AFPC Transformation

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AFPC Transformation

• Mr. Rob C. Thomas II, SES
• Executive Director

2
Overview

• Military Personnel Services Delivery (PSD)
• Civilian Personnel Service Delivery (PSD)
• Future PSD Architecture
• Final Thoughts

3
Personnel Service Delivery (PSD)Individual
Customer Service
Airmen
Contact Center
Base Front Line
Self-Service
Web Interactive Voice Response
Phone, E-mail, Fax, Mail

Face-to-face

• 24/7 web based capability
• Majority of personnel, manpower, and pay actions

• Maintain base-level ability to troubleshoot and
  advocate for the customer

• Centralize processes to gain efficiencies and
  reduce workload in MPFs

1-800-616-3775, Comm 210-565-5000, DSN 665-5000
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Mil PSD What Weve Done
Automated and/or Centralized at AFPC BCMRs (Mar
06) Retraining (Mar 06) Retirements (May 06) Duty
History Updates (May 06) Enlisted Assgt
Preference (Aug 06) CJR/SRP (Sep 06) Duty Status
(Oct 06) Eval Appeals (Oct 06) Classification
(Oct 06) Citizenship (Mar 07) Adverse Actions
(Jun 07) DD Form 214 (Retirement Feb 07
Separation Aug 07) Automated Evaluations
Process (Aug 07) Awards/Decs (Aug 07) Enlisted
Voluntary Separation Appl (Oct 07) Virtual
Enlisted Promotion Release (Nov 07)
Other Completed Initiatives BLSDM Dashboard (Oct
07) PC-III Sunset (Nov 07)
On the Horizon Officer Vol Separation Appl (Jan
08) Normal ETS Separations (Mar 08) Assignments
(Spring 08) Reenlistments (Spring 08)
On the Shelf Formal Training Officer Promotions
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Mil PSD Continuous Improvement

• Merged DPP/DPS into the new DPS
• Connected Contact Center to backshop for one
  product line
• Identified product lines and product line leader
• One Airman responsible for all aspects of his /
  her product line single throat to choke!
• AFPC 21! 23 events this year alone
• New web page launched 2 Nov

We heard you We got it!
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Mil PSDOther Initiatives

• Increased Communication
• Advanced notice MPFMs sent to MPFs at least
  48hrs in advance of official release
• Executive Summaries
• Direct line to Field Ops reps expanded inroads
  to AFPC
• e-Collaboration
• Embraced role as the base level interaction
  center
• 97 of 102 MAJCOM processes implemented /
  centralized
• 130 FTEs of work moved to AFPC (Aug 06 AFMA
  Study)
• Military Education Training
• NCOA scheduling / deferments / canx / no-shows
  1 Oct 07
• Changes to AFPC Web
• Role-Based Sitemaps
• Most content available in three clicks or less
• In Progress
• Removing question and answer format
• Changing information to a news article format

We appreciate and LISTEN to your feedback more
changes in store to make your website better
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Contact Center Report Card
Goal 230
Goal 8
Initial Action 20 days
Goal 85
Complete Action 5 days
Goal 85

• Customer Base 1.3 million
• Demographics 90 AD, 5 Civ, 2 Guard/Res, 3
  Retirees

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AEF IT Challenges
2007
2008
2006
Phase 1 / 1A
GD contract transition to Randolph
Process Development
Establish DPW
Complete PPlan / PAD / OCR Functions /
Process Facilities / HR Policy / FAM Ovrsgt /
CoCOM relations IT / Com Resolve Funding Issues
Process Execution
Functional / Process Transition Execute Facility
Plan Execute IT / Com Plan Execute HR Plan
Transition Plan
Phase 2
Determine Reqt / Obtain SIPR Infrastructure
Funding
Build SIPR Infrastructure
Transition SIPR
Phase 3
Phase 4
Phase 2
IOC Planning Scheduling
FOC Merger Complete Sourcing _at_ AFPC
Execution Workload Personnel
AEF 5 / 6
AEF 7 / 8
AEF 9 / 10
AEF 1 / 2
AEF 3 / 4
AEF 5 / 6
Today
As of 03 Dec 07 OPR AFPC/DPW
IOC
FOC
Cycle 7
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PSD - Military More on the Horizon

• Officer Voluntary Separation Application
• Normal Expiration Term of Service Separations
• Base Level Relocation Process
• Assignment Notification
• Centralized Orders
• Enhanced vOP
• More Voluntary Assignment Applications (CONUS
  Exchange, Humi and EFMP already fielded)
• Reenlistments

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Overview

• Military Personnel Services Delivery (PSD)
• Civilian Personnel Service Delivery (PSD)
• Future PSD Architecture
• Final Thoughts

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Civilian Personnel Services Delivery - Objectives

• Civilian PSD Transformation Objectives
• Create self-service applications
• Eliminate or centralize work currently performed
  at the Civilian Personnel Flights
• Integrate civilian contact centers into the Total
  Force Service Center

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Total Force Contact Center Evolution
BEST
RSC
BEST
RSC
On-going
Leverage common set of Applications Telephony
systems Case Management Knowledge
Management Metrics
AFCC (Mil)
CCC
Jul 2007
ARPC
AFPC CC
Define Roles Responsibilities Organization In
tegration Redundancy
1 Oct 2008
FMCC
DIMHRS HD
Virtual TFSC
NLT 2011
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Civilian PSD Initiatives

