments saved
Person with a disability experiencing full time
employment
Water is conserved reducing environmental pressure
Employing people with disabilities
1 recruit taken on as permanent staff member
Households use less water
Selling plumbing services including hippos
15 hippos sold
11
Linking provision to need
Third sector provision




Outputs
Outcomes
Impact
Activities




Services delivered
Outputs
Outcomes
Needs
Commissioner requirements
12
Example specification
Activities
Outputs
Outcomes
Impact
Disabled people advance into meaningful careers

People with disabilities develop skills and gain
experience to pursue job opportunities
Benefits payments saved
Person with a disability experiencing full time
employment
Water is conserved reducing environmental pressure
Households use less water
13
Track it Indicator development

• Indicators enable you to measure the change
• Need to be
• Useful - Does it truly measure the outcome you
  want to achieve?
• Practical - Not disproportionately resource
  intensive
• SMART !

14
Example indicator development
15
Commissioning outcomes

• Local authority commissioners need to
• Review strategic priorities and community needs
• Articulate the outcomes that contribute to
  meeting these priorities
• Tender specification based on outcomes
• Develop indicators by which you will measure
  whether the outcomes have been achieved
• Contract monitoring based on indicators

16
Benefits of commissioning outcomes

• Buy positive social change rather than outputs
  counted
• Enable innovative supply solutions
• Promote efficiency of suppliers in achieving
  impact

17
Address Third Floor, Downstream Building, 1
London Bridge, London SE1 9BG Tel [phone]
1920 Fax [phone] E-mail
lesley_at_sel.org.uk www.sel.org.uk www.shopsocialen
terprise.com