Introduction page for

1
Hairdressing and Beauty Therapy Network meeting
2
Agenda

• There are 8 Key Objectives
• Educational Reforms
• Qualification Credit Framework
• 14 19 Hair Beauty Studies Diploma
• Foundation Learning
• New Beauty National Occupational Standards
• Complementary Therapies
• Exercise and Fitness Qualifications
• VRQ Diplomas in Hairdressing and Beauty
  Therapy Standardisation

3
World Skills

• City Guilds supports and promotes excellence in
  skills wherever possible. We were proud to
  sponsor Team UK at Calgary in 2009, and to be a
  premier sponsor of WorldSkills 2011, London.
• City Guilds qualifications are the ideal
  grounding, not only for work, but for competition
  across a vast range of industries, and at the
  very highest standards.
• City Guilds is a global organisation, offering
  qualifications in 81 countries. As were the UKs
  leading organisation for awarding vocational
  qualifications, City Guilds-qualified
  WorldSkills competitors are concentrated in the
  UK, but they could come from any of the competing
  countries in which we offer relevant
  qualifications.

4
Calgary Team UK 2009
Linzi Weare
Charlotte Burford
5
Educational Reforms

• How are you being affected?
• How does the future look?

6
Qualifications and Credit Framework
(QCF) www.cityandguilds.com/qcf
7
QCF implementation seminars
Bringing clarity to the QCF
8
The building blocks
Units and credit in the QCF

• Some units will appear in more than one
  qualification
• Credit can be transferred between qualifications
• Rules of combination outline what credit can
  used.

• Standard unit template
• Title
• Learning outcomes
• Assessment criteria
• Level
• Credit value

• The credit value is a measure of average time
  learning time
• one credit 10 hours of notional learning
• Many units will still include guided learning
  hours (GLH)
• no requirement to evidence notional hours still
  GLH.

• Many units shared across awarding organisations
  (AO)
• learners can gain credit towards a qualification
  from more than one AO
• Many shared units developed in collaboration.

9
What makes up a qualification?
Sector Skills Council (SSC) / Standard Setting
Bodies (SSB)
10
Awards, Certificates and Diplomas
Level of challenge for units and qualifications
ranges from entry to level 8
The rest of the qualification title describes
indicative content
Qualification size is indicated by use of the
terms Award, Certificate or Diploma
11
QCF qualifications
1 credit 10 hours of learning. The learning
time is notional and is taken as the estimated
number of hours it takes the average learner to
complete all the learning outcomes of that unit.
12
New titles and terminology
3.Content
2.Size
Purpose?
1.Difficulty
Used to describe subject area
Award Certificate Diploma
Entry to level 8
Additional terminology used to describe use eg
prove occupational competence or CPD

• We already have over 500 qualifications on the
  QCF with titles including
• City Guilds Level 3 (NVQ) Diploma in
  Hairdressing
• City Guilds Level 3 Certificate in Retail
  Skills
• City Guilds Level 1 Diploma in Retail Skills
• City Guilds Level 3 Award in Preparing to Teach
  in the Life Long Learning Sector
• City Guilds Entry 3 Certificate in Personal
  Progression through Employment

13
Key differences
14
Where is the QCF being implemented?
Scotland is already operating under the Scottish
Credit and Qualifications Framework (SCQF) which
differs in structure to the QCF parties are
looking at cross framework recognition
The Qualifications and Credit Framework (QCF)
will be implemented across England, Wales and
Northern Ireland
In Wales the QCF will form part of the larger
Credit and Qualifications Framework Wales (CQFW)
15
Group activity slide

• Group activity and discussion
• As a table discuss and agree the following
• level of the unit
• learning hours of the unit
• Highlight any specific issues
• Nominate a spokesperson for your group, who will
  feedback on your findings

16
Hair and Beauty Studies Diploma
17
14 19 Hair Beauty Studies Diploma

• How is it going?
• Where are you at?
• Issues concerns
• ASL can be used as standalone qualifications
• Whole range of short qualifications across Level
  1 - 3

18
Foundation Learning (FL)
19
What is the FL?

• Entry and Level 1 qualifications on the QCF
• LSC initiative to give direction to pre-Level 2
  learning revolving doors syndrome
• Providing more flexibility and focus on quality
  of provision at this level
• Funding for pre-L2 learners on Progression
  Pathways

20
Progression Pathway to a Foundation Diploma or
GCSEs
Access to a Foundation Diploma or GCSEs Access
to a first full level 2 Access to a Level 2
Apprenticeship
QCF Vocational level Entry or level1 13 Credits
Functional English Entry Level 5 Credits
Functional ICT Entry Level 5 Credits
PSD Entry or L1 4 Credits
Functional Maths Entry Level 5 Credits
14-16 Years Entry or Level 1 Learner 19 Entry or
Level 1 Adult Learner 16 Entry or Level 1
Learner
21
Hair Beauty Qualifications

• Entry 3 Award in an Introduction to the Hair and
  Beauty Sector
• Entry 3 Certificate in an Introduction to the
  Hair and Beauty Sector
• Level 1 Award in an Introduction to the Hair and
  Beauty Sector
• Level 1 Certificate in an Introduction to the
  Hair and Beauty Sector
• Level 1 Diploma in an introduction to the Hair
  and Beauty Sector
• Level 1 Certificate (NVQ) in Hairdressing
  Barbering
• Level 1 Certificate (NVQ) in Beauty Therapy
  from July 2010 only

22
Entry 3 Award/Certificate in an Introduction to
the Hair and Beauty Sector

• To achieve full Award, candidates must
  complete 7 credits, comprising of the two
  mandatory units and one of the optional units.
• To achieve full Certificate, candidates must
  complete 13 credits, comprising of the two
  mandatory units and three of the optional units.

23

Entry 3 Award/Certificate in an Introduction to
the Hair and Beauty Sector

24
Level 1 Award/Certificate in an Introduction to
the Hair and Beauty Sector

• To achieve full Award, candidates must complete a
  minimum of 7 credits, comprising of the two
  mandatory units and one of the optional units.
• To achieve full Certificate, candidates must
  complete a minimum of 13 credits, comprising of
  the two mandatory units and three of the optional
  units.
• To achieve full Diploma, candidates must complete
  a minimum of 37 credits, comprising of the two
  mandatory units and 33 further credits.

25

Level 1 Award/Certificate in an Introduction to
the Hair and Beauty Sector

26
New NOS for Beauty Nails and Spa 2010
27
Level 1 Beauty Therapy Qualification Structure

• Must achieve 3 mandatory units and 2 optional
  units
• Mandatory Units (all must be completed)
• G20 Make sure your own actions reduce risks to
  health safety (ENTO Unit HSS1)
• G3 Contribute to the development of effective
  working relationships
• B1 Prepare and maintain the Salon Treatment work
  area
• Optional Units (2 optional units)
• G2 Assist with salon reception duties
• B2 Assist with facial skin care treatments
• B3 Assist with day make-up
• N1 Assist with nail services
•  

28
Level 2 Beauty Therapy - General Qualification
Structure

• 'Core' Mandatory Units
• G20 Make sure your own actions reduce risks to
  health and safety (ENTO Unit HSS1)
• G18 Promote additional services or products to
  clients (ICS Unit 10)
• G8 Develop and maintain your effectiveness at
  work

29
Level 2 Beauty Therapy Make up Qualification
Structure

• 'Core' Mandatory Units
• G20 Make sure your own actions reduce risks to
  health and safety (ENTO Unit HSS1)
• G18 Promote additional services or products to
  clients (ICS Unit 10)
• G8 Develop and maintain your effectiveness at
  work

30
Level 3 Beauty Therapy General Qualification
Structure

• Core Mandatory Unit
• G22 Monitor procedures to safely control work
  operations (ENTO HSS3)
• H32 Contribute to the planning and implementation
  of promotional activities

31
Level 3 Beauty Therapy Massage Qualification
Structure

• Core Mandatory Unit
• G22 Monitor procedures to safely control work
  operations (ENTO HSS3)
• H32 Contribute to the planning and implementation
  of promotional activities

32
Level 3 Beauty Therapy Make up Qualification
Structure

• Core Mandatory Unit
• G22 Monitor procedures to safely control work
  operations (ENTO HSS3)
• H32 Contribute to the planning and implementation
  of promotional activities

33
Level 2 Nail Services Qualifications Structure

• Mandatory Units (all units 8 must be achieved)
• G4 Fulfil salon reception duties
• G8 Develop and maintain your effectiveness at
  work
• G18 Promote additional services or products to
  clients (ICS Unit 10)
• G20 Make sure your own actions reduce risks to
  health and safety (ENTO Unit HSS1)
• N2 Provide manicure service
• N3 Provide pedicure service
• N4 Carry out nail art service
• N5 Apply and maintain nail enhancements to
  create a natural finish

34
Level 3 Nail Services Qualification Structure

• Must achieve 3 mandatory units and 4 optional
  units 
• Mandatory Units (all units must be achieved)
• G22 Monitor procedures to safely control work
  operations (ENTO Unit HSS3)
• N6 Enhance and maintain nails using UV gel
• N7 Enhance and maintain nails using liquid and
  powder
• Optional Units
• G11 Contribute to the financial effectiveness of
  the business
• G23 Check the likely success of a
  business idea (SFEDI Unit BD1)
• G25 Undertake freelance work (SFEDI Unit BI2)
• N8 Enhance and maintain nails using wraps
• N9 Plan and create nail art designs
• N10 Develop a range of creative nail images
• N11 Plan and provide airbrush designs for nails
• N12 Prepare and finish nail overlays using
  electric files
• H32 Contribute to the planning and
  implementation of promotional activity

35
Level 3 Spa Therapy Qualification Structure

• Must achieve all the mandatory units and two
  optional units
• Mandatory Units (all units must be achieved)
• G18 Promote additional services or
  products to clients (ICS unit 10)
• G22 Monitor procedures to safely control work
  operations (ENTO HSS3)
• B20 Provide body massage treatments
• B33 Provide stone therapy treatments
• S2 Monitor clients and the operation of
  sauna, steam and hydrotherapy treatments
• S3 Provide body wrapping and flotation
  treatments
•  Optional Units
• G11 Contribute to the financial effectiveness of
  the business
• B13 Provide body electrical treatments
  
• B14 Provide facial electrical
  treatments
• B23 Provide Indian Head massage treatment
• B24 Carry out massage using
  pre-blended aromatherapy oils
• H32 Contribute to the planning and
  implementation of promotional activities

36
Question time!

37
Complementary Therapies
38
Complementary Therapies - 7564

• Level 2 Diploma in Complementary Therapies
  7564-01
• Level 3 Diploma in Complementary Therapies
  7564-50
• Both full level 2 and 3 on the LAD
• Supported by smartscreen Nov 09
• Both qualification suites have smaller
  qualifications

39
EXERCISE FITNESS QUALIFICATIONS
40
Current Qualifications

• Level 2 NVQ Instructing Physical Activity
  Exercise -
• Group Exercise Music (4840-05)
• Gym (4840-06)
• Water Based Exercise (4840-07)
• Level 3 NVQ Instructing Physical Activity
  Exercise -
• Gym (4834-41)
• Group Exercise (4834-42)
• Yoga (4834-43)
• Level 2 VRQ Certificate in Fitness Instructing -
  
• Gym Based Exercise (4853-21)
• Exercise to Music (4853-22)
• Water Based Exercise (4853-23)
• Level 3 VRQ in Advanced Fitness Instructing -
  
• Gym (4853-31)

41
Qualifications being developed

• Level 2 Instructing Exercise Fitness
• On SkillsActive Action Plan
• Fundable
• Entry onto REPS
• Based on brand new NOS
• NVQ VRQ
• Gym, Water-based Group
• Physical Activity for Children NOS

42
Qualifications being developed

• Level 3 Personal Training
• On SkillsActive Action Plan
• Fundable
• Entry onto REPS
• Based on brand new NOS
• NVQ VRQ
• Personal Training, Exercise Referral Pilates
• Older Adults, Disabled Clients, Pre and Post
  Natal

43
Questions
44
Events and Workshops

• New Beauty, Nails Spa Therapies NOS
• Hair Beauty Apprenticeship Workshops
• Foundation Learning Workshop
• Complementary Therapies Workshop
• Exercise Fitness Launch Events Feb 2010

45
New Beauty, Nails Spa Workshops
46
Hairdressing Beauty Apprenticeship Workshops
47
Complementary Therapies Workshops

• Purpose
• Overview of Qualifications
• Unit and Learning Outcomes
• Evidence Requirements and Assessment Methods
• Marking, Grading and Standardisation
• Reflective Practice
• Assessors Occupational Expertise requirements

48
Foundation Learning Workshops
49
Events and Workshops

• For up to date information on all National
  Events,
• please email customer.events_at_cityandguilds.com

50
Lunch

• Back in one hour

51
Hair, Barbering and Combined Hair Types NVQs
FAQs
52
Frequently asked Questions Level 1

• Q. Can male and female clients be used for
  Level 1?
• A. Yes, as it is a hairdressing barbering
  qualification
• Q. In GH4 Assist with hair colouring services,
  can quasi colour be used to cover range permanent
  colours?
• No, the candidate must remove a quasi colour and
  a permanent colour
• In GH4 assist with hair colouring services, does
  lightening products include bleach?
• A. Yes.
• Q. In G20 do all the what you must do
  (performance criteria) have to be met through
  performance evidence and do they all have to be
  covered in each observation?
• A. Yes, performance evidence is required for
  all PCs in each outcome. Candidates must also
  cover all the PCs on each performance, for
  outcome 1 the evidence is likely to include
  witness testimonies, product evidence and
  observation.

53
Frequently asked Questions Level 2

• Q. Can male and female clients be used for Level
  2?
• A. No, females for a hairdressing and males for
  barbering, although some generic units can be
  APLd from hairdressing to barbering, e.g. G20,
  G7, G17. All other units which appear in
  hairdressing and barbering should predominately
  be on the appropriate gender e.g. GH8 shampoo,
  condition and treat the hair and scalp is in both
  hairdressing and barbering, if taken as a
  hairdressing qualification the majority of the
  clients should be female.
• Q. Can unit G20 be directly APLd from Level 1 to
  Level 2?
• A. Yes, a copy of the candidates certificate
  can be placed into the portfolio as evidence.

54
Frequently asked Questions Level 2

• Q. Can the use of straighteners be cross
  referenced from GH10 to GH11?
• No, because the use of straightners in GH10 is
  about a styled look and GH11 is about a set
  dressed look, as they are used in different ways
  to complement the style.
• Q. How much of the look must be straightened
  when using straightners?
• A. The whole head or part of the head e.g.
  fringe section or ends of hair dressed up.

55
Frequently asked Questions Level 2

• In GH10 and GH11 can the same clients be used,
  but different looks?
• No, the evidence requirements state each
  observation must be on different clients within
  each unit.
• In GH14 Perm and neutralise hair, what you must
  cover states carry out all tests in the range
  including skin testing, is this correct?
• No, Habia have recently amended the evidence
  requirements, after publication of the new
  logbook. It has been amended to if there is not
  a manufacturers requirements to carry out a skin
  test, 3 of the 4 tests can be carried out in the
  range. Please make changes to logbook to reflect
  this.

56
Frequently asked Questions Level 2

• G17 Give customers a positive impression of
  yourself and your organisation does not have a
  what you must cover (range) but has a recording
  sheet ?
• This is to help candidates record the range
  covered through their performance evidence, the
  evidence is likely to include witness
  testimonies, product evidence and observation.
• In G17 what you must cover ways of
  communicating, does the candidate have to cover
  all the ways of communicating?
• No, this is used to record methods that are used
  not as a check list.

57
Frequently asked Questions Level 2

• Q. In GH9 Change hair colour what you must
  cover under tests, there are no circles for
  incompatibility tests, is this an error?
• A. Yes, please enter a series of os next to
  incompatibility and under the relevant client
  numbers 1 7
• In GH9 can high-lift colours that include
  boosters be classed as lighteners to meet
  lighteners under products in the what you must
  cover?
• A. No, please see the Assessors handbook,
  Appendix C3, Glossary of hairdressing and
  barbering terms page 134.

58
Frequently asked Questions Level 2

• In GH9 can you use the same client for a full
  head application of permanent colour and then 4
  weeks later use them for re-growth application of
  permanent colour?
• No, the evidence requirements state each
  observation must be on different clients.
• In GH9 must a candidate do a full head woven
  highlights/lowlights?
• Yes, in 75 minutes.
• In GH9 for pulled through technique must
  candidates use a rubber highlighting cap?
• A. No, the use of a variety of commercially
  available products e.g. colour pots,
  plastic/rubber caps, bags, plastic strips,
  spatulas etc. See Assessors guide page 136.

59
Frequently asked Questions Level 2

• In GH12 candidates must use all the cutting
  techniques including scissor over comb, can this
  be carried out on any hair cut?
• A. No, the evidence requirements state a short
  graduation should incorporate the use of scissor
  over comb.
• Can all the one length hair cuts be below
  shoulder length?
• A. No, one of the cuts must be above the
  shoulders.

60
Frequently asked Questions Level 3

• GH16 Creatively cut hair using a combination of
  techniques, can a male client be used?
• A. No, as this is a unit in creatively cutting
  women's hair, each of the six observations must
  be of a different creative restyle cut, one of
  which must include a precision cut.
• GH16, can a clipper guard be used when using
  clippers?
• No.

61
Frequently asked Questions Level 3

• Q. GH17 Colour hair using a variety of
  techniques, can male and female clients be used?
• A. Yes, as this unit is in both hairdressing and
  barbering Level 3.
• GH17 can a highlift tint be used as a Lightener?
• A. No, the term lightener applies to a product
  that lightens the natural pigments of the hair
  (changes melanin and pheomelanin to oxymelanin)
  without depositing artificial colour otherwise
  known as bleach or pre-lighteners.
• In GH17 what you must cover lightener
  application techniques has an extra row of os
  against block lightening on a partial head, is
  this an error?
• A. Yes, please delete the extra row, this will
  be corrected in the next publication.

62
Frequently asked Questions Level 3

• In GH22 Create a variety of permed effects, the
  four sectioning and winding techniques that do
  not have to be covered through performance
  evidence , can they be demonstrated on a manikin
  head?
• Yes, although they should be demonstrated on a
  client where possible.
• Q. Must acid perm lotion be used in GH22?
• No, candidates must use all the products in the
  range, it is stated as perming and straightening
  creams and lotions but not acid, ph balanced or
  alkaline lotions.

63
Frequently asked Questions Level 3

• In GH22, what you must cover states carry out
  all tests in the range including skin testing, is
  this correct?
• No, Habia have recently amended the evidence
  requirements, after publication of the new
  logbook. It has been amended to if there is not
  a manufacturers requirements to carry out a skin
  test, 3 of the 4 tests can be carried out in the
  range. Please make changes to logbook to reflect
  this.

64

• Observations of
• Performance evidence
• FAQs

65
Frequently asked Questions Logbooks

• Q. Can correction fluid be used if errors are
  made in the logbook?
• No, errors should be crossed out and corrections
  initialled by the assessor.
• Must assessors use blue and black ink and
  internal verifiers use red ink, when recording an
  assessment in the logbook or written question?
• A. No, any colour ink can be used however,
  pencil should not be used as it can be erased.

66
Frequently asked Questions Logbooks

• If a candidate does not complete all the outcomes
  within a unit e.g. BT5 outcomes 4 shape eyebrows,
  outcome 5 tint eyebrows and lashes and outcome 6
  perm eyelashes candidates would not do all the
  outcomes, how is this recorded?
• It is important that a vertical line is placed
  through the relevant outcome not achieved with
  the corresponding client number.

67
Frequently asked Questions Logbooks

• If a candidate does not complete all the outcomes
  within a unit e.g. GH10 as it includes one
  outcome on blow-drying hair and another on finger
  drying, candidates would not do all the outcomes,
  how is this recorded?
• It is important that a vertical line is placed
  through the relevant outcome not achieved with
  the corresponding client number. For an example
  see Assessors guide.

68
Frequently asked Questions Logbooks

• Must assessors record a comment in the logbook?
• No, the comments section may be used for comments
  by the assessor, candidate or client, for
  recording oral questioning and/or timings. But if
  this is already recorded on an treatment/assessmen
  t plan or feedback sheet it does not have to be
  repeated in the logbook. Assessors should use
  their discretion and add comments of quality and
  value.
• Must assessors use their full signature in the
  logbook, as the box for signatures is small and
  my signature does not fit?
• A. Assessors may choose to shorten their
  signature so it fits into the box. A record must
  be made of all sample signatures as they appear
  in the logbooks and kept with the IV records to
  show to the EV if asked, and to verify signatures
  used.

69
Frequently asked Questions Logbooks

• Must the service times be recorded in the
  logbook?
• A. No, yet there should be some record of
  duration or start and finish time somewhere, this
  could be on a consultation sheet, treatment plan
  or assessment plan.
• If GOLA is used for knowledge testing what dates
  are recorded in the logbook?
• The date that all the knowledge was successfully
  achieved, by ticking in the relevant circle and
  dating at the end of all the what you must know
  knowledge statements.
• Must all the practical observations be cross
  referenced?
• A. No, the date is the cross referencing against
  the client number, and if consultation sheets or
  treatment plans are used these can be tracked
  through the date.

70
Frequently asked Questions

• Can witness statements be used as an observation
  performance evidence?
• It may not always be possible for the assessor to
  be present to observe a candidates performance,
  for example, where their presence might be
  intrusive to the work being assessed or where an
  emergency incident occurs outside a planned
  assessment. For example units G1, And only if it
  is permitted by the standards. Witness
  testimonies may be used as an alternative means
  of collecting evidence to support supplementary
  evidence where the candidate is not required to
  cover all the range through direct observation
  i.e. unit BT7 hand and nail treatments, requires
  the candidates to cover 4 out of the 5 in the
  range. Therefore a witness testimony can be used
  to cover the remaining 1. A witness status list
  should be included in the candidates portfolio.
  See assessors handbook.

71

• Essential Knowledge Understanding
• FAQs

72
Frequently asked Questions

• What does the term non-mandatory refer to?
• A. This refers to Awarding Bodies, as it is not
  mandatory for awarding bodies to produce
  knowledge questions to cover the non critical
  knowledge areas within the National Occupational
  Standards. However, City Guilds supply centres
  with E3 written/oral questions or GOLA to cover
  the non critical knowledge areas in addition to
  the E4 questions, to support centres.

73
Frequently asked Questions

• As the E3 non-mandatory questions, are called
  non-mandatory does this mean they are optional
  for a candidate to complete?
• A. No, candidates must successfully complete E3
  non-mandatory and E4 mandatory knowledge
  requirements. They are called non-mandatory as
  they can be assessed either oral or written
  questions in open book conditions. Where as the
  E4 mandatory are written, closed book conditions.

74
Frequently asked Questions

• Q. How do I use E3 non-mandatory GOLA and paper
  tests?
• The paper tests are intended to be completed by
  the candidate in writing however at the
  assessors discretion the questions may be
  completed through oral questioning if it is more
  suitable for the candidate. E3 questions may be
  taken over a period of time when completed
  through oral questioning.
• The paper tests should be photocopied along
  with their marking header sheet and be handed out
  to candidates immediately before they take the
  test. Centres can hold a stock securely within
  the centre.
• New assessors using oral questioning to
  cover the written questions must make brief notes
  directly onto the answer paper. The GOLA score
  report can also be used to record evidence of
  oral questioning.

75
Frequently asked Questions

• Q. How do I use E3 non-mandatory GOLA and paper
  tests? Continued
• Candidates should be provided with a quiet area
  in which to write their responses to the
  questions. Writing materials and a supply of A4
  paper must be made available in case they need
  additional space to record their answer. The
  paper tests do not contain specific time
  allowances however it is recommended that
  assessors allow a candidate an average of four to
  five minutes per question .
• A suitable invigilator must be present
  throughout to guarantee the integrity of the
  assessment, handouts papers, monitor the time
  taken and ensure that all tests and completed
  answers are collected.
• Suitable people include trainers, tutors,
  assessors and internal verifiers who are part of
  the centres quality assurance system.

76
Frequently asked Questions

• Are all E3 non-mandatory paper tests and GOLA
  open book tests?
• E3 tests can be taken as open book, this allows
  access to books, materials, photographs, posters,
  diagrams, notes, however candidates cannot
  discuss the question with each other or the
  tutor/assessor. Clarification may be given if the
  meaning of a non-technical word needs
  clarification.
• 100 achievement is required, a candidate
  who does not achieve 100 will need to complete
  the remaining knowledge by GOLA, paper tests,
  oral questioning or via practical observation.

77
Frequently asked Questions

• Must all oral questions be recorded?
• Assessors can record brief notes on the oral
  questions they ask and on the answers given where
  the questions are assessor-devised, and should be
  recorded in the relevant comments areas in the
  candidates logbook. Where the oral questions are
  set and an answer guide is provided, i.e. E3
  non-mandatory paper tests, assessors usually need
  only record the date and outcome of the oral
  questions.
• However, for verification purposes assessors
  should periodically make brief notes on the type
  of answers accepted, particularly when assessing
  new areas and if they are inexperienced or
  working in sites away from the main centre.

78
Frequently asked Questions

• How do I mark the knowledge tests?
• The paper tests have model answers, which are
  supplied in the question packs, these are not
  exhaustive and whilst assessors should try to
  follow the guide as much as possible, they should
  use their discretion, especially where questions
  demand an answer that involves salon policy.
  Assessors should consult their Internal Verifier
  for guidance in cases of doubt, who should
  consult their External Verifier, as required.
• In cases where the candidates responses are
  unclear, the assessor may use oral questioning,
  the assessor must record brief notes of any
  additional questioning used on the candidates
  answer paper.

79
Frequently asked Questions

• Are all E4 mandatory tests, paper and GOLA closed
  book tests?
• A. Yes, they are closed book tests so notes or
  text books cannot be used. 100 achievement is
  required, however once 70 has been achieved in
  one sitting, alternative methods of assessment
  may be used to demonstrate the remaining
  knowledge. If a candidate completes a E4
  mandatory test and achieves under 70 then they
  must re-sit the full test.
• How do I mark the knowledge tests?
• A. For each E4 mandatory paper test weighting of
  questions has been incorporated, however it is
  important to note 70 bench mark still remains
  any candidates not achieving 70 must still
  retake the full paper.

80
Frequently asked Questions

• Why are some of the what you must know
  (knowledge statements) highlighted in blue, pink
  or green?
• We have highlighted the knowledge statements that
  appear in other units and have created a Cross
  unit knowledge test to reduce the burden of over
  assessment and repetition for candidates. They
  have been produced for both GOLA and paper tests
  and cover non-mandatory tests only. For guidance
  see assessors guide.
• If the centre uses GOLA but decides to use the
  paper tests instead must the centres External
  Verifier be informed?
• No, centres can choose the most appropriate
  assessment method for the individual candidate.

81
Frequently asked Questions

• When using the paper tests, can the candidate
  only have three attempts?
• No, the candidate can re-sit the paper test as
  many times as necessary.
• How is the paper test assessments recorded?
• See example page in Assessors guide.
• Are there any written assignments?
• A. No, however centres can create their own to
  use as formative assessments. Centres wishing to
  develop their own assignments to cover the
  non-mandatory knowledge must see the guidance in
  the Assessors guide.

82
Frequently asked Questions

• How soon can a candidate re-sit a E3 or E4 test?
• Assessors should negotiate with the candidate
  when they can re-sit the paper or GOLA test,
  there is no minimum or maximum time. It should be
  when the candidate is ready and has received
  feedback on areas they have not yet successfully
  demonstrated knowledge. In some cases were there
  is a small amount to be demonstrated this can be
  carried out at the next assessment opportunity.
• Are there 2 sets of mandatory questions?
• A. Yes, short answer E4 questions within the
  mandatory question packs and online GOLA E4
  tests.

83
Frequently asked Questions

• Who owns the portfolio and how long should it be
  kept?
• The candidate owns the portfolio throughout the
  assessment and quality assurance process and
  after certification.
• Portfolios may be returned to candidates
  after certification. The external verifier may
  however wish to see the portfolio during the
  visit that follows the award of the certificate.
  The centre must tell the candidates that their
  portfolio may need to be retained by the centre
  or made available to the centre for the EV visit.
  
• Centres should keep assessment records for 3
  years after certification.

84
Questions
QA
85
Group activity slide

• Group activity and discussion
• In your group look at the packs you have been
  given and mark and grade the evidence, using the
  grading sheets.
• Nominate a spokes person who will feedback your
  grades to the rest of the group.

86
Contact details

• Product Team - Hairdressing
• Diane Mitchell Product Manager
• Diane.mitchell_at_cityandguilds.com
• 020 7294 4368
• Jacky Jones Hair Beauty Adviser
• jacky.jones_at_cityandguilds.com
• 020 7294 8146
• Bev Harris Product Administrator
• bev.harris_at_cityandguilds.com
• 020 7294 2757
• Gary Cole Assessment Development Coordinator
• gary.cole_at_cityandguilds.com
• 020 7294 3547
• Helpline email

87
Contact details

• Product Team - Beauty Therapy, Nail services and
  Complementary Therapies
• Anita Crosland Product Manager
• anita.crosland_at_cityandguilds.com
• 020 7294 2632
• Joanna Weatherly Assessment Development
  Coordinator
• joanna.weatherly_at_cityandguilds.com
• 020 7294 3547
• Paul Moore Product Administrator
• paul.moore_at_cityandguilds.com
• 020 7294 2647
• Helpline email
• therapies_at_cityandguilds.com

88
Contact details

• Product Team Exercise and Fitness
• Kerry McLennan-McKenzie - Product Manager
• kerry.m_at_cityandguilds.com
• 020 7294 3378
• Louisa Jenner Assessment Development Coordinator
• louisa.jenner_at_cityandguilds.com
• 020 7294 4171
• Shabana Haroon Product Administrator
• shabana.haroon_at_cityandguilds.com
• 020 7294 3332
• Help line email
• exercise_at_cityandguilds.com

89
Goodbye

• Please contact us if you have any queries
• Please sign up for monthly mailings
• Keep an eye out for forthcoming events at the
  regional office and qualification launch events.

Thankyou
90

• Credit and qualifications