• Self-Service Retirement Applications
• Completion of retirement application on-line
• On-line request to obtain retirement annuity
  estimates
• Projected annual savings 450K - 500K
• Currently awaiting RMB determination
• Civilian Records Updates
• Interim solution to inaccurate career briefs used
  by Development Teams / Senior level review panels
• Mar 08 Anticipated deployment of interim
  solution
• DoD Enterprise Staffing Tool Recruitment Model
• CPMS acquiring replacement for RESUMIX
• New tool will include on-boarding functionality
  and interfaces with all DoD enterprise systems

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AF PSD Development SpiralsFuture Initiatives

• SPIRAL 1
• Begin Jun 06
• Transfer As Worked
• Centralization
• --PSM
• --Unemployment Claims/Appeals
• --PPP
• Transformation
• --Retirement Initiatives
• --Supv Probationary Period
• --Staffing Tool Recruitment Model
• --cVIP
• --Referral Certificate Expiration
• --Out Processing
• --Position Hierarchy
• --Civilian Records Updates

• SPIRAL 2
• Begin Apr 07
• Transfer Sep 10
• EMR Transformation
• --Length of Service
• EMR Centralization
• --Injury Compensation
• Staffing Centralization
• --Suspense Actions
• --Employee Record Inquiries
• --Inprocessing
• --Pre-employment Physicals

• SPIRAL 3
• Begin Oct 07
• Transfer Sep 10
• EMR Centralization
• --Performance Management Pgm
• --Award Program (excl local awds)
• --Tour of Duty/Hours of Duty
• --Leave Program
• Staffing Centralization
• --Drug Testing
• --Security/Suitability
• --Special Recruitment
• Training Centralization
• -- Annual Training Survey
• -- Annual Training Plan
• --Executing Training Requests
• --Budget Financial Resource Mgt

As of Oct 07
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AF PSD Development SpiralsFuture Initiatives

• SPIRAL 4
• Begin Apr 08
• Transfer Sep 11
• EMR Centralization
• Staffing Centralization
• Training Centralization

• SPIRAL 5
• Begin Oct 08
• Transfer Sep 11
• Labor Centralization
• Staffing Centralization
• Training Transformation

As of Oct 07
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Overview

• Military Personnel Services Delivery (PSD)
• Civilian Personnel Service Delivery (PSD)
• Future PSD Architecture
• Final Thoughts

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DIMHRS will

• Support 3 million plus records
• Be available worldwide
• Accommodate 80,000 concurrent users
• Process over 110 billion in pay and allowances
  annually
• Subsume more than 90 legacy systems
• 18 Air Force, 70 Army, 2 DoD level

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DIMHRS Current Schedule
Source EPMO DIMHRS Update at the Sep 07 DBSMC
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DIMHRs Challenges

• Operational Test window is narrow assumes no
  major code rewrites
• Training Scope of effort must be Total Force
• NG will provide DIMHRS navigation classes and
  tools
• AF will deploy 330 functional experts for
  Train-the-Trainer
• More than just DIMHRS Users must understand
  complete business process from A to Z
• Requires commitment and resources at all levels
• Legacy system moratorium
• Limit changes to legislative mandates and urgent
  mission needs
• Additional changes to MilPDS pose risks to DIMHRS
• Workforce impacts staffing requirements
  contact centers
• Define career fields how do personnel and pay
  technicians interact post-IOC?

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Where We Are AFPC and AF Enterprise

• Customer Centric Applications integrated with AF
  Portal
• Military Personnel Systems - vMPF, AMS, EPROM
  Release...
• Civilian Personnel Systems - Career Brief,
  EBIS...
• Extended Portal Groups - Retiree access
• Hosted Services - DCPDS, AF Public Web
• Replace AF Unique Apps with DoD standard systems
• DIMHRS, ESS...

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Where We Are Going

• Authoritative Data Source (DCPDS, DIMHRS, etc)
• Minimize point-to-point interfaces
• Data Transparency
• Data/Information as a Service
• Reuse services from across DoD/AF enterprise
• Hosted services where it makes sense
• Build new systems and applications only as
  appropriate
• Integrate Personnel with GCSS-AF SOA

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Where We Are GoingAFPC in a GCSS-AF SOA
environment
uses
AFPC acquire mission threads and services which
are integrated with GCSS-AF hosting areas.
AFPC
supports
SOA View of Air Force Cyber Assets
AFPC acquires a set of HR core services, and
manages the relationship with DCPDS DIMHRS
DCPDS DIMHRS
uses
DISA provides networking services and computing
services provisioning and administration
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Service Oriented Architecture Air Force
Personnel Center Integration
DCPDS
vPSC
DIMHRS
Personnel Systems
Core Services
Exploitation and Supporting Services
NOTE Primary user for DIMHRS and DCPDS data is
AFPC vPSC provides the conduit to
GCSS- AF SOA
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PSDT - SP

• Task Order 1AF/A1 (1 Feb 08)
• Strategic Partnership
• Change Management
• Business Process Re-engineering
• Strategic Planning

• Task Order 2AFPC
• Contact Center Support (1 Mar 08)
• AFPC/AFPOA (1 Mar 08)
• PMO Support (1 Apr 08)

• Transition Issues
• Contractor manning
• Additional contractors?
• Space
• If additional contractors, where?
• What about the transition?
• Personnel Departures
• Mitigation will be toughcant stop an exodus
• What if a Protest?
• Protest and a 60 day hold
• Mitigation w/12 CONS to extend period of
• performance needs to be worked

• Next Steps
• SSET IEB to SSA 18 Oct (completed)
• SSET Final Proposal Revision Briefing, 20 Dec
• SSET Final Evaluation Briefing, 22 Jan 08

AFPC INNOVATIVE CHANGE MANAGEMENT
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Overview

• Military Personnel Services Delivery (PSD)
• Civilian Personnel Service Delivery (PSD)
• Future PSD Architecture
• Final Thoughts

